[SOLVED] Windows 7 SP1 x64 - Windows Update error 0x80073712

Shadow · Sep 30, 2015

Hi,

As the topic describes, my Windows 7 has stopt updating as it constantly shows the error code 0x80073712 . I've googled for days but I can't find a suitable solution. I really hope someone here can help me out.

My Windows installation is only installed a couple of weeks ago but I really need this fixed.

Excuse me if details are lacking but I'm a bit tired of this :huh:. Here is a summery of the problem. All updates have just started to fail at a certain point:

So I've run the WindowsUpdateDiagnostic.diagcab tool as advised by Microsoft and these are the results:

After running the SFCFix.exe tool as provided by this forum, here are the contents of the log file created by the tool:

Code:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-30 18:04:58.188
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          409
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-09-30 18:07:08.927
----------------------EOF-----------------------

And here are all the logs files in my C:\Windows\Logs\CBS folder: https://dl.dropboxusercontent.com/u/103713122/CBS.zip

Any help/advise would be greatly appreciated!

Shadow · Sep 30, 2015

Oh, I also ran sfc /scannow . Didnt help...

zcomputerwiz · Oct 2, 2015

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing the folder Manifests
Open the Manifests folder and copy the files into the following folder

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log

View attachment 16707

Shadow · Oct 2, 2015

Done the steps as described. New contents of CheckSUR.log:

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-02 20:11


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 229
 No errors detected

zcomputerwiz · Oct 2, 2015

That looks better.

Open Windows Update and click Check for Updates. When updates are offered, pick one and install it.
If the update fails to install, zip and attach C:\Windows\Logs\CBS\CBS.log

If the update installs successfully, try to install the rest of the updates and let me know how it goes.

Shadow · Oct 2, 2015

Indeed it looks way better. I thought something had to be wrong with those manifest files..

Here is the results of the latest attempt of installing updates. However, 3 optional updates has failed. Not sure if they are serious/required. Will reboot my system after posting this.

Shadow · Oct 4, 2015

Optional updates are failing, but the important ones are working.

KB2574819
KB2592687
KB2830477

I've checked what these updates are for and I don't really need these but should I be concerned?

zcomputerwiz · Oct 5, 2015

Attempt to install one of the failing updates again, then zip up and attach C:\Windows\Logs\CBS\CBS.log with your reply.

Shadow · Oct 7, 2015

ZIP file with the log file available here: https://dl.dropboxusercontent.com/u/103713122/CBS-2.zip

zcomputerwiz · Oct 8, 2015

Code:

2015-10-07 23:53:22, Info                  CBS    Calling client to resolve source, cannot find file 'ncrypt.dll' at path: \\?\C:\Windows\SoftwareDistribution\Download\711769831ca1b207b66e3fd3d858ef24\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22099_none_601dbc2e6938506a\ncrypt.dll2015-10-07 23:53:22, Error                 CBS    Exec: Failed to pre-stage package: Package_83_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0, file: ncrypt.dll, source: \\?\C:\Windows\SoftwareDistribution\Download\711769831ca1b207b66e3fd3d858ef24\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22099_none_601dbc2e6938506a\ncrypt.dll, sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2015-10-07 23:53:22, Info                  CBS    Failed to gather all required files. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2015-10-07 23:53:22, Info                  CBS    Failed to gather all missing files for package: Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2015-10-07 23:53:22, Info                  CSI    000000bd@2015/10/7:21:53:22.059 CSI Transaction @0x1768c50 destroyed
2015-10-07 23:53:22, Error                 CBS    Failed to pre- stage package: Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2015-10-07 23:53:22, Info                  CBS    Perf: Stage chain complete.
2015-10-07 23:53:22, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2015-10-07 23:53:22, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2015-10-07 23:53:22, Info                  CBS    WER: Generating failure report for package: Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0, status: 0x800f081f, failure source: Stage, start state: Staged, target state: Installed, client id: WindowsUpdateAgent
2015-10-07 23:53:22, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Let's try this:

Run Windows Repairs

Download Windows Repair (All-in-One) Portable to your desktop.
Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
Keep the defaults and click the Extract button.
A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
A backup of your registry will be made. After a few moments you will have many options from which you can choose.
Please click the Unselect All button and then click to enable only the following ones:

14 - Remove Temp Files
17 - Repair Windows Updates
Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

Shadow · Oct 12, 2015

Still fails:

zcomputerwiz · Oct 13, 2015

Try downloading and installing the updates manually.

KB2830477: Download Update for Windows 7 for x64-based Systems (KB2830477) from Official Microsoft Download Center
KB2574819: Download Update for Windows 7 for x64-based Systems (KB2574819) from Official Microsoft Download Center
KB2592687: Download Update for Windows 7 for x64-based Systems (KB2592687) from Official Microsoft Download Center

Shadow · Oct 23, 2015

Installed successfully. Everything looking fine now. Thank you very much!

zcomputerwiz · Oct 23, 2015

Excellent, glad to hear it! :thumbsup2:

I'll mark the thread solved. Please post back if you encounter any problems and I will continue to assist you.

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[SOLVED] Windows 7 SP1 x64 - Windows Update error 0x80073712

Shadow

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Shadow

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zcomputerwiz

Windows Update Expert

Shadow

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zcomputerwiz

Windows Update Expert

Shadow

Member

Shadow

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zcomputerwiz

Windows Update Expert

Shadow

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zcomputerwiz

Windows Update Expert

Shadow

Member

zcomputerwiz

Windows Update Expert

Shadow

Member

zcomputerwiz

Windows Update Expert