[SOLVED] windows update errors help

rosetta · Oct 25, 2015

please help this first time poster to fix windows 7 update errors 0x80073712 and 0x80070490. i drag the attachments in drag box but do not see them.

Snickers · Oct 25, 2015

Hi Rosetta & welcome to the forum.
Please follow Windows Update Forum Posting Instructions.

rosetta · Oct 25, 2015

attachments

trying to send attachments i am new to this and need assistance posting with attaching

Snickers · Oct 25, 2015

Re: attachments

Hi rosetta, I'll try to help you.

click Go Advanced.
click Manage Attachments.
click + add files or
click Browse
browse to the file to upload
choose file
click upload
continue to follow instructions

Hope this helps.

Bill :huh:

rosetta · Oct 25, 2015

attachments resent

here is the attachment i hope i got it right this time

rosetta · Oct 25, 2015

more attachments

more information is sent.

BrianDrab · Oct 28, 2015

Hi Rosetta -

Welcome to Sysnative. If you still need assistance, please start with the following.

Step#1 - Fix Corrupt/Missing Files
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files). If the Manifests folder doesn't exist within Winsxs you will need to create it.
C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files). If the Packages folder doesn't exist within Servicing you will need to create it.
C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, zip up and attach the following log file:
C:\Windows\Logs\CBS\CheckSUR.log

rosetta · Oct 28, 2015

thanks for your response i am trying to follow your instructions but i see downloading the attachment went to winrar and the file arrangement is different. steps 2 &3 is not possible in winrar but step 4 is showing in winrar the two folders are there. step 5 i can extract the files to a folder but that folder is not there. c:\windows\temp checksur after this their files is empty.the same for step 6. step 7 after running readiness tool i have c:\windows\logs\cbs\checksur persist in winrar.

rosetta · Oct 29, 2015

i hope this is what you requested

BrianDrab · Oct 29, 2015

Let's try this a different way. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Delete any files on your desktop that has the following names SFCFix.zip, SFCFix.txt.
Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

rosetta · Oct 29, 2015

okay here is the infor BrianDrab that you requested

rosetta · Oct 29, 2015

you should receive the the attached files correctly this time if not please response and i appreciate your patience. each time i post the information i am getting closer on doing it right.:r1:

BrianDrab · Oct 29, 2015

It doesn't appear you followed the steps correctly. You want to ensure you drag the SFCFix.zip over the top of the SFCFix.exe like follows.

rosetta · Oct 29, 2015

Hey Brian i did it exactly like you said.The sfcfix.exe saved to the desktop says sfcfix only when i run it then it say sfcfix.exe, the sfcfixzip saved to the desktop say sfcfix shortcut and only say sfcfix.zip after you open it.I drag the icons like you said and then ran the sfcfix.exe and the sfcfix.txt appears which i put into attachment.zip form. also the previous thread i sent you the checksur.zip attachments. lets figure this out okay?

BrianDrab · Oct 29, 2015

Let's take it a step at a time. Please delete any of the following files off of your desktop (if they exist). Let me know when that is done.
SFCFix.exe
SFCFix.zip
checksur.log
checksur.zip

rosetta · Oct 29, 2015

Okay Brian its done all deleted

BrianDrab · Oct 29, 2015

Great. Now let's do only the following steps.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.

rosetta · Oct 29, 2015

that is done, i was thinking i should also send you a snapshot of my desktop so you can see what i am seeing

BrianDrab · Oct 29, 2015

As long as the two files are on your desktop and look like the following we will be able to continue. Please confirm.

rosetta · Oct 29, 2015

i hope you can see this the two icons are on the upper right hand side

[SOLVED] windows update errors help

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