Windows Update and IE11 loop on Win7Sp1

AndyH · Dec 19, 2015

Hi,

I have an Acer One D255. Just upgraded it to 2gb of memory to speed it up (a little!) and it gets stuck in a loop. Every time I reboot it has updates to do, but they are the same ones over and over again. About 5 get done every time successfully and then about 4 fail. Run windows update again and they are all ready to go next time. I was trying to get IE11 installed but one update always fails.

I've tried the Microsoft advice twice to rename the software distribution folders and catroot2 and remove the qmr.dat files etc to no avail.

If I run the IE11 update on its own it says it needs prerequisites to be installed first. Out of the list they all say that they are not needed except for Windows6.1-KB2670838-x86 which fails to install.

I've run sfc /scannow and the system update readiness tool Windows6.1-KB947821-v34-x86 and its fixed a few errors but left me with a netio.sys error / corruption.

It's running Windows 7 SP1 starter.

If you have any ideas or suggestions I would be most grateful. If you have any suggestions on how I may make myself more self sufficient in this arena (reading material or otherwise etc), that would be most helpful too!

I have included the SFCfix.txt. I will post a copy of the CBS directory when instructed to as they are to large to upload via the forum and SFCFix says I need to be instucted by an adviser first.

Many thanks

Andy

****************
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-12-19 23:03:57.165
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.

AutoAnalysis::
WARNING: Failed to get store name from identity name with return code 2 for component Microsoft-Windows-netio-infrastructure and file netio.sys. File is reported as corrupt by SFC.
CORRUPT: netio.sys of component Microsoft-Windows-netio-infrastructure.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-12-19 23:09:08.183
----------------------EOF-----------------------

AndyH · Dec 20, 2015

Have zipped up the CBS folder and put it on dropbox.

https://dl.dropboxusercontent.com/u/35073556/CBS.zip

Thanks again

Andy

BrianDrab · Dec 21, 2015

Hi and welcome to Sysnative. Let's start with the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

AndyH · Jan 1, 2016

Hi Brian,

Many thanks for your response. I must apologise for not getting back to you sooner, but the joys of Christmas and New Year with the family have got in the way!!

I have run the script as requested and it reports it has run successfully.

Please find the results of the script below as requested.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2016-01-01 23:28:27.143
Microsoft Windows 7 Service Pack 1 - x86
Using .txt script file at C:\Users\Mustafa\Desktop\SFCScript.txt [0]

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.17939_none_58923ff3139b4b9b.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.17939_none_58923ff3139b4b9b.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.17939_none_58923ff3139b4b9b.
RegistryScript:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-01-01 23:28:29.089
Script hash: ynE4FD8NZR+PxYyykFahFwTGynoQxH88Jq7X9ll4dPA=
----------------------EOF-----------------------

Please advise as to what you would like me to do next.

Many thanks again

Regards

Andy

BrianDrab · Jan 1, 2016

No problem and completely understood. Please do the following.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

AndyH · Jan 9, 2016

Hi Brian,

Thanks for the update.

I have run the sfc /scannow as requested.

Please find the logs cbs(2).zip file on dropbox.

https://dl.dropboxusercontent.com/u/35073556/cbs(2).zip

The machine tried to install the updates again as I was shutting down.

Many thanks again

Andy

BrianDrab · Jan 11, 2016

Thank you. Please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

AndyH · Jan 12, 2016

Hi Brian,

I have run the SUR tool as requested and have attached the logs to this post. I have also pasted the contents below.

*********************************

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-01-12 11:20

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI C Mark Deployment Missing 0x00000000 c!8a0af551e81..529a9239902_31bf3856ad364e35_6.1.7601.17939_70f4edad7ed4f4cb x86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.17939_none_58923ff3139b4b9b
(f) CSI C Mark Deployment Missing 0x00000000 c!9b5467cb1b8..91dd7110175_31bf3856ad364e35_6.1.7601.17939_ff6654c1c119301f x86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.17939_none_58923ff3139b4b9b

Summary:
Seconds executed: 272
Found 2 errors
CSI C Mark Deployment Missing Total count: 2
**************************************

Many thanks for the ongoing help

Cheers

Andy

BrianDrab · Jan 12, 2016

Thanks. To be sure I make the correct fix for these errors I will need a copy of your COMPONENTS hive. Please do the following.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

AndyH · Jan 13, 2016

Hi Brian,

Thanks again for the swift update.

I have loaded the components file to dropbox. The link is below.

https://dl.dropboxusercontent.com/u/35073556/COMPONENTS.zip

Thanks again

Regards

Andy

BrianDrab · Jan 13, 2016

Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CheckSUR.log

AndyH · Jan 14, 2016

Hi Brian,

I have run the SFCfix script you kindly supplied, and the SUR tool again afterwards and the results are attached.

They seem to have passed.

The WUS updates are still trying to install and revert changes.

Please advise of the next step.

Do you guys have a manual or documents that would allow me to become more self sufficient in this area or can you recommend a book or white paper or course etc. I am an IT guy used to making registry changes and slip streaming hotfixes and service paks etc.

Many thanks again

Andy

Andy

BrianDrab · Jan 14, 2016

Do you guys have a manual or documents that would allow me to become more self sufficient in this area or can you recommend a book or white paper or course etc. I am an IT guy used to making registry changes and slip streaming hotfixes and service paks etc.

Unfortunately much of this is undocumented and there are only a select group of people who work on these. We do have an academy here where we train users that want to learn more about Windows Update and also that want to help others in the forum. If that's something that interest you we can talk about that when we are done here.

OK, now that the logs are clean I would like you to go to Windows Updates and check for updates. Let me know a few KB numbers of updates that are showing that need installed.

AndyH · Jan 14, 2016

Hi again Brian,

WUS shows the following 13 KB's needing installing
Listed in order

IE11
KB2676562
KB2871997
KB2872339
KB3004375
KB3011780
KB3031432
KB3033929
KB3045999
KB3046269
KB2882822
KB3035583
KB3068708

8 install and say successful, and the following 3 always fail.

IE11
KB3035583
KB3112343

and these 2 are never mentioned

KB2676562
KB3046269

On reboot the system tries the rest of the installs, fails, reverts the changes and then tells me the same 12 KB's need updating,.....and around we go again!

Today it, after your fixes it found KB3126036 (MS Silverlight) was required and a couple of others,,,although it may have been a scheduled update. Anyway these were installed ok and are not offered for re-installation again.

I've now been offered 17 updates! The usual suspects plus a few more.

Driving me mad!! aha!

Cheers

Andy

BrianDrab · Jan 14, 2016

OK, let's start with the following.

Please try the following. If you don't have your Windows 7 DVD, please let me know.

Revert Pending Changes
1. Boot into the Windows RE mode: How to use the Windows 7 System Recovery Environment Command Prompt
2. Once the command Window is displayed please follow the below steps.
3. Type notepad into the command prompt and hit enter.
4. Click the File menu in notepad and choose Open. Click on Computer on the left hand side so that you see all the drive letters. You sill see Boot (X:) and likely others. Look for the drive letter that is associated to Local Disk.
5. Once you've identified the driver letter you may cancel out of this screen and close notepad.
6. Now type the following into the Command Prompt replacing C (shown in red) with the drive letter you identified in bullet#4. Note, there is a space after C:\ as well as before the last forward slash.
DISM /Image:C:\ /Cleanup-Image /RevertPendingActions

7. If all goes well you will see the following as the last few lines. Please let me know if you don't.

Code:

Reverting pending actions from the image...
The operation completed. Any revert of pending actions will be attempted after reboot.
The operation completed successfully.

AndyH · Jan 14, 2016

Hi Brian,

Probably gonna have to wait until morning as i need to find some boot disks or USB sticks.

I shall post when done.

Thanks again

Andy

AndyH · Jan 15, 2016

Hi Brian.

Ran the dism as directed from a windows 7 boot disk. The command ran successfully.

The system still fails to install the same updates but haven't seen it trying to revert changes yet, although I could have missed it as I haven't kept my beady eye on it all the time!

Cheers

Andy

AndyH · Jan 15, 2016

Hi Brian,

Quick update.

It seems to revert the changes on reboot whenever IE11 tries to install.

It installs the updates, shuts down, reboots, gets to 48% configuring updates, reboots, gets to 48% again and reboots, then revert the changes, reboots and logs in.

Cheers

Andy

BrianDrab · Jan 15, 2016

Can you install any non IE updates successfully?

AndyH · Jan 15, 2016

Hi Brian,

I have installed the MSE (Microsoft Security Essentials) as an update using WUS last night.

It used to have Mcafee on it, but I de-installed that and ran the MCPR removal tool. I know that Mcafee uses IE to display its control panel and this has caused other people issues in the past. The windows update logs seem to plenty of issues in it.

Cheers

Andy

Windows Update and IE11 loop on Win7Sp1

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