[SOLVED] Win7 update errors 800B0100 and 800B3712

lesgordon · Oct 27, 2015

I have done a clean install of Win7 32 bit and everything went well, except for a problem with some MS updates. Seven updates failed and I get error messages Code 800B0100 and 80073712.

With Win7 I run Security Essentials, Ccleaner and Malwarebytes.

Currently, I get a blank screen when opening “Turn Windows features on and off”.

I have run the MS System Update Readiness Tool but it did not help.

Copies of SFCFix and CBS files have been uploaded. Hopefully, I can get all the updates successfully run and gain access to the “Turn Windows features on and off” feature.

Many thanks for any help you can offer.

Les

Snickers · Oct 27, 2015

Hi lesgordon & welcome to the forum.
Don't see any uploads or attachments to your post.
Use the Go Advanced button for additional options, then (Attachments).
Follow Windows Update Forum Posting Instructions. :wave:

lesgordon · Oct 27, 2015

I have just uploaded the two files, but am unable to drag them onto the Attachments area and make them show as an attachment to this message. They just show as Downloads beneath the Attachments area. When clciking Done, I get the message to drag files into the Attachment area.

I seem to be doing something wrong but am unable to get it to work.

Aura · Oct 29, 2015

Hi lesgordon :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

lesgordon · Oct 31, 2015

Hi Aura,

I have followed your instructions and attached the two files, CheckSUR and CheckSUR.persist.

1. CheckSUR

Checking System Update Readiness.Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-31 11:26

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB3072633~31bf3856ad364e35~x86~~6.1.1.1.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB3072633~31bf3856ad364e35~x86~~6.1.1.1.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3093513_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB3093513_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.23187_none_1ef54be690a8cd12.manifest x86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.23187_none_1ef54be690a8cd12
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.23187_none_13d736d8ef18570e.manifest x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.23187_none_13d736d8ef18570e
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.18984_none_1e68d61b778dae01.manifest x86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.18984_none_1e68d61b778dae01
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.18984_none_134ac10dd5fd37fd.manifest x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.18984_none_134ac10dd5fd37fd

Summary:
Seconds executed: 673
Found 12 errors
CSI Manifest All Zeros Total count: 4
CBS MUM Corrupt Total count: 4
CBS Catalog Corrupt Total count: 4

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.23187_none_1ef54be690a8cd12.manifest
winsxs\manifests\x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.23187_none_13d736d8ef18570e.manifest
winsxs\manifests\x86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.18984_none_1e68d61b778dae01.manifest
winsxs\manifests\x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.18984_none_134ac10dd5fd37fd.manifest
servicing\packages\Package_1_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_1_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_2_for_KB3072633~31bf3856ad364e35~x86~~6.1.1.1.mum
servicing\packages\Package_2_for_KB3072633~31bf3856ad364e35~x86~~6.1.1.1.mum
servicing\packages\Package_for_KB3093513_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_for_KB3093513_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_1_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_1_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_2_for_KB3072633~31bf3856ad364e35~x86~~6.1.1.1.cat
servicing\packages\Package_2_for_KB3072633~31bf3856ad364e35~x86~~6.1.1.1.cat
servicing\packages\Package_for_KB3093513_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_for_KB3093513_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.cat

Aura · Oct 31, 2015

Alright follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

lesgordon · Nov 1, 2015

Hi Aura,

I have followed the instructions and attached the CheckSUR log below. I now have 6 win updates not installed with error codes 800B0100 and now 8024200D.

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-31 21:52

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_1_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_1_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB3072633~31bf3856ad364e35~x86~~6.1.1.1.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_2_for_KB3072633~31bf3856ad364e35~x86~~6.1.1.1.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_2_for_KB3072633~31bf3856ad364e35~x86~~6.1.1.1.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3093513_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB3093513_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB3093513_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB3093513~31bf3856ad364e35~x86~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.23187_none_1ef54be690a8cd12.manifest x86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.23187_none_1ef54be690a8cd12
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.23187_none_1ef54be690a8cd12.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.23187_none_13d736d8ef18570e.manifest x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.23187_none_13d736d8ef18570e
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.23187_none_13d736d8ef18570e.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.18984_none_1e68d61b778dae01.manifest x86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.18984_none_1e68d61b778dae01
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.18984_none_1e68d61b778dae01.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.18984_none_134ac10dd5fd37fd.manifest x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.18984_none_134ac10dd5fd37fd
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.18984_none_134ac10dd5fd37fd.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab

Summary:
Seconds executed: 532
Found 8 errors
Fixed 8 errors
CSI Manifest All Zeros Total count: 4
Fixed: CSI Manifest All Zeros. Total count: 4
CBS MUM Corrupt Total count: 4
Fixed: CBS MUM Corrupt. Total count: 4
Fixed: CBS Paired File. Total count: 4

Aura · Nov 1, 2015

Alright, before we try to troubleshoot the installation of Windows Updates, let's see if SFC have anything to report first :)

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

lesgordon · Nov 1, 2015

Hi Aura,

Have done as you asked. Here is the link:

https://drive.google.com/a/lesgordon.com/file/d/0B8g1VmJFhUJ3OHlYbS0zRU1CYVk/view?usp=sharing

Thanks,
Les

Aura · Nov 1, 2015

Apparently I need to ask your permission to download the file. I would like a public download URL for it please :)

lesgordon · Nov 1, 2015

Hope this works.

https://drive.google.com/file/d/0B8g1VmJFhUJ3OHlYbS0zRU1CYVk/view?usp=sharing

Les

Aura · Nov 1, 2015

SFC returned a clean log :) Alright, follow the instructions below please.

SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the commands below one at the time (press Enter to send it);

Code:

net stop wuauserv
ren %SystemRoot%\SoftwareDistribution\Download DL.bak
ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
net start wuauserv

lesgordon · Nov 2, 2015

Have followed you instructions and four updates were installed with two still not installed. Their error code is 8024200D.

The "Turn Windows features on and off" is now populated and the settings can be adjusted.

Aura · Nov 2, 2015

Can you list me the updates (their KB numbers) that weren't installed?

lesgordon · Nov 2, 2015

Not installed:

Security Update for Windows 7 (KB2705219)

Download size: 126 KB

Update type: Important

A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information:
Microsoft Security Bulletin MS12-054 - Critical

Security Update for Windows 7 (KB3072633)

Download size: 690 KB

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

Aura · Nov 2, 2015

Alright download the KB2705219 from the link below.

https://www.microsoft.com/en-ca/download/details.aspx?id=30547

Then try to install it manually. If it fails, upload the two files below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

lesgordon · Nov 2, 2015

I installed the file manually and am left with one remaining update that will not install - KB3072633, error code 8024200D.

I have uploaded the CBS.log on Google Drive.

https://drive.google.com/file/d/0B8g1VmJFhUJ3aV9EMVVKRDdIc0k/view?usp=sharing

and

Windowsupdate

https://drive.google.com/file/d/0B8g1VmJFhUJ3dXI1LVVsSjdId1k/view?usp=sharing

Aura · Nov 2, 2015

Can you try to install it manually as well? :)

https://www.microsoft.com/en-us/download/details.aspx?id=47927

lesgordon · Nov 2, 2015

Manual installation worked. Win Update now seems to be working fine. Very many thanks for your help.

Les

Aura · Nov 2, 2015

No problem Les, you're welcome :)

[SOLVED] Win7 update errors 800B0100 and 800B3712

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