B Bogong1 Member Joined Oct 2, 2015 Posts 13 Oct 2, 2015 #1 Hi, I have been encountering an error with code 80073701 (previously code 80070490) while running Windows Update for approximately a week now. While trying to google for a solution, I have ran the System Update Readiness Tool twice, and the SFCFix.exe twice as well. I have attached the SFCFix.txt and the CheckSUR.log from the second time through. I have also uploaded my CBS folder on https://www.dropbox.com/s/3iml80l89ak91mm/CBS.zip?dl=0 Thanks in advance. Attachments SFCFix.txt 1.7 KB · Views: 5 CheckSUR.log 67 KB · Views: 4
Hi, I have been encountering an error with code 80073701 (previously code 80070490) while running Windows Update for approximately a week now. While trying to google for a solution, I have ran the System Update Readiness Tool twice, and the SFCFix.exe twice as well. I have attached the SFCFix.txt and the CheckSUR.log from the second time through. I have also uploaded my CBS folder on https://www.dropbox.com/s/3iml80l89ak91mm/CBS.zip?dl=0 Thanks in advance.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 2, 2015 #2 Hi Bogong :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. System Update Readiness Tool (SURT) - Fix WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT); Download the attached archive file, Packs.zip and save it on your Desktop; Once it's downloaded, right-click on it and select Extract All...; Check the Show extracted files when complete checkbox, and click on Extract; On completion, a folder will open with two folders inside it, Manifests and Packages; Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages Run the System Update Readiness Tool (SURT) again; On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply; Packs.zip
Hi Bogong :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. System Update Readiness Tool (SURT) - Fix WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT); Download the attached archive file, Packs.zip and save it on your Desktop; Once it's downloaded, right-click on it and select Extract All...; Check the Show extracted files when complete checkbox, and click on Extract; On completion, a folder will open with two folders inside it, Manifests and Packages; Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages Run the System Update Readiness Tool (SURT) again; On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply; Packs.zip
B Bogong1 Member Joined Oct 2, 2015 Posts 13 Oct 2, 2015 #3 Hi Aura, thanks for the help. I have attached the CheckSUR.log Attachments CheckSUR.log 106.9 KB · Views: 3
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 2, 2015 #4 Alright :) What version of Internet Explorer are you currently running? How to Check What Version of Internet Explorer You Have: 6 Steps
Alright :) What version of Internet Explorer are you currently running? How to Check What Version of Internet Explorer You Have: 6 Steps
B Bogong1 Member Joined Oct 2, 2015 Posts 13 Oct 2, 2015 #5 I don't really use Internet Explorer, but my version is Version: 11.0.9600.17914
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 2, 2015 #6 Alright thank you. Follow the instructions below please. Uninstall a Windows Update - Command Prompt Follow the instructions below to uninstall a Windows Update manually via the command prompt. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste): Code: wusa /uninstall /KB:2949927 Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system; Uninstall a Windows Update - Command Prompt Follow the instructions below to uninstall a Windows Update manually via the command prompt. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste): Code: wusa /uninstall /KB:2952664 Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
Alright thank you. Follow the instructions below please. Uninstall a Windows Update - Command Prompt Follow the instructions below to uninstall a Windows Update manually via the command prompt. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste): Code: wusa /uninstall /KB:2949927 Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system; Uninstall a Windows Update - Command Prompt Follow the instructions below to uninstall a Windows Update manually via the command prompt. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste): Code: wusa /uninstall /KB:2952664 Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
B Bogong1 Member Joined Oct 2, 2015 Posts 13 Oct 2, 2015 #7 Both uninstall command prompt gives: Installer encountered an error: 0x80070490 Element not found
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 3, 2015 #8 That's what I thought. Dealing with the KB2952664 will be tricky since I'll have to source multiple versions of it, but I found the KB2949927 and the two others, so on this side we are covered. System Update Readiness Tool (SURT) - Fix WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT); Download the attached archive file, Packs.zip and save it on your Desktop; Once it's downloaded, right-click on it and select Extract All...; Check the Show extracted files when complete checkbox, and click on Extract; On completion, a folder will open with two folders inside it, Manifests and Packages; Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages Run the System Update Readiness Tool (SURT) again; On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply; Packs.zip
That's what I thought. Dealing with the KB2952664 will be tricky since I'll have to source multiple versions of it, but I found the KB2949927 and the two others, so on this side we are covered. System Update Readiness Tool (SURT) - Fix WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT); Download the attached archive file, Packs.zip and save it on your Desktop; Once it's downloaded, right-click on it and select Extract All...; Check the Show extracted files when complete checkbox, and click on Extract; On completion, a folder will open with two folders inside it, Manifests and Packages; Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages Run the System Update Readiness Tool (SURT) again; On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply; Packs.zip
B Bogong1 Member Joined Oct 2, 2015 Posts 13 Oct 3, 2015 #9 I have attached the CheckSUR.log Attachments CheckSUR.log 13.1 KB · Views: 4
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 4, 2015 #10 You can thank my instructor Brian who managed to source all these files, since they come from 10 different versions of the same update that is always being pulled, so it's not easy to find them :) System Update Readiness Tool (SURT) - Fix WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT); Download the attached archive file, Packs.zip and save it on your Desktop; Once it's downloaded, right-click on it and select Extract All...; Check the Show extracted files when complete checkbox, and click on Extract; On completion, a folder will open with two folders inside it, Manifests and Packages; Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages Run the System Update Readiness Tool (SURT) again; On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply; Packs.zip
You can thank my instructor Brian who managed to source all these files, since they come from 10 different versions of the same update that is always being pulled, so it's not easy to find them :) System Update Readiness Tool (SURT) - Fix WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT); Download the attached archive file, Packs.zip and save it on your Desktop; Once it's downloaded, right-click on it and select Extract All...; Check the Show extracted files when complete checkbox, and click on Extract; On completion, a folder will open with two folders inside it, Manifests and Packages; Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages Run the System Update Readiness Tool (SURT) again; On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply; Packs.zip
B Bogong1 Member Joined Oct 2, 2015 Posts 13 Oct 4, 2015 #11 Thanks a lot Brian. I have attached my CheckSUR.log Attachments CheckSUR.log 9.9 KB · Views: 1
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 4, 2015 #12 Alright, time to see if SFC have anything to report. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
Alright, time to see if SFC have anything to report. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
B Bogong1 Member Joined Oct 2, 2015 Posts 13 Oct 5, 2015 #13 Sorry about the late reply, took a long time to upload my cbs.txt file as it was very large. https://www.dropbox.com/s/o575ozhahdu44fg/cbs.txt?dl=0
Sorry about the late reply, took a long time to upload my cbs.txt file as it was very large. https://www.dropbox.com/s/o575ozhahdu44fg/cbs.txt?dl=0
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 5, 2015 #14 All good no worries :) And you should have told me that it was that big, I would have made you rename it and run SFC again to create a new one but it's fine.
All good no worries :) And you should have told me that it was that big, I would have made you rename it and run SFC again to create a new one but it's fine.
B Bogong1 Member Joined Oct 2, 2015 Posts 13 Oct 8, 2015 #15 Did you need me to upload a new cbs.txt using the method you mentioned above?
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 8, 2015 #16 If you can, it would be helpful, yes. Once done, you can run a new SFC scan and upload the CBS.log you'll get. If you can't rename it, let me know.
If you can, it would be helpful, yes. Once done, you can run a new SFC scan and upload the CBS.log you'll get. If you can't rename it, let me know.
B Bogong1 Member Joined Oct 2, 2015 Posts 13 Oct 8, 2015 #17 I have uploaded my new cbs.txt https://www.dropbox.com/s/o575ozhahdu44fg/cbs.txt?dl=0
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 8, 2015 #18 The changes were accepted. Can you try to reinstall your Windows Updates now? If they fail, upload the two files below for me to review please. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
The changes were accepted. Can you try to reinstall your Windows Updates now? If they fail, upload the two files below for me to review please. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
B Bogong1 Member Joined Oct 2, 2015 Posts 13 Oct 8, 2015 #19 I have uploaded both files. CBS.log https://www.dropbox.com/s/rxmawrm80a14x5g/CBS.log?dl=0 WindowsUpdate.log https://www.dropbox.com/s/tz5z2mxihx7s541/WindowsUpdate.log?dl=0
I have uploaded both files. CBS.log https://www.dropbox.com/s/rxmawrm80a14x5g/CBS.log?dl=0 WindowsUpdate.log https://www.dropbox.com/s/tz5z2mxihx7s541/WindowsUpdate.log?dl=0
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 8, 2015 #20 Follow the instructions below please. Uninstall a Windows Update - Command Prompt Follow the instructions below to uninstall a Windows Update manually via the command prompt. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste): Code: wusa /uninstall /KB:2922229 Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
Follow the instructions below please. Uninstall a Windows Update - Command Prompt Follow the instructions below to uninstall a Windows Update manually via the command prompt. On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste): Code: wusa /uninstall /KB:2922229 Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;