[SOLVED] Update Service Pack 1 for Windows 7 (x32) error 800B0100

atreyoauron · Dec 17, 2015

Hello.

I'm having a great issue with this update, since i formated my computer i can't update it prorperly since i did so.
I keep getting the Error 800B100, i did see that you guys have a great knowledge about and since none of microsoft website suports didn't solved my problem, i ask the help of you all.
How to fix it, please and Thanks

BrianDrab · Dec 17, 2015

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named CKing123. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

CKing123 · Dec 17, 2015

Hello atreyoauron and :welcome: to Sysnative!

Lets run SFC scan to get more information:

SFC Scan
1. Right-click on the Start

button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Code:

sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.

Code:

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

-Cking

atreyoauron · Dec 18, 2015

Hello Brian and Cking.
Thanks to both of you for your attention.
Here is the requested file, i will be waiting for new instructions, peace.
View attachment cbs.zip

CKing123 · Dec 18, 2015

Hello!

SFC did not find anything, so lets do SURT scan

System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

-CKing

atreyoauron · Dec 19, 2015

Hello again, Cking.
There was two similar files in the folder, so i will be attaching both of them for you.
Thanks again.
View attachment CheckSUR.zip

CKing123 · Dec 19, 2015

Hello,

Download the windows6.1-KB976932-X86.exe from here and manually install Service Pack 1

Let us know if it worked or not

-CKing

atreyoauron · Dec 23, 2015

CKing123 said:
Hello,

Download the windows6.1-KB976932-X86.exe from here and manually install Service Pack 1

Let us know if it worked or not

-CKing

Sorry for the delay.
It din't worked, the setup starts as normal and then it gives me a message about unsucssesful instalation and a error nominated "TRUST_E_NOSIGNATURE (0x800b100)" . I can post a picture if you need it, but it's in another language so i will wait for new instructions... Peace.

CKing123 · Dec 23, 2015

Hello atreyoauron!

We will need setupapi log:

1. Right-click on the Start

button and select Command Prompt
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Code:

copy C:\windows\inf\setupapi.dev.log "%UserProfile%\Desktop\Upload.log"

3. Right-click on Upload.log, which should be found on Desktop > Send to > Compressed (zipped) folder.
4. Attach the upload.zip folder on your Desktop

-CKing

atreyoauron · Dec 24, 2015

CKing123 said:
Hello atreyoauron!

We will need setupapi log:

1. Right-click on the Start

button and select Command Prompt
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Code:

copy C:\windows\inf\setupapi.dev.log "%UserProfile%\Desktop\Upload.log"

3. Right-click on Upload.log, which should be found on Desktop > Send to > Compressed (zipped) folder.
4. Attach the upload.zip folder on your Desktop

-CKing

Hello again. There you go the requested file

View attachment setupapi.dev.zip

CKing123 · Dec 25, 2015

Hello atreyoauron!

We will run a fix-it to reset the Windows Update components:

Download Fix-It and run it
When you are asked to run it as default or aggressive, choose Aggressive
Let if finish

After it is finished, try to install the Service Pack 1 from Windows Update (rather than the one we downloaded before), and let us know if it was successfully installed or not.

-CKing

atreyoauron · Dec 27, 2015

CKing123 said:
Hello atreyoauron!

We will run a fix-it to reset the Windows Update components:

Download Fix-It and run it
When you are asked to run it as default or aggressive, choose Aggressive
Let if finish

After it is finished, try to install the Service Pack 1 from Windows Update (rather than the one we downloaded before), and let us know if it was successfully installed or not.

-CKing

Hello again.
Well, i did the followed instructions and no results at all.
May i mention that i already did all the steps five times or so. Please if you have any other ideas tell me. Thanks.

Surfpunk · Dec 27, 2015

Well, I already posted that the problem was plain as day in the CheckSUR log you linked above, but the repair "experts" here didn't want to take my advice to heart, and instead deleted my post, because gawd forbid, someone who isn't in their inner circle suggest where the problem may lie. Maybe CKing will go back and cobble together the fix based on that log, or maybe he'll just keep having you run around in circles. Either way, I know this post will get deleted, just like the last one.

These files need to be replaced from a known good source:

Code:

Unavailable repair files:	servicing\packages\Package_for_KB3004469_RTM~31bf3856ad364e35~x86~~6.1.1.3.mum
	servicing\packages\Package_for_KB3004469_RTM~31bf3856ad364e35~x86~~6.1.1.3.cat

BrianDrab · Dec 28, 2015

Surfpunk - I've already explained to you privately my reasoning for not having multiple "helpers" responding to the thread. It can be confusing to the original poster. CKing123 is currently going through our Windows Update program here and as such there is a "back room" where we are discussing the thread(s) and teaching. We've already established that these files are corrupt and missing but we are unable to obtain good copies so are looking at alternatives.

Please be respectful of my wishes and understand that we are simply trying to give the users the best possible experience while still providing a training program to build up the amount of qualified helpers on the forum. Thank you.

Surfpunk · Dec 28, 2015

Understandable. One suggestion I might make (in good faith, not out of snarkiness) would be to inform the OP in such situations, where you've identified the problem, but are having trouble compiling the solution. In this case, where the KB in question is only available from Windows Update (as opposed to Update Catalog or MS Download Center), and a known good system isn't available to source the files, I would remove the KB in question completely (I often have to resort to a tool like JV16 to do this in a reasonable amount of time).

BrianDrab · Dec 28, 2015

One suggestion I might make (in good faith, not out of snarkiness) would be to inform the OP in such situations, where you've identified the problem, but are having trouble compiling the solution

I can't disagree with this and usually do. Will make an effort to do this. Some things get lost during the training process.

CKing123 · Dec 28, 2015

Hello atreyoauron. We will uninstall KB3004469:

Remove Update Manually
1. Right-click on the Start

button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Code:

wusa /uninstall /KB:3004469

3. Let me know if it says it was successful or if there are any errors. If the update was successfully uninstalled, try installing KB3004469.

-CKing

atreyoauron · Dec 29, 2015

CKing123 said:
Hello atreyoauron. We will uninstall KB3004469:

Remove Update Manually
1. Right-click on the Start

button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Code:

wusa /uninstall /KB:3004469

3. Let me know if it says it was successful or if there are any errors. If the update was successfully uninstalled, try installing KB3004469.

-CKing

Hello.
I did as you sir instructed but it gives me an error "Error 0x800b100. No signature present on request"
Obs : This is a close translation for the error since my windows it's in portuguese.
I will wait for new informations, thanks.

CKing123 · Dec 30, 2015

Hello atreyoauron!

Please attach this file in your next post: C:\Windows\WindowsUpdate.log

Now we will export a registry key:

1. Right-click on the Start

button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Code:

reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB3004469_RTM~31bf3856ad364e35~x86~~6.1.1.3" "%UserProfile%\Desktop\export.txt"

3. Copy and paste the content of export.txt (in your Desktop)

-CKing

atreyoauron · Jan 2, 2016

Hello once again.

Here is the log:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB3004469_RTM~31bf3856ad364e35~x86~~6.1.1.3]
"InstallClient"="WindowsUpdateAgent"
"InstallName"="Package_for_KB3004469_RTM~31bf3856ad364e35~x86~~6.1.1.3.mum"
"InstallLocation"="\\\\?\\C:\\windows\\SoftwareDistribution\\Download\\3f51b6b788d401adbe3ac44175b36fe2\\inst\"
"CurrentState"=dword:00000070
"SelfUpdate"=dword:00000000
"Visibility"=dword:00000002
"InstallTimeHigh"=dword:01d131a6
"InstallTimeLow"=dword:5933ab49
"InstallUser"="S-1-5-18"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB3004469_RTM~31bf3856ad364e35~x86~~6.1.1.3\Owners]
"Package_for_KB3004469~31bf3856ad364e35~x86~~6.1.1.3"=dword:00030070

[SOLVED] Update Service Pack 1 for Windows 7 (x32) error 800B0100

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