[SOLVED] Windows 7 64-bit can't update nor run SFC

JoeG · Sep 28, 2015

For the past week I have been trying to solve an issue where windows 7 will not cooperate at all, perhaps someone here can be of help.

I noticed that the free upgrade offer to Windows 10 was not displaying in the lower left so thought that perhaps I needed to manually do a Windows Update. Clicking Windows update from the start menu gave me a failure of 0x8007370a.

I repeatedly tried running sfc /scannow and would get: "Windows Resource Protection could not perform the requested operation."

Atempted to do a inplace repair using the dvd, however once it booted I had no mouse or keyboad.
In place repair booting to the hardrive failed as well.

I'm attaching the cbs.log file and the sfcfix.txt file perhaps you can see something that I am not.

Any help greatly appreciated.

Joe

BrianDrab · Oct 1, 2015

Hi and welcome to Sysnative. You have corruption within your components hive. Please do the following.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

JoeG · Oct 2, 2015

BrianDrab said:
Hi and welcome to Sysnative. You have corruption within your components hive. Please do the following.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

I followed your instructions and copied the file to SendSpace, here is the download link

BrianDrab · Oct 2, 2015

Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt

JoeG · Oct 2, 2015

Not sure how large a file I can upload so both files are at sendspace here is the link for both files https://www.sendspace.com/filegroup/I5uK3m+qw6YM6GAEhUlT1Q
FYI already making progress as sfc /scannow got to 20% before failing. It never seemed to start at all before.

BrianDrab · Oct 2, 2015

Good. Next step is to run the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

JoeG · Oct 2, 2015

I had already installed/ran that file on sept 28. I downloaded again but the installer failed, I am running the sept 28 one which is identical and seems to be running. I'll post the log when that completes.

JoeG · Oct 2, 2015

I got an error stating that some updates were not installed "kb947821" Here is the checkSUR log. View attachment CheckSUR.log

BrianDrab · Oct 2, 2015

The log is basically telling me that the download may have been incomplete. What I suggest we start with is the following.

1. Reboot your computer into a Clean Boot state following the instructions at the following link.
https://support.microsoft.com/en-us/kb/929135

2. The try following the steps below again.

System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

JoeG · Oct 2, 2015

I rebooted into a clean boot state and turned off Anti-virus and was able to run the file this time. I am still in the Clean Boot state here is the link for the checkSUR log https://www.sendspace.com/file/mvi18w

BrianDrab · Oct 2, 2015

That's good news. We should probably do all the fixes in a Clean Boot state with Antivirus off. Please do the following.

Step#1 - Fix Corrupt/Missing Files
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files). If the Manifests folder doesn't exist within Winsxs you will need to create it.
C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files). If the Packages folder doesn't exist within Servicing you will need to create it.
C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, zip up and attach the following log file:
C:\Windows\Logs\CBS\CheckSUR.log

JoeG · Oct 2, 2015

BrianDrab said:
That's good news. We should probably do all the fixes in a Clean Boot state with Antivirus off. Please do the following.

Step#1 - Fix Corrupt/Missing Files
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.

Right-click on the file and select Extract All...

Tick the box labelled Show extracted files when complete then click Extract

A window will open showing two folders, Manifests and Packages

Open the Manifests folder and copy the files into the following folder (if there are any files). If the Manifests folder doesn't exist within Winsxs you will need to create it.
C:\Windows\Temp\CheckSur\Winsxs\Manifests

Open the Packages folder and copy the files into the following folder (if there are any files). If the Packages folder doesn't exist within Servicing you will need to create it.
C:\Windows\Temp\CheckSur\Servicing\Packages

Run the System Update Readiness Tool (SURT) again.

When the SURT finishes installing, zip up and attach the following log file:
C:\Windows\Logs\CBS\CheckSUR.log

I performed all of the tasks. I have 3 copies of Surt cause I kept downloading rather than just running the first one.. anyway I tried 3 times to run SURT and each time it returned "updates not installed Hotfix kb947821" I'm attaching the CheckSUR log.

BrianDrab · Oct 2, 2015

Let's do the following now.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

JoeG · Oct 2, 2015

BrianDrab said:
Let's do the following now.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt

When you see Command Prompt on the list, right-click on it and select Run as administrator

When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

This time it got to 96% before failing with the message "Windows Resource Protection could not perform the requested operation" Here is the link for cbs.txt https://www.sendspace.com/file/wusoz7

BrianDrab · Oct 2, 2015

Looking better. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

JoeG · Oct 2, 2015

Completed the SFCFix.zip script here is the link to the .txt file https://www.sendspace.com/file/b45fqz

BrianDrab · Oct 2, 2015

Excellent. Let's try this again.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

JoeG · Oct 2, 2015

SFC completed 100% for the first time even though a message said there were errors it could not correct. Here is the link to the cbs file https://www.sendspace.com/file/l61t4a

BrianDrab · Oct 2, 2015

Awesome. Now that we got it to run I can see all the corrupted files that need replaced. Please do the following. The file that you will be downloading is currently uploading as it's fairly large. So if the link doesn't work immediately then try in 10 minutes.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

JoeG · Oct 2, 2015

Ran the .zip here is the link for the txt file https://www.sendspace.com/file/os4t3h

[SOLVED] Windows 7 64-bit can't update nor run SFC

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