[SOLVED] Windows 10, MSDTC corrupted, and Windows Store

ppower · Oct 11, 2015

Here it is the complete information about my issue.

Windows Store can install successully new apps. It can't update some apps already installed:

Xbox
Microsoft Photo
Groove Music
Microsoft Camera
Hp All-In-One Printer Remote
GetOffice
Microsoft Solitaire Collection

The WStore seems to download the streams, but progression is not linear and stops for each existing app with error 0x80070003. I tried to reset WStore with wsreset.exe, but no luck.
I disabled the antivirus, I disabled the firewall. I launched several scripts found on the net:

$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest

Tried to uninstall those apps with some commands from cmd or PowerShell, but no luck.

I launched sfc.exe /scannow and it exploits this issue (you may find the zipped CBS.log file):

[l:18{9}]"MSDTC.LOG" of Microsoft-Windows-COM-DTC-Runtime
...

I launched the SFCFix.exe, but it doesn't detect anything, as you may see in the attached file.

ppower · Oct 13, 2015

Any chance for this problem?

BrianDrab · Oct 16, 2015

Hi and welcome to Sysnative. Sorry for the delay. Let's start with fixing your corruption.

Code:

2015-10-11 21:59:02, Info                  CSI    000052e3 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_10.0.10240.16384_none_21537493fab04626\MSDTC.LOG do not match actual file [l:18{9}]"MSDTC.LOG" :
  Found: {l:32 b:WGTwD1W/p02iC3/TUt5o2GDts8R5iSy3QE8XDJf5/XY=} Expected: {l:32 b:Q4htnI+yK+Jo0DJugTfqjq40IHkXFkIWyyAaDjFGEvo=}
2015-10-11 21:59:02, Info                  CSI    000052e4 [SR] Cannot repair member file [l:18{9}]"MSDTC.LOG" of Microsoft-Windows-COM-DTC-Runtime, Version = 10.0.10240.16384, pA = amd64, nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan
1. Right-click on the Start

button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt

ppower · Oct 16, 2015

Here the output of the analysis.
Thanks in advance for your help!

BrianDrab · Oct 16, 2015

Perfect. Please do the following now.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

ppower · Oct 17, 2015

New response attached.

BrianDrab · Oct 17, 2015

Logs are clear now. Please try your machine and let me know if any of the original problems are solved or if they are all still there.

ppower · Oct 19, 2015

After resetting more times the store with wsreset.exe, I still get 0x80070003 and 0x80073CF6 errors when trying to update a dozen of apps in Windows Store.

ppower · Oct 19, 2015

0x80073CF6 error was found somewhere in the Event Viewer. The error for the user is 0x80070003, as you may see in the screenshot.

BrianDrab · Oct 19, 2015

Thanks for the info. The next thing I would do is as follows.

1. Download the Media Creation Tool for Windows 10 and save to your desktop. Windows 10
2. Run this program and install Windows 10 right over the top of your current installation. In essence this will do a repair install and with any luck should fix your issues.

Please let me know if you have any questions while going through the steps of the repair install. Make sure when prompted you choose to save everything. You don't want to do a fresh install.

ppower · Nov 9, 2015

At last I was able to put again my hands on that Windows 10 and Media Creation Tool with the repair install fixed that issue.
Thank you again for your precious support!

BrianDrab · Nov 9, 2015

No problem and thanks for letting me know.

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[SOLVED] Windows 10, MSDTC corrupted, and Windows Store

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