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  1. #1

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    Nov 2015
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    KB890830 win7 update keeps popping up at every time even if it is already installed

    Hi all. In my Windows 7 PC the KB890830 update (malware remover tool - MRT.exe) dated october 2015 keeps popping up as a new update, despite it has already been installed several times before. The issue is similar to the one you can find here: Repeated prompt for windows update KB890830...
    The problem arose after I cancelled the above mentioned update, due to long time I was taking to install. Then I installed it the next time regularly, but since then it keeps appairing as a new update which is not yet installed. This is obviously wrong!
    I enclose SFCFix.txt, though it didn't find anything wrong, and link to the CBS.zip file https://onedrive.live.com/?id=695B62...7FABE1&group=0.
    If necessary, I'll be glad to provide further details.
    Thanks to all and any help will be very appreciated.
    Regards.
    Massimo
    Attached Files Attached Files


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  2. #2

    Logfile submission from MassimoZ

    Logfile submission from MassimoZ.

    The logfiles are available at: http://www.sysnative.com/niemiro/fil...15-11/6737.zip

  3. #3

    Join Date
    Mar 2015
    Posts
    8,074

    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    Hi MassimoZ :)

    My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

    System File Checker (SFC)
    Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
    • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
    • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
    • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
    • Enter the command below and press on Enter;
      Code:
      sfc /scannow
      Note: There's a space between "sfc" and "/scannow";
    • Once the scan is complete, enter the command below and press on Enter
      Code:
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

    Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

  4. #4

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    Hi Aura. Thanks a lot for your prompt reply.
    I ran SFC and the log file is at the following links: https://onedrive.live.com/?id=695B62...7FABE1&group=0 (I don't understand why it contains lines dated a couple of weeks or so ago, maybe I already ran it at that time, but I don't remember...)
    In the past few days the issue has been appearing and disappearing now and then.
    Thanks again for your support.
    Best regards.
    Massimo

  5. #5

    Join Date
    Mar 2015
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    8,074

    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    Alright SFC returned a clean CBS.log, let's see if SURT have anything for us.

    System Update Readiness Tool (SURT) - Scan
    Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
    • Download the right version of SURT for your system;
      • Your version of Windows is:
    • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
    • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
    • Attach this log in your next reply;

    Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

    System Update Readiness Tool (SURT)

  6. #6

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    Hi Aura. Thanks for your very very fast reply.
    The CheckSUR log is as follows:

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-11-10 21:16


    Checking Windows Servicing Packages


    Checking Package Manifests and Catalogs


    Checking Package Watchlist


    Checking Component Watchlist


    Checking Packages


    Checking Component Store


    Summary:
    Seconds executed: 979
    No errors detected
    =================================

    Thanks.
    Massimo

  7. #7

    Join Date
    Mar 2015
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    8,074

    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    Nothing. Alright, follow the instructions below please.

    SoftwareDistribution - Rename
    Follow the instructions below to rename the folders in SoftwareDistribution.
    • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
    • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
    • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
    • Enter the commands below one at the time (press Enter to send it);
      Code:
      net stop wuauserv
      ren %SystemRoot%\SoftwareDistribution\Download DL.bak
      ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
      net start wuauserv

  8. #8

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    Hi Aura. Thanks again for all your support to me.
    I've done as you suggested.
    I'll let you know if the issue will arise again or not (in the meanwhile I've installed KB890830 november 2015 update and till 20 minutes ago it repeatedly show itself in the list of new updates not yet installed).
    Regards.
    Massimo

  9. #9

    Join Date
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    8,074

    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    No problem, let me know how it goes :)

  10. #10

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    Unfortunately, the KB890830 november 2015 version update is showing again the above-mentioned problem.
    Thanks.
    Massimo


  11. #11

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    Can you download and install it manually from the link below?

    https://www.microsoft.com/en-ca/down...l-details.aspx

  12. #12

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    I downloaded it days ago and ran it, but, as far as I can see, it can only perform a scan (quick, full, etc) and it cannot be installed to replace the version already downloaded via WU and present now in the system (i.e. it is a portable software). Or have I to replace MRT.exe with it renaming it MRT.exe?
    Thanks. Bye.
    Massimo

  13. #13

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    Alright, follow the instructions below then.

    Uninstall a Windows Update - Command Prompt
    Follow the instructions below to uninstall a Windows Update manually via the command prompt.
    • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
    • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
    • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
    • Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
      Code:
      wusa /uninstall /KB:890830
    • Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

  14. #14

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    Hi. It says that KB890830 update is not installed.
    Thanks.

  15. #15

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    If you open Windows Defender, does it asks you to update the definitions?

  16. #16

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    No, it says nothing.

  17. #17

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    I think I could try installing KB890830 update using wusa at the command prompt, to see then if the problem goes away.
    Do you think it is a good idea?
    Thanks. Bye.
    Massimo

  18. #18

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    That's what we just tried and you said that it returned that the update wasn't installed, no?

    KB890830 win7 update keeps popping up at every time even if it is already installed

  19. #19

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    I meant trying something similar to "wusa.exe [path]\Windows-KB890830-V5.30.exe" (see https://support.microsoft.com/en-gb/kb/934307)

  20. #20

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    Re: KB890830 win7 update keeps popping up at every time even if it is already install

    Hi Aura. I tried but I had no luck: the installation via the command prompt is possible only for .msu files, not for .exe files!
    Thanks for all your support, which is very appreciated.
    Bye.
    Massimo

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