Window 7 Update failures Code 800B0100 - Need Help!

BtheOne · Dec 22, 2015

I continue to have Windows update failures and have tried running the Windows Update Troubleshooter and the scannow to no avail.
Here is the information:
Windows 7 Service Pack 1 for x64-based Systems (KB976932)

Installation date: ‎12/‎22/‎2015 12:02 PM

Installation status: Failed

Error details: Code 800B0100

Update type: Important

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-12-22 12:10:46.197
Microsoft Windows 7 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 12
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-12-22 12:14:42.571

I have attached the CBS log.
Thank you very much for your help.

Aura · Dec 24, 2015

Hi BtheOne :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

BtheOne · Dec 24, 2015

Aura,
I ran the SURT and the logs are attached.
Thanks.

Aura · Dec 24, 2015

Alright, follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

BtheOne · Dec 24, 2015

Hello Aura,
Downloaded the Packs and ran the SURT again. Logs are attached.

Aura · Dec 24, 2015

Good :) Alright, follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

BtheOne · Dec 24, 2015

Ok done.
Here is the link.
https://onedrive.live.com/redir?resid=1D49F2CE19C3D34E!3404&authkey=!AEpMPJZe4vBbSZE&ithint=file,txt

Aura · Dec 24, 2015

Alright :) SFC returning a clean log. Now can you try to install your Windows Updates, and if they fail, upload the two files below for me.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

BtheOne · Dec 24, 2015

Hi Aura,
Well not so good. The updates downloaded and installed, but when the computer restated it went through configuring service pack updates and when it got to 99% it gave me a service pack cofiguration failure. Then it stated it is reverting changes and has restarted twice with the same message. Any ideas?
I'm sending this from my tablet.

...Ok, machine finally booted up and I am back online, but it apparently failed to install the SP1. Any suggestions?
Thanks

BtheOne · Dec 24, 2015

I looked at the update status and this was the failure:
Windows 7 Service Pack 1 for x64-based Systems (KB976932)

Installation date: ‎12/‎24/‎2015 2:09 PM

Installation status: Failed

Error details: Code 80070425

Update type: Important

Windows 7 Service Pack 1 is a recommended collection of updates and improvements to Windows that are combined into a single installable update. The service pack can help make your computer safer and more reliable. A typical installation will take about 30 minutes to complete, and you will have to restart your computer about halfway through the process.

More information:
What's included in Windows 7 Service Pack 1 (SP1)

Help and Support:
</title> <link href="//www.microsoft.com/favicon.ico?v2" rel="shortcut icon" /> <link href="//az623152.vo.msecnd.net/cdnresources/2.35/content/smccss.css" rel="stylesheet" /> <script src="//ajax.aspnetcdn.com/ajax/jQuery/jquery-1.9.1.min.js"> </scrip

Aura · Dec 24, 2015

Is the SP1 the only update you have to install right now?

BtheOne · Dec 24, 2015

Ok, I checked Windows update and it stated there were 2 important updates needed. I installed those and now, after restart it appear everything installed and only optional updates are listed. So so far so good! I now want to update to windows 10. Anything I should know before I try that?
Thanks so much for your help!
Have a great Holiday.

Aura · Dec 24, 2015

You can upgrade to Windows 10 using the Media Creation Tool. The success ratio is higher than via Windows Update.

https://www.microsoft.com/en-ca/software-download/windows10

Happy Holidays to you too :)

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Window 7 Update failures Code 800B0100 - Need Help!

BtheOne

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Aura

Sysnative Staff, Security Analyst

BtheOne

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Aura

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BtheOne

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Aura

Sysnative Staff, Security Analyst

BtheOne

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Aura

Sysnative Staff, Security Analyst

BtheOne

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BtheOne

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Aura

Sysnative Staff, Security Analyst

BtheOne

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Aura

Sysnative Staff, Security Analyst