[SOLVED] Windows 10 upgrade not working - Windows 7

daniruiz · Nov 24, 2015

Hello,

I need a little bit of help upgrading my Windows 7 Professional 64bits to Windows 10 Pro using Windows Update.

First I tried to upgrade with Windows Update, it downloads the files and starts installing. When install is on 83%~ it restarts the system on Windows 7 again and Windows Update gives a 80004005 error.

I've also tried to download the ISO, burn DVD and install Windows 10 from it. Mostly the same: on 83%~ installation fails with a "Something happened" message.

Can you help please? I attach SFCFix.txt and the CBS.zip file is at

https://drive.google.com/file/d/0B7ACgjSs7HQXQ0k3YmNkQ0Y2SUE/view?usp=sharing

Thank you.

BrianDrab · Nov 25, 2015

Hi and welcome to Sysnative. These are always interesting to resolve. We'll do our best.

1. Can you tell me the Make/Model of your computer?
2. Do you happen to have your Windows 7 Professional with 64bit DVD?
3. Did Windows 7 come pre-installed on your machine (i.e. OEM) or did you buy a retail copy of this?
4. Lastly, please run the following Windows 8.1 Upgrade Assistant. I understand that you are upgrading to Windows 10 but would like to know what the results are of running the 8.1 assistant.

Upgrade to Windows 8.1 from Windows 7 - Windows Help

Thank you.

daniruiz · Nov 25, 2015

Thank you for the quick response.

1. Can you tell me the Make/Model of your computer?

It's a desktop computer. Intel Core i7 920 at 2.67GHz; 9.00 GB of RAM; 256Gb SSD (where the os runs); NVIDIA GeForce GTX 260 GPU.

2. Do you happen to have your Windows 7 Professional with 64bit DVD?

Yes I do.

3. Did Windows 7 come pre-installed on your machine (i.e. OEM) or did you buy a retail copy of this?

Retail copy.

4. Lastly, please run the following Windows 8.1 Upgrade Assistant. I understand that you are upgrading to Windows 10 but would like to know what the results are of running the 8.1 assistant.

I just run the Windows 8.1 upgrade assistant and these are the results of the compatibility test:

Today I noticed a new update called "Windows 10 pro versión 1511, 10586" instead of "Windows 10 Pro", I think it's the new version realeased on November. I will try to install this and see what happens.

Thanks.

Daniel

BrianDrab · Nov 25, 2015

Yes, that is the November update. I'll wait to here from you before we continue.

daniruiz · Nov 26, 2015

Hello,

pretty much the same thing with the November update :-(

Regards,

Daniel

daniruiz · Nov 26, 2015

Hi again,

this is the part of CBS.log at the time it failed:

2015-11-26 10:04:20, Info CBS Trusted Installer signaled for shutdown, going to exit.
2015-11-26 10:04:20, Info CBS Ending the TrustedInstaller main loop.
2015-11-26 10:04:20, Info CBS Starting TrustedInstaller finalization.
2015-11-26 10:04:20, Info CBS Ending TrustedInstaller finalization.
2015-11-26 10:05:40, Info CBS Starting TrustedInstaller initialization.
2015-11-26 10:05:40, Info CBS Loaded Servicing Stack v6.1.7601.18766 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.18766_none_675144b3de10d6f7\cbscore.dll
2015-11-26 10:05:41, Info CSI 00000001@2015/11/26:09:05:41.036 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee08ef0dd @0x7fee0ba98b5 @0x7fee0b734e3 @0xffa2e97c @0xffa2d799 @0xffa2db2f)
2015-11-26 10:05:41, Info CSI 00000002@2015/11/26:09:05:41.052 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee08ef0dd @0x7fee0bf6816 @0x7fee0bc2b18 @0x7fee0b735b9 @0xffa2e97c @0xffa2d799)
2015-11-26 10:05:41, Info CSI 00000003@2015/11/26:09:05:41.052 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee08ef0dd @0x7fee0c98738 @0x7fee0c98866 @0xffa2e474 @0xffa2d7de @0xffa2db2f)
2015-11-26 10:05:41, Info CBS Ending TrustedInstaller initialization.
2015-11-26 10:05:41, Info CBS Starting the TrustedInstaller main loop.
2015-11-26 10:05:41, Info CBS TrustedInstaller service starts successfully.
2015-11-26 10:05:41, Info CBS SQM: Initializing online with Windows opt-in: False
2015-11-26 10:05:41, Info CBS SQM: Cleaning up report files older than 10 days.
2015-11-26 10:05:41, Info CBS SQM: Requesting upload of all unsent reports.
2015-11-26 10:05:41, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2015-11-26 10:05:41, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2015-11-26 10:05:41, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2015-11-26 10:05:41, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2015-11-26 10:05:41, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2015-11-26 10:05:41, Info CBS NonStart: Checking to ensure startup processing was not required.
2015-11-26 10:05:41, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x180fd00
2015-11-26 10:05:41, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2015-11-26 10:05:41, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1f8
2015-11-26 10:05:41, Info CSI 00000007@2015/11/26:09:05:41.099 CSI perf trace:
CSIPERF:TXCOMMIT;143
2015-11-26 10:05:41, Info CBS NonStart: Success, startup processing not required as expected.
2015-11-26 10:05:41, Info CBS Startup processing thread terminated normally
2015-11-26 10:05:41, Info CSI 00000008 CSI Store 1902400 (0x00000000001d0740) initialized
2015-11-26 10:05:41, Info CBS Session: 30484521_2681923504 initialized by client WindowsUpdateAgent.
2015-11-26 10:05:41, Info CBS Read out cached package applicability for package: Package_for_KB2840149~31bf3856ad364e35~amd64~~6.1.1.0, ApplicableState: 80, CurrentState:112
2015-11-26 10:05:41, Info CBS Session: 30484521_2682235505 initialized by client WindowsUpdateAgent.
2015-11-26 10:05:41, Info CBS Read out cached package applicability for package: Package_for_KB2656356~31bf3856ad364e35~amd64~~6.1.1.1, ApplicableState: 80, CurrentState:112
2015-11-26 10:05:41, Info CBS Session: 30484521_2682547505 initialized by client WindowsUpdateAgent.
2015-11-26 10:05:41, Info CBS Read out cached package applicability for package: Package_for_KB3100213~31bf3856ad364e35~amd64~~6.1.1.1, ApplicableState: 112, CurrentState:112
2015-11-26 10:05:41, Info CBS Session: 30484521_2682859506 initialized by client WindowsUpdateAgent.
2015-11-26 10:05:41, Info CBS Warning: Unrecognized packageExtended attribute.
2015-11-26 10:05:41, Info CBS Expecting attribute name [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2015-11-26 10:05:41, Info CBS Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2015-11-26 10:05:41, Info CBS Warning: Unrecognized packageExtended attribute.

I read something about Network filters, don't know if it helps.

Regards,

Daniel

BrianDrab · Nov 26, 2015

Thanks. Please do the following.

Retrieve System Information
1. Download Speccy to your desktop. The setup file will be named spsetup126.exe or something similar.
2. Double-click on this file and install it. Note: Please ensure that you uncheck any foistware that may be presented during the install (i.e. Chrome Browser install).
3. When the program opens it will retrieve some information regarding your system.
4. Once it's done, select the File menu and choose Publish snapshot. Answer Yes to the confirmation message.
5. On the next screen that comes up, choose the Copy to Clipboard button and paste this link in your next reply.

daniruiz · Nov 26, 2015

Here it is:

http://speccy.piriform.com/results/Fxjlqqv6Pgq0jVYyG2SeLOl

BrianDrab · Nov 27, 2015

OK, please do the following.

1. Disconnect any non-essential things from your computer. For example if you have multiple monitors, make sure only one is connected. If you have any external USB devices connected, disconnect those, etc. Anything non-essential to operate your machine should be disconnected.
2. Then boot your computer into a Clean Boot state following the instructions at the link below.
https://support.microsoft.com/en-us/kb/929135

3. Download the Media Creation Tool and save to your desktop. Then run this tool and attempt the upgrade.

Let me know how it goes. Thanks.

daniruiz · Nov 28, 2015

Hello Brian,

still the same thing. I disconnected everything even the USB network adapter (once it was downloaded) and still the "Something happened error". I'm thinking... The main drive is connected to a SATA3 PCI-Express Card... may it be the cause?

You can find an extract of the CBS.log from the last two days at https://drive.google.com/file/d/0B7ACgjSs7HQXM3lzZGZnTjd6WXc/view?usp=sharing.

Thanks for your help.

daniruiz · Nov 28, 2015

I attach the full CBS log, just in case.

BrianDrab · Nov 28, 2015

Have you tried Methods#1 through #4 from the following link?

[Fix] ?Something Happened? Error Message in Windows 10 Upgrade - AskVG

daniruiz · Nov 28, 2015

I tried all methods and still didn't work.

I attach CBS.log

BrianDrab · Nov 28, 2015

Is the Windows 7 DVD that you have with SP1 or without?

daniruiz · Nov 28, 2015

Without

BrianDrab · Nov 28, 2015

OK. The next thing I would suggest is for you to uninstall Windows 7 SP1. Instructions follow if you need. Once this is done, then try to do a Clean Boot and install Windows 10 again.

How to uninstall Windows 7 Service Pack 1 (SP1)

daniruiz · Nov 29, 2015

Hello,

uninstalling SP1 didn't work. I also did an upgrade install from Windows 7 DVD, then I tried to upgrade to Windows 10 from there with the exact same result.

The only alternative that I have is to do a fresh install, I'm afraid, and I think it doesn't worth the effort of installing all the programs again.

If you came up with some idea without having to do a fresh install I will give it a try.

Thank you very much for your support.

Regards,

Daniel.

BrianDrab · Nov 29, 2015

Bummer. The only other thing I can suggest and it's completely up to you is that we can do a physical to virtual conversion of your machine. Then you can upload the VM to me, I can restore into a virtual envrionment and try to figure out what the issue is. If I'm successful I can simply provide you step by step instructions of what to do to upgrade. If it's something you are interested in let me know and I'll provide instructions.

[SOLVED] Windows 10 upgrade not working - Windows 7

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