Vista KB3046017 and Error code 80070057

popper · Sep 27, 2015

Hi all, We have a Dell Inspiron laptop (running Vista) that will not install Windows Update KB3046017 (returns with error code: 80070057) and until this issue is resolved Windows Update remains on the taskbar and is constantly writing to the CBS log and using most all resources. This device is configured to have updates installed automatically. We noticed that when this condition surfaced Microsoft installed "Microsoft Office Powerpoint Viewer 2007". The device has Office 2007 installed, but only the Microsoft Word component. This update would not uninstall through the normal add/remove program procedure, but we successfully found and removed it in the Dell MediaDirect folder. This did not resolve this issue with KB3046017. I then ran sfc /scannow and the results, copied from the CBS log file indicate a problem that seems irrelevant: Cannot repair member file [1:24{12}]"settings.ini of Microsoft-Windows-Sidebar, etc. The sidebar has always been disabled and again, I think it may be a separate issue. Anyhow back to the Update issue. We think that the update may be intended for an Office product we do not have installed, but because this update is listed as critical we would like any feedback before we simply hide it. SFCFix.txt Microsoft Windows Vista Service Pack 2 - x86 Not using a script file. AutoAnalysis: SUMMARY: No corruptions were detected. AutoAnalysis:: directive completed successfully. Successfully processed all directives. SFCFix version 2.4.5.0 by niemiro has completed. Currently storing 0 datablocks. Also, We did run SURT and it returned no errors. Thanks

BrianDrab · Sep 29, 2015

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

LiquidTension · Sep 30, 2015

Hello popper,

Please do the following:

SFC /Scannow

Press the Windows Key

+ r on your keyboard at the same time. Type Notepad and click OK.
Copy the three bold lines below and paste into the Notepad document:

sfc /scannow
timeout /t 120 /nobreak
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
del %0
Click Format. Ensure Wordwrap is unchecked.
Click File, Save As and name the file sfcscannow.bat.
Select All Files as the Save as type. Save the file to your Desktop.
Locate sfcscannow.bat

on your Desktop. Right-click the file and click

Run as administrator.
Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.
Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.

popper · Oct 1, 2015

Thanks for the response.

I'll get back to this thread over the weekend, hopefully, and update it.

Again,
Thank You

LiquidTension · Oct 2, 2015

Okay, no problem. :dsmile:

popper · Oct 6, 2015

As requested I'm attaching the log.

If the sidebar issue can be resolved that's great, but I'm more concerned about the KB3046017 update and if it's actually for this device.

Thanks again

LiquidTension · Oct 7, 2015

Hello,

The Sidebar-related entry in CBS.log is not an issue, and does not require attention.

Please do the following:

System Update Readiness Tool (SURT) Scan

Download and run the latest version of SURT.
Click Yes when prompted to install. Installation can take ~15 minutes. Please do not cancel.
Upon completion (when Installation Complete appears), copy the contents of the new SURT log found atC:\Windows\Logs\CBS\CheckSUR.log and paste in your next reply.
Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.

popper · Oct 7, 2015

Thanks Tension

LiquidTension · Oct 8, 2015

Please download the installer for KB3046017 and save the file to your Desktop. Run the installer and follow the prompts. If installation fails, please provide the following files in your next reply:

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

Thank you.

popper · Oct 9, 2015

A manual attempt fails as well. I wasn't aware WU kept a log, thanks!

Code:

https://www.dropbox.com/s/2qna8ty632v9ka7/WindowsUpdate.log?dl=0

Code:

https://www.dropbox.com/s/b8bqp9t8877cu9g/CBS2.log?dl=0

popper · Oct 9, 2015

I want to add info that may or may not be of any use. Prior to Sept 20th we had run WU with KB3046017 being the only update available for install. After the failed install the graphics in the WU box changed to red (I guess to indicate a dangerous status). On Sept 20th I ran CHKDSK and after a reboot I ran WU and (IIRC) the update did install and the graphics were green. Since I do not use this device I was unaware the update reappeared on the WU list. I hadn't checked installed updates for confirmation I just assumed it installed correctly.

Thanks again.

popper · Oct 10, 2015

This evening WU had 2 important updates available. The KB3046017 and a Creative webcam update.
The Creative update install was successful. TheKB3046017 failed again.
I also noticed that KB3046017 was installed on 2 other devices here. One running Win7 the other Win8.1 both had installation date of 8/12.
I opened event viewer on the Vista pc and found several errors (on 8/12) concerning the KB3046017 install and a warning that read:

Windows Servicing identified that package KB3046017 (Security Update) is not applicable for this system. Event ID 4374

This message is identical to the message I get when I attempt to install an update that is already installed so it may not be of any help.

LiquidTension · Oct 10, 2015

Hi popper,

Thank you for the information and logs. Please do the following:

Windows Repair All-in-One

Please download Windows Repair AIO Portable and save the file to your Desktop.
Temporarily disable your anti-virus software. For instructions, please refer to the following link.
Right-click the file and click Extract All.... Click Extract.
A folder (tweaking.com_windows_repair_aio) will be created on your Desktop. You will find a folder (Tweaking.com - Windows Repair) inside. Open this folder.
Note: Ensure you close any open programmes.
Double-click Repair_Windows.exe to run the programme.
Click Reboot to Safe Mode at the bottom of the screen, followed by Yes.
In Safe Mode, reopen the programme. Click the Repairs tab, followed by Open Repairs.
A backup of your registry will be made.
Click Unselect All. Place a checkmark next to the following items:
.
- 14 - Remove Temp Files
- 17 - Repair Windows Updates
Click Start Repairs.
Note: Do NOT use your computer whilst the programme is running.
Upon completion, reboot your computer.

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Vista KB3046017 and Error code 80070057

popper

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BrianDrab

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LiquidTension

Windows Update Analyst, Security Analyst

popper

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LiquidTension

Windows Update Analyst, Security Analyst

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LiquidTension

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popper

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Attachments

LiquidTension

Windows Update Analyst, Security Analyst

popper

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popper

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LiquidTension

Windows Update Analyst, Security Analyst