[SOLVED] Error with Windows Update - Code 80073701

Bogong1 · Oct 2, 2015

Hi, I have been encountering an error with code 80073701 (previously code 80070490) while running Windows Update for approximately a week now.

While trying to google for a solution, I have ran the System Update Readiness Tool twice, and the SFCFix.exe twice as well.

I have attached the SFCFix.txt and the CheckSUR.log from the second time through.
I have also uploaded my CBS folder on https://www.dropbox.com/s/3iml80l89ak91mm/CBS.zip?dl=0

Thanks in advance.

Aura · Oct 2, 2015

Hi Bogong :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

Bogong1 · Oct 2, 2015

Hi Aura, thanks for the help.

I have attached the CheckSUR.log

Aura · Oct 2, 2015

Alright :) What version of Internet Explorer are you currently running?

How to Check What Version of Internet Explorer You Have: 6 Steps

Bogong1 · Oct 2, 2015

I don't really use Internet Explorer, but my version is

Version: 11.0.9600.17914

Aura · Oct 2, 2015

Alright thank you. Follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
Code:
```
wusa /uninstall /KB:2949927
```
Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
Code:
```
wusa /uninstall /KB:2952664
```
Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

Bogong1 · Oct 2, 2015

Both uninstall command prompt gives:

Installer encountered an error: 0x80070490
Element not found

Aura · Oct 3, 2015

That's what I thought. Dealing with the KB2952664 will be tricky since I'll have to source multiple versions of it, but I found the KB2949927 and the two others, so on this side we are covered.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

Bogong1 · Oct 3, 2015

I have attached the CheckSUR.log

Aura · Oct 4, 2015

You can thank my instructor Brian who managed to source all these files, since they come from 10 different versions of the same update that is always being pulled, so it's not easy to find them :)

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

Bogong1 · Oct 4, 2015

Thanks a lot Brian.

I have attached my CheckSUR.log

Aura · Oct 4, 2015

Alright, time to see if SFC have anything to report.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

Bogong1 · Oct 5, 2015

Sorry about the late reply, took a long time to upload my cbs.txt file as it was very large.

https://www.dropbox.com/s/o575ozhahdu44fg/cbs.txt?dl=0

Aura · Oct 5, 2015

All good no worries :) And you should have told me that it was that big, I would have made you rename it and run SFC again to create a new one but it's fine.

Bogong1 · Oct 8, 2015

Did you need me to upload a new cbs.txt using the method you mentioned above?

Aura · Oct 8, 2015

If you can, it would be helpful, yes. Once done, you can run a new SFC scan and upload the CBS.log you'll get. If you can't rename it, let me know.

Bogong1 · Oct 8, 2015

I have uploaded my new cbs.txt

https://www.dropbox.com/s/o575ozhahdu44fg/cbs.txt?dl=0

Aura · Oct 8, 2015

The changes were accepted. Can you try to reinstall your Windows Updates now? If they fail, upload the two files below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

Bogong1 · Oct 8, 2015

I have uploaded both files.

CBS.log https://www.dropbox.com/s/rxmawrm80a14x5g/CBS.log?dl=0
WindowsUpdate.log https://www.dropbox.com/s/tz5z2mxihx7s541/WindowsUpdate.log?dl=0

Aura · Oct 8, 2015

Follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
Code:
```
wusa /uninstall /KB:2922229
```
Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

[SOLVED] Error with Windows Update - Code 80073701

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