[SOLVED] Windows Security Update Failed

tling · Nov 6, 2015

Hi,

I am running Windows 7 Home Premium SP1 64 bit and I am unable to perform security updates. Error code 800B0100 is the outcome. I have attempted to download and run the Microsoft Update Standalone Package but it will not proceed past "Checking for updates" part. I have also noticed that if I go to Windows and type in CMD (or anything), it will not return any results.

Aura · Nov 9, 2015

Hi tling :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

tling · Nov 10, 2015

Hi Aura,

I downloaded the SURT scan and ran it but it does not work. As I stated in my first post, it does not go past "Searching for updates on this computer..."

I have included a screen shot of what is going on. I also am unable to search for any programs in the search bar of the start menu. When I type a name of a program, it does not return anything for results.View attachment Screen Shot.docx

Aura · Nov 10, 2015

Alright, let's go with a SFC scan then :)

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

tling · Nov 11, 2015

Here is the CBS log file you requested
https://drive.google.com/file/d/0B0BdxMpRUmUjZEJyTm54N1Zjejg/view?usp=sharing

Aura · Nov 11, 2015

SFC didn't report anything wrong. Follow the instructions below please.

SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the commands below one at the time (press Enter to send it);

Code:

net stop wuauserv
ren %SystemRoot%\SoftwareDistribution\Download DL.bak
ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
net start wuauserv

Once done, try to run SURT again.

tling · Nov 12, 2015

Here are the checkSUR filesView attachment CheckSUR.log View attachment CheckSUR.persist.log

Aura · Nov 12, 2015

Good :) Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFixScript.txt and move the file to your Desktop;
Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFixScript.txt

tling · Nov 12, 2015

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-12 22:34:43.479
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Sam\Desktop\SFCFixScript.txt [1]

Trace::
Successfully traced component x86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.18611_none_56267efd321d772a.
Package_1_for_KB3001554~31bf3856ad364e35~amd64~~6.1.1.1.3001554-2_neutral_GDR3

Successfully traced component amd64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.18611_none_b2451a80ea7ae860.
Package_1_for_KB3001554~31bf3856ad364e35~amd64~~6.1.1.1.3001554-2_neutral_GDR3

Successfully traced component amd64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.22819_none_b2d6bb8203915009.
Package_1_for_KB3001554~31bf3856ad364e35~amd64~~6.1.1.1.3001554-2_neutral_GDR3

Successfully traced component x86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.22819_none_56b81ffe4b33ded3.
Package_1_for_KB3001554~31bf3856ad364e35~amd64~~6.1.1.1.3001554-2_neutral_GDR3
Trace:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-11-12 22:34:43.557
Script hash: lO/mxFJjnTDMghdGrg/1YAkr+k3IL3oA7BJ/HHp7zZQ=
----------------------EOF-----------------------

Aura · Nov 13, 2015

Follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
Code:
```
wusa /uninstall /KB:3001554
```
Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

tling · Nov 13, 2015

Installer encountered an error: 0x800b0100

No signature was present in the subject.

Aura said:
Follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);

On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):

Code:

wusa /uninstall /KB:3001554

Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

Aura · Nov 16, 2015

Sorry about the delay. A fix should be posted tomorrow morning, since I have the update downloaded on my work laptop. I had a hard time finding it since it's not available on the Microsoft Download Center.

Aura · Nov 17, 2015

Alright, follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

View attachment Packs.zip

tling · Dec 1, 2015

The attached file is not named SFCfix.zip but instead Packs.zip. Is this okay?

Aura · Dec 1, 2015

That's my mistake, wrong set of instructions. Adjusted my post above.

tling · Dec 2, 2015

Here are the logsView attachment CheckSUR.log View attachment CheckSUR.persist.log

Aura · Dec 2, 2015

Good :) We need to run another fix (more packages needs to be replaced).

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

View attachment Packs.zip

tling · Dec 2, 2015

Here are the new logs

View attachment CheckSUR.persist.log View attachment CheckSUR.log

Aura · Dec 2, 2015

Alright :) Try to install your Windows Updates now. If they fail, upload the two files below for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

tling · Dec 2, 2015

Updates went just smooth Aura. Thanks for all your help!

Can you explain all that was done? I'm curious to know what we just did.

[SOLVED] Windows Security Update Failed

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