[SOLVED] Windows Update failing with error code 80070490

Saravanan · Dec 18, 2015

I am trying to install KB3101746 in one of my win 2008 R2 server, but its fails with error code 80070490. I have tried running SURT, which doesnt report any error in the checksur.log. I ran sfc scan which in turn reports that it is not able to repair the file ""utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869(attached the entire log). After some googling found that the KB KB3068708 and KB3022345 may cause errors in the sfc report, hence i tried to uninstall these KBs but even this fails with the error "Installer encounter an error: 0x80070490 Element Not found"

Can anyone help me on this????

zcomputerwiz · Dec 18, 2015

Hello and Welcome!

Please download and run KB3101746 from here: https://www.microsoft.com/en-us/download/details.aspx?id=49752

When the update fails to install, zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.

Saravanan · Dec 18, 2015

Hi,

Have been trying to installing the KB which i downloaded from the same link which you have shared, Never the less tried once again and attached the CBS log as requested!

Saravanan · Dec 19, 2015

Hi Thr,

Here is the attachment!

zcomputerwiz · Dec 21, 2015

2015-12-19 11:08:52, Error CBS Failed to resolve package 'Package_51_for_KB3101246~31bf3856ad364e35~amd64~~6.1.1.0' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-12-19 11:08:52, Info CBS Failed to resolve package [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Download and install KB3101246 here: https://www.microsoft.com/en-us/download/details.aspx?id=49576

If it fails, zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.

Saravanan · Dec 22, 2015

Hi ,

I tried installing the KB using the link u shared, but it says "The update is not applicable to your computer". The machine is a win 2008 R2 SP1 machine. Kindly advise!

Saravanan · Dec 23, 2015

Hi ,

Can i have an update on this????

zcomputerwiz · Dec 25, 2015

Is KB3101246 in the list of installed updates?

Saravanan · Dec 26, 2015

Hi,

No its not installed, i dint see the KB in the list of installed updates when i searched with the KB number in installed updates. I have attached the screen shot of the same!

zcomputerwiz · Dec 28, 2015

Let's try this:

Remove Update Manually

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each.

wusa /uninstall /KB:3101246
Let me know if it says it was successful or if there are any errors.

Saravanan · Dec 29, 2015

Hi ,

Attached the screen shot!

zcomputerwiz · Dec 30, 2015

OK, let's take a look at the COMPONENTS hive.

Run the script below to collect and upload the file.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

[sfcfixdownload]Download SFCFix[/sfcfixdownload] (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u...eric/Collect/COMPONENTS/SFCFixScript.txt?dl=1

LogBot · Dec 31, 2015

Logfile submission from Saravanan

Logfile submission from Saravanan.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-12/6899.zip

LogBot · Dec 31, 2015

Logfile submission from Saravanan

Logfile submission from Saravanan.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-12/6900.zip

LogBot · Dec 31, 2015

Logfile submission from Saravanan

Logfile submission from Saravanan.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-12/6901.zip

LogBot · Dec 31, 2015

Logfile submission from Saravanan

Logfile submission from Saravanan.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-12/6904.zip

Saravanan · Dec 31, 2015

Hi ,

I have attached the sfcfix.txt

zcomputerwiz · Dec 31, 2015

Got it.

I'll also need the Component Based Servicing branch of the Software hive.

Export Component Based Servicing

Click on the Start button and in the search box, type regedit
When you see regedit on the list, right-click on it and select Run as administrator
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*)
Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
Right Click on the ComponentBasedServicing file on your Desktop and choose Send To -> Compressed (Zipped) Folder.

Once done please upload ComponentBasedServicing.zip via DropBox OneDrive or SendSpace

Saravanan · Jan 1, 2016

Hi ,

Done, here is the link to download the Zipped file - https://www.sendspace.com/file/j1doky

Saravanan · Jan 5, 2016

Hi,

Can i have an update on this, r we heading towards any solution here??? Is it worth spending time here, if not do let me know i will go with system repair to put an end to this error.....

[SOLVED] Windows Update failing with error code 80070490

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