Cannot Print, Window Updates Fail and Other Weird Stuff

zcomputerwiz · Dec 8, 2015

Excellent.

Browse to the installation media and run setup.
When asked, choose Download and install updates (recommended), and then click Next.
Enter your product key when it is requested, then click Next.
Accept the license terms.

The very important step here is to choose the option titled 'Keep Windows settings, personal files and apps'. Be absolutely certain that this option is selected and then click Next.

Click install when prompted. Windows 8.1 setup should begin.

MPB · Dec 8, 2015

View attachment Something Happened.docx

Keep getting this error. I've tried restarting setup and Windows

zcomputerwiz · Dec 9, 2015

Please zip and attach C:\$Windows.~bt\Sources\Panther\SetupAct.log

You may need to turn on 'show hidden files, folders, and drives' in folder options.

MPB · Dec 10, 2015

I could not find this log, hidden or not. I looked in the Panther subfolder and did not see it as well.

zcomputerwiz · Dec 11, 2015

Is your system locale set to "English (United States)" in the Region and Language settings?

MPB · Dec 11, 2015

zcomputerwiz · Dec 14, 2015

I'd like to take a look at the event logs. Attempt to run the upgrade again, then once it fails follow these instructions:

Event Log Collection

Download VEW by Vino Rosso here: VEW.EXE
Right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.
Click the check boxes next to Application and System located under Select log to query on the upper left.
Under Select type to list on the right click the boxes next to Error, Warning and Critical (not XP).
Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run.
Once it finishes it will display a log file in notepad.
Copy and paste its entire contents into your next reply.

Surfpunk · Dec 15, 2015

Did anyone think to have the OP check to see if services like the Print Spooler, Software Protection, and Cryptographic Service were starting properly?

zcomputerwiz · Dec 15, 2015

Given the large number of corrupt files reported I wouldn't be surprised if the event logs show multiple services failing to start.

MPB · Jan 8, 2016

Can I shortcut the process by wping the drive and reloading Windows?

zcomputerwiz · Jan 8, 2016

Yes. If you have your Windows product key you can install and activate Windows 10 instead of 8.1 if you would like.
Activation in Windows 10 - Windows Help

You can create installation media for Windows 10 using the Media Creation Tool here: https://www.microsoft.com/en-us/software-download/windows10

Make sure you have a good backup of any important data before starting the process.

MPB · Jan 9, 2016

I received the following error when downloading from WIndows Update. - WindowsUpdate_800700C1

When I copied to the flash drive then initiated Setup I got an error that said "Something Happened"

Mike

zcomputerwiz · Jan 12, 2016

To perform a clean install you must choose the option to create installation media, then select the flash drive. Once the creation process has completed, you can boot the computer from the flash drive and choose the option for a clean install.

Note that a clean install will remove any applications and data currently on the computer. Be sure you have product keys and installation media available for any software that you need.

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Cannot Print, Window Updates Fail and Other Weird Stuff

zcomputerwiz

Windows Update Expert

MPB

Member

zcomputerwiz

Windows Update Expert

MPB

Member

zcomputerwiz

Windows Update Expert

MPB

Member

zcomputerwiz

Windows Update Expert

Surfpunk

Member

zcomputerwiz

Windows Update Expert

MPB

Member

zcomputerwiz

Windows Update Expert

MPB

Member

zcomputerwiz

Windows Update Expert