Windows 7 x64 error codes 80070490 & 80242014

sgmorgan16 · Dec 14, 2015

Hello Sysnative experts,

My Window 7 x64 SP1 is failing to install updates or leaves them pending. This creates constant 'restart your computer' prompts, but the updates never successfully install. The current problem updates and associated errors are:

KB3061518 (Failed err 80070490)
KB3071756 (Failed err 80070490)
KB3068708 (Failed err 80070490)
KB3060716 (Failed err 80070490)
KB3020387 (Pending err 80242014)
KB2846960 (Pending err 80242014)
KB3076895 (Pending err 80242014)
KB3080149 (Pending err 80242014)

I have tried everything I can find on the web thus far including: MS Hotfix KB915597, Mr. Fix It windows update troubleshooter, System Update Readiness Tool, ScanNow, having a MS Tech remotely drive my computer to work some magic (I think it helped general performance issues but did not resolve Windows Update issues), and even the ReImage Online software (I'll be asking for a refund; I think it made things worse).

A clean install of Windows does not currently appear to be an option. My product key is locked by the manufacturer (Samsung), I do not have a recovery disk, and I do not have a good image of Windows to restore to. I am currently working on getting new restore media from Samsung in case these issues cannot be fixed.

I am having trouble with the Sysnative file uploader so the SFCFix.tx and CBS.zip files (they're both too big?) can be retrieved from my shared dropbox folder via this link:
https://www.dropbox.com/sh/7dc5lsi5dymr149/AABKWsq9tXXEp6gjOCU7YFIga?dl=0

Thank you in advance to anyone who can help!

BrianDrab · Dec 15, 2015

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named CKing123. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

sgmorgan16 · Dec 15, 2015

Thank you, BrianDrab! This sounds like an excellent plan. I look forward to hearing from you and CKing123. I'm hoping to learn something myself.

BrianDrab said:
Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named CKing123. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

CKing123 · Dec 16, 2015

Hello sgmorgan16 and :welcome: to Sysnative! Please do the following:

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

-CKing

sgmorgan16 · Dec 16, 2015

Hi CKing123,

CheckSUR.log was too big to attach to the thread. It is located in a shared dropbox folder here:
https://www.dropbox.com/sh/7dc5lsi5dymr149/AABKWsq9tXXEp6gjOCU7YFIga?dl=0

Awaiting your next instruction. Thank you!

CKing123 · Dec 17, 2015

Hello sgmorgan16!

The type of corruption that you have will take a long time to fix. It would be easier to do a repair install. Do you have your Windows 7 install disk?

-CKing

sgmorgan16 · Dec 18, 2015

Hi CKing,

I do not have a recovery disk, though hopefully one is on the way from Samsung. I opened a ticket with them a few days ago to send me one as my laptop did not come with one. They've locked my product key as well, so creating my own through Microsoft Support is not an option.

Thank you for your help so far. I will reply again to this thread if for whatever reason Samsung decides not to send me a disk. This could be a week or two from now.

Thank you!

CKing123 · Dec 18, 2015

Okay! Thanks for letting us know!

-CKing

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Windows 7 x64 error codes 80070490 & 80242014

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