[SOLVED] WHS2011 windows update error 80073712 SFC won't run

kyuken · Nov 2, 2015

Hi I'm new on this forum, i need help for a problem on my home server 2011, win update suddenly stop working and return error 80072713, in the technet microsoft they told to rename the folder %windir%\softwareDistribution and launch again win update.
No effect for me.
Second, i found that i need to install this Windows6.1-KB947821-v34-x64 could solve problem but install return error 0x8007000d and won't install at all.
third always on technet i see that sfc /SCANNOW could solve problem but on my server SFC won't launch.
I found on this forum this subject :
https://www.sysnative.com/forums/wi...tion-sfc-doesnt-work-windows-update-wont.html This seems to be similar issu but i don't apply any recommandation in the link before cause it's indicate that solution was for specific case.

So i open my own post for my problem.
thank you very much for your help.

Sorry for my english.

I ll give any missing informations if necessary.
thx.:smile:

kyuken · Nov 2, 2015

If it could help to solve my pb here the log of SFCfix.exe

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-02 16:19:43.323
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.

SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-11-02 16:23:41.727
----------------------EOF-----------------------

kyuken · Nov 2, 2015

If it could help to solve my pb here the log of SFCfix.exe

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-02 16:19:43.323
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.

SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-11-02 16:23:41.727
----------------------EOF-----------------------

here the checksur log

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-11-02 16:44

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

Summary:
Seconds executed: 74
Found 1 errors
CSI Unable to Query Store Version Total count: 1
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

kyuken · Nov 2, 2015

I'v got the cbs.log but can't add this in my message how can i give it on my thread ??

BrianDrab · Nov 2, 2015

Hi and welcome to Sysnative. I'd like to take a look at your COMPONENTS hive. Please do the following.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

kyuken · Nov 3, 2015

Thx for rapidity
her the link to ask file

https://www.sendspace.com/file/2iixlt

kyuken · Nov 3, 2015

kyuken said:
Second, i found that i need to install this Windows6.1-KB947821-v34-x64 could solve problem but install return error 0x8007000d and won't install at all.
specific case.

I dl this Kb again than it works without error.

BrianDrab · Nov 3, 2015

Unfortunately I've verified my suspicions. Your COMPONENT hive is corrupt beyond repair. Do you happen to have any backups of your server? If so, we may be able to aquire a good copy to use.

kyuken · Nov 3, 2015

I've got a backup, but do you think system restauration would work with this error...
And is there a possibility to know the date of corruption.
Cause I hope my backup is before corruption occured.

BrianDrab · Nov 3, 2015

Unfortunately the file was so severely damaged I couldn't determine a date. Maybe you can retrieve the c:\windows\system32\config\COMPONENTS file from a week ago?

kyuken · Nov 3, 2015

Ok thx for your help, i 've got a backup one month ago, i think i'll take this one, i will restore only system.
I'll make you a return post restoration.

kyuken · Nov 4, 2015

I've got an other question for you i've got multiple backups of the serveur, how can i see if the components file is corrupt. because i want to restore but not to loong time befor corruption.?

BrianDrab · Nov 4, 2015

If you want you can send them to me and I can check if they are corrupt. It's not something I suggest you do unless you're familiar with the ramifications of mounting the COMPONENTS hive on your machine.

kyuken · Nov 4, 2015

ok it'mounting file in regedit with load hive...But unfortunately i can't load it in Win8.1 option is grey for me . I'll give you different version of file, really thank you very much for your help and time.

kyuken · Nov 4, 2015

First time i've seen this problem what can cause this sort of corruption.
Here the link for 2 version of components hive one at 15 october and other at 1st october.
https://www.sendspace.com/

BrianDrab · Nov 4, 2015

I don't believe you sent me the correct link.

kyuken · Nov 4, 2015

oh sorry, i reupload them

BrianDrab · Nov 4, 2015

You still haven't provided a valid link.

kyuken · Nov 4, 2015

here the link got a file name 2 ver.zip inside to zip 1-Oct.zip and 15-oct.zip
https://www.sendspace.com/file/bj2nub

BrianDrab · Nov 4, 2015

Unfortunately they are both corrupt beyond repair.

[SOLVED] WHS2011 windows update error 80073712 SFC won't run

Member

Member

Member

Member

Emeritus

Member

Member

Emeritus

Member

Emeritus

Member

Member

Emeritus

Member

Member

Emeritus

Member

Emeritus

Member

Emeritus