[SOLVED] Windows update failing on certain updates

forgottenpoet · Nov 13, 2015

Hello,
Im working on a lenovo y50 touch, and it is not allowing me to update windows. First off i had issues beforehand and tried to simply use the refresh option to reset windows but keep my data which didnt work. That was my final effort after not being able to update before. Before "refreshing" my computer i tried using the administrative cmd prompt and using the "sfc /scannow" command but it wouldnt work, which then led me to try the command "dism /image:c:\/cleanup-image /revertpendingactions" because I couldnt run the previous command due to pending repairs. I got annoyed and decided the refresh and before i did anything i checked the updates that initially install themselves when i refresh. it shows

(KB2911106)
(KB2903939)
(KB2887595)

(KB2930275) which shows failure after a clean "refresh"

The computer runs slow which really just should not happen its a really solid system but it lags like its totting bricks sometimes then rushes to catch up. attached are the files asked for. Im trying to not install anything new or conflicting until further instruction. Thank you in advance for all the help.

-Robert

Aura · Nov 15, 2015

Hi forgottenpoet :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

forgottenpoet · Nov 15, 2015

here is the file.

thank you for your help

Aura · Nov 15, 2015

SFC returned a clean log, let's run DISM and see if it have anything to report.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
DISM /Online /Cleanup-Image /RestoreHealth
```
Let the scan run until the end (100%). Depending on your system, it can take some time;
Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

forgottenpoet · Nov 15, 2015

Working on it now. Question the cbs.txt file that i copied to the desktop earlier you want me to add that to the zip archive, do i need to run anything or will the cbs file change after the dism finishes?

forgottenpoet · Nov 15, 2015

here is the google drive link

https://drive.google.com/open?id=0B6HDlKNzkTjzbmZwT19aNW9uMU0

thank you again

forgottenpoet · Nov 15, 2015

should i try installing the updates again and seeing where it locks up? This is a clean refresh so i haven't tried to reinstall any updates, but if i go into my recent updates its says there is already a failed one. I just noticed that in some of the thread on this same topic when things got to a certain level of pear-shaped more drastic measures were taken. I just wanted to start on a clean slate.

Aura · Nov 15, 2015

No, I need a new CBS.txt file, so you need to run the command again (or just copy/paste the CBS.log on your Desktop). Also, it seems like I need to ask you permission to download this file, I need a public download URL here :) And we'll try to install the updates after I check the results of the DISM scan.

forgottenpoet · Nov 15, 2015

well the file isnt large will this work?

Aura · Nov 15, 2015

It did, yes :) Alright so DISM didn't return anything wrong. Now, try to install your Windows Updates. If they fail, upload the two files below as soon as you can.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

forgottenpoet · Nov 15, 2015

should i use regular windows update and if soe should i be updating in any specific order? i know sometimes that can matter

Aura · Nov 15, 2015

Use the regular Windows Update panel, and install them like you normally world.

forgottenpoet · Nov 15, 2015

So i have updated and restarted a few times and now it is trying to download 97 updates but when it says downloading it wont download anything just hangs at 0% 0KB total. My internet is working just fine im connecting to this site, im capable of streaming videos. no issues. ive tried it with wifi, ive tried it plugged in. ive tried it after disabling anything else that my be using the internet, and i also tried to download a single update using the windows update thing and nothing not even a budge. What should i do next?

Will i have to manually download all 97 updates?

forgottenpoet · Nov 15, 2015

nevermind it restarted twice and now its downloading 10 out of the 97 updates. not sure why

forgottenpoet · Nov 15, 2015

So im not sure what changed but when i dd the dism command earlier it said it fixed something but i didnt think much of it However everything seems fixed now all updates are installed. i was even able to install .net framework 4.6.

Thank you very aura, I appreciate your help. Take care

Aura · Nov 16, 2015

Glad to see that all your updates have installed forgottenpoet :) And no problem, you're welcome!

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[SOLVED] Windows update failing on certain updates

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