1. #1

    Erro 1392

    Can anyone help me?
    Ive ran sfc and it gave me the message that windows could not complete

    ive tried to Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:\sources\install.wim:1 /limitaccess

    and it gave me erro 1392

    this is my dism log and my cbs log and sfc

    https://drive.google.com/folderview?...1k&usp=sharing

    can anyone help?

    im sorry about my english


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  2. #2

    Re: Erro 1392

    please anyone?

  3. #3
    Sysnative Staff Member
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    Re: Erro 1392

    Hi tarcianalessa :)

    My name is Aura and I'll be assisting you with your issue. Follow the instructions below please (even thought the SFC scan cannot complete, I would like you to run it until it stops, and then upload the CBS.log right after).

    System File Checker (SFC)
    Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
    • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
    • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
    • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
    • Enter the command below and press on Enter;
      Code:
      sfc /scannow
      Note: There's a space between "sfc" and "/scannow";
    • Once the scan is complete, enter the command below and press on Enter
      Code:
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

    Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  4. #4

    Re: Erro 1392

    Quote Originally Posted by Aura View Post
    Hi tarcianalessa :)

    My name is Aura and I'll be assisting you with your issue. Follow the instructions below please (even thought the SFC scan cannot complete, I would like you to run it until it stops, and then upload the CBS.log right after).

    System File Checker (SFC)
    Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
    • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
    • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
    • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
    • Enter the command below and press on Enter;
      Code:
      sfc /scannow
      Note: There's a space between "sfc" and "/scannow";
    • Once the scan is complete, enter the command below and press on Enter
      Code:
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

    Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
    Hello, how are you?

    ive tried to do the sfc, but it stops at 57% and dont complete.

  5. #5

    Join Date
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    Re: Erro 1392

    In my experience, 1392 (0x570 hex) correlates to "File or Directory corrupt/unreadable". May want to run a chkdsk /r on this unit. I've also seen this happen to the System Reserved partition. CBS log should show where the corruption is.

  6. #6
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: Erro 1392

    Even if the scan stops, please upload the CBS.log after. I'll see where it hangs and we'll proceed from there :)

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

  7. #7

    Re: Erro 1392

    Quote Originally Posted by Aura View Post
    Even if the scan stops, please upload the CBS.log after. I'll see where it hangs and we'll proceed from there :)
    i've formatted my hd and did my backup before it..
    now its ok..but if comes back again ill let you know

    thank you so much

  8. #8
    Sysnative Staff Member
    Windows Update Senior Analyst
    Security Analyst
    Aura's Avatar
    Join Date
    Mar 2015
    Location
    Québec, Canada
    Age
    23
    Posts
    8,061
    • specs System Specs
      • Manufacturer:
        Custom
      • Model Number:
        Custom
      • Motherboard:
        ASRock Z77 Extreme4
      • CPU:
        Intel i5 3570k @3.4GHz
      • Memory:
        16Gb DDR3 @800MHz
      • Graphics:
        EVGA NVIDIA GTX 670
      • Sound Card:
        Realtek High Definition Audio
      • Hard Drives:
        120Gb Intel SSD | 2x 1TB WD Black
      • Disk Drives:
        ATAPI iHAS124 C
      • Case:
        CoolerMaster StormTrooper
      • Cooling:
        XIGMATEK Dark Knight Cooling
      • Display:
        24' and 21' Dell
      • Operating System:
        Windows 8.1 Professional 64-bits

    Re: Erro 1392

    No problem tarcianalessa, you're welcome :) Thanks for letting us know that you solved your issue!

    Windows Update Senior Analyst | BleepingComputer Malware Response Team
    If I'm assisting you and I haven't replied to your thread within 3 days, please send me a PM and I'll reply as soon as I see it. Thank you.

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