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  1. #1

    Windows7 32 I can't install updates

    (Hello, first excuse because my English is not too good. I am from Spain)
    I have Windows7 32bit and I can't install updates. The error is 80070490. I used the Windows Help unsuccessful.
    Error 80070490 de Windows Update - Ayuda de Windows
    This is the result of SFCFix.exe:
    SFCFix version 2.4.5.0 by niemiro.
    Start time: 2015-12-01 17:32:48.186
    Microsoft Windows 7 Service Pack 1 - x86
    Not using a script file.

    AutoAnalysis::
    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.

    Successfully processed all directives.
    SFCFix version 2.4.5.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2015-12-01 17:34:15.811
    ----------------------EOF-----------------------



    I can not attach the CBS.zip Perhaps it is too large. The CBS.log is 149Mb

    Thanks for help me.


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  2. #2
    Administrator
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    Re: Windows7 32 I can's install updates

    Hello and welcome

    Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

    Thank you very much for your understanding. We'll be with you very shortly.

  3. #3

    Re: Windows7 32 I can's install updates

    Perfect!! thanks a lot!
    (Please use a simple English level )

  4. #4
    Windows Update Junior Analyst
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    Re: Windows7 32 I can's install updates

    Hello,

    Please run the following programme:

    System Update Readiness Tool (SURT) Scan

    • Download and run the latest version of SURT.
    • Click Yes when prompted to install. Installation can take ~15 minutes. Please do not cancel.
    • Upon completion (when Installation Complete appears), copy the contents of the SURT log found atC:\Windows\Logs\CBS\CheckSUR.log and paste in your next reply.
    • Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.

  5. #5

    Re: Windows7 32 I can's install updates

    I Attached documents requested. Thaks
    Attached Files Attached Files

  6. #6
    Windows Update Junior Analyst
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    Re: Windows7 32 I can's install updates

    Thank you -

    SFC /Scannow

    • Press the Windows Key + r on your keyboard at the same time. Type Notepad and click OK.
    • Copy the three bold lines below and paste into the Notepad document:

      sfc /scannow
      timeout /t 120 /nobreak
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
      del %0

    • Click Format. Ensure Wordwrap is unchecked.
    • Click File, Save As and name the file sfcscannow.bat.
    • Select All Files as the Save as type. Save the file to your Desktop.
    • Locate sfcscannow.bat on your Desktop. Right-click the file and click Run as administrator.
    • Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.
    • Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.

  7. #7

    Re: Windows7 32 I can's install updates

    Hello
    This is the link of CBS.txt

  8. #8
    Windows Update Junior Analyst
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    Re: Windows7 32 I can's install updates

    Hello,

    Please run Windows Update, check for updates, and provide the KB numbers of a few updates that require installation.

    Thank you.

  9. #9

    Re: Windows7 32 I can's install updates

    Hello:
    Importants Updates:
    KB3042058, KB3060716, KB3061518, KB3071756, KB3081320, KB3097966, KB3101246, KB3101746, KB3068708, KB3080149
    Opcional Updates:
    KB3080079

    Attached images
    thanks
    Attached Thumbnails Attached Thumbnails Windows7 32 I can't install updates-actualizaciones-importantes-jpg   Windows7 32 I can't install updates-actualizaciones-opcionales-jpg  

  10. #10
    Windows Update Junior Analyst
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    Re: Windows7 32 I can's install updates

    Hello,

    Please download the installer for KB3042058 and save the file to your Desktop. Run the installer, and follow the prompts. If installation of the update fails, please provide the following logs in your next reply:
    • C:\Windows\WindowsUpdate.log
    • C:\Windows\Logs\CBS\CBS.log


    Thank you.

  11. #11

    Re: Windows7 32 I can's install updates

    Hello
    The installation of the update KB3042058 fails.
    This is the link "WindowsUpdate.log" and This is the link of "CBS.log"

    Thank You.

  12. #12
    Windows Update Junior Analyst
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    Re: Windows7 32 I can's install updates

    Hello -

    Uninstall Update

    • Click the Windows Start button. Type CMD in the search bar, right-click CMD and click Run as administrator.
    • Copy and paste (right-click the Window + Paste) the following into the Command Prompt. Press Enter on your keyboard.

      wusa /uninstall /KB:3042058

    • A Windows Update Standalone Installer window will appear and search for the update. You will either receive a message that states the update is not installed, or be prompted to uninstall the update. If prompted, please do so.
    • Let me know the result of the command.


    Using the same link, attempt manual installation of KB3042058 after doing the above.

  13. #13

    Re: Windows7 32 I can's install updates

    The message of de cmd: wusa /uninstall /KB:3042058 is: "la actualización KB3042058 no está instalada en el equipo": ("KB3042058 update is not installed on your computer").
    When I try to manually install the update KB3042058 the result is a windows that says: the following updates were not installed: Security Update for Windows (KB3042058)

  14. #14
    Windows Update Junior Analyst
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    Re: Windows7 32 I can's install updates

    Thank you for the information.

    Please do the following:

    Mount COMPONENTS Hive

    • Click the Start button , followed by Control Panel.
    • Click Programs, and under Programs and Features, click Turn Windows features on and off.
    • Wait for the window to populate.
    • Leave this window open whilst you do the following:


    Farbar Recovery Scan Tool (FRST) Search

    • Please download Farbar Recovery Scan Tool (x32) and save the file to your Desktop.
    • Right-Click FRST.exe and select Run as administrator to run the programme.
    • Copy and paste the following text into the Search: textbox:

      Package_71_for_KB3045999~31bf3856ad364e35~x86~~6.1.1.1

    • Click on the Search Registry button.
    • Upon completion, a log (Search.txt) will open.
    • Copy the contents of the log and paste in your next reply.

  15. #15

    Re: Windows7 32 I can's install updates

    This is the content of the log. Thanks!

    Farbar Recovery Scan Tool (x86) Version:14-12-2015
    Ran by user (2015-12-16 09:16:32)
    Running from C:\Users\user\Desktop
    Boot Mode: Normal

    ================== Search Registry: "Package_71_for_KB3045999~31bf3856ad364e35~x86~~6.1.1.1" ===========

    [HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\9ea3a30a9e2..7b1a6a5c774_31bf3856ad364e35_6.1.7601.23002_a55a1dbe8bac5447]
    "p!CBS_package_71_for_kb3045999~31bf3856ad364e35~x86~~6.1.1.1.30459_baab98b003dc36de"="0x4E000000010000005061636B6167655F37315F666F725F4B42333034353939397E333162663338353661643336346533357E7838367E7E362E312E312E312E333034353939392D3233345F6E65757472616C5F4C445233"
    [HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\9ea3a30a9e2..7b1a6a5c774_31bf3856ad364e35_6.1.7601.23002_a55a1dbe8bac5447]
    "p!CBS_package_71_for_kb3045999~31bf3856ad364e35~x86~~6.1.1.1.30459_2fb63de2bc84434d"="0x4E000000020000005061636B6167655F37315F666F725F4B42333034353939397E333162663338353661643336346533357E7838367E7E362E312E312E312E333034353939392D3233355F6E65757472616C5F4C44523137"
    [HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\9f17f0f1c6c..31120dfe683_31bf3856ad364e35_6.1.7601.18798_6a7e3e3bc18945ea]
    "p!CBS_package_71_for_kb3045999~31bf3856ad364e35~x86~~6.1.1.1.30459_a4c0e2c4752c4fb7"="0x4E000000020000005061636B6167655F37315F666F725F4B42333034353939397E333162663338353661643336346533357E7838367E7E362E312E312E312E333034353939392D3233365F6E65757472616C5F4744523137"

    ====== End of Search ======

  16. #16
    Windows Update Junior Analyst
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    Re: Windows7 32 I can's install updates

    Hello -

    SFCFix Script (.txt)

    Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

    • Download SFCScript.txt and save this file to your Desktop.
    • Close all open windows.
    • SFCFix.exe and SFCScript.txt should both be present on your Desktop.
    • Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
    • SFCFix will now process the script. Upon completion, a file (SFCFix.txt) will be created on your Desktop.
    • Copy the contents of the file and paste in your next reply.


    After doing the above, please attempt manual installation of KB3042058. Let me know if the update installs.

    If installation fails, please provide C:\Windows\Logs\CBS\CBS.log.

  17. #17

    Re: Windows7 32 I can's install updates

    Hello!

    This is the content of the file SFCFix.txt :

    SFCFix version 2.4.5.0 by niemiro.
    Start time: 2015-12-18 08:10:31.760
    Microsoft Windows 7 Service Pack 1 - x86
    Using .txt script file at C:\Users\user\Desktop\SFCScript.txt [0]


    RegistryScript::
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\9ea3a30a9e2..7b1a6a5c774_31bf3856ad364e35_6.1.7601.23002_a55a1dbe8bac5447.
    Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\9f17f0f1c6c..31120dfe683_31bf3856ad364e35_6.1.7601.18798_6a7e3e3bc18945ea.

    Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\9ea3a30a9e2..7b1a6a5c774_31bf3856ad364e35_6.1.7601.23002_a55a1dbe8bac5447.
    Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\9f17f0f1c6c..31120dfe683_31bf3856ad364e35_6.1.7601.18798_6a7e3e3bc18945ea.

    Failed to open registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\9ea3a30a9e2..7b1a6a5c774_31bf3856ad364e35_6.1.7601.23002_a55a1dbe8bac5447 with error code ERROR_FILE_NOT_FOUND.
    Failed to open registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\9f17f0f1c6c..31120dfe683_31bf3856ad364e35_6.1.7601.18798_6a7e3e3bc18945ea with error code ERROR_FILE_NOT_FOUND.
    RegistryScript:: directive failed to complete successfully.


    Failed to process all directives successfully.
    SFCFix version 2.4.5.0 by niemiro has completed.
    Currently storing 2 datablocks.
    Finish time: 2015-12-18 08:10:31.931
    Script hash: Z6l/mCeBvK+7x4zcMOOcj7OIkECVdIFNLDOPjKC2oyI=
    ----------------------EOF-----------------------


    The update KB3042058 has failed again, this is the link of new CBS.log

    Thanks!

  18. #18
    Windows Update Junior Analyst
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    Re: Windows7 32 I can's install updates

    Thank you for the logs. We need to perform another search using a different search term.

    Mount COMPONENTS Hive

    • Click the Start button , followed by Control Panel.
    • Click Programs, and under Programs and Features, click Turn Windows features on and off.
    • Wait for the window to populate.
    • Leave this window open whilst you do the following:


    Farbar Recovery Scan Tool (FRST) Search

    • Right-Click FRST.exe and select Run as administrator to run the programme.
    • Copy and paste the following text into the Search: textbox:

      KB3045999

    • Click on the Search Registry button.
    • Upon completion, a log (Search.txt) will open.
    • Copy the contents of the log and paste in your next reply.

  19. #19

    Re: Windows7 32 I can's install updates

    Hello, I attach de file Search.txt

    thanks
    Attached Files Attached Files

  20. #20
    Windows Update Junior Analyst
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    Re: Windows7 32 I can's install updates

    Hello -

    SFCFix Script (.txt)

    Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

    • Download SFCScript.txt and save this file to your Desktop.
    • Close all open windows.
    • SFCFix.exe and SFCScript.txt should both be present on your Desktop.
    • Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
    • SFCFix will now process the script. Upon completion, a file (SFCFix.txt) will be created on your Desktop.
    • Copy the contents of the file and paste in your next reply.


    After doing the above, please attempt manual installation of KB3042058 again. Let me know if the update installs.

    If installation fails, please provide C:\Windows\Logs\CBS\CBS.log.

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