Repeated Windows update failures

darren1090 · Sep 21, 2015

Hi,
Hopefully someone can help me with repeated failures regarding Windows updates on a Windows 7 32-bit PC. All seemed to be working okay with the odd random error until about 2 weeks ago when nearly all Windows update operations started failing. Looking back at the history, the same updates (KB3003743, KB2984972 and KB2937610) have failed daily since then.

Here is the output from SFCFix:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-21 15:56:55.960
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.

AutoAnalysis::
WARNING: Manifest damage on component "x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18526_none_e8d560f70f161143". See CBS logfile for more details.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 6
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 38
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-09-21 16:04:18.330
----------------------EOF-----------------------

Here is the output from CheckSUR:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-09-21 15:19
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_30_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_30_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_31_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_31_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_34_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_34_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_57_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_57_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_58_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_58_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_59_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_59_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_60_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_60_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2982378_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2982378_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22736_en-us_5c82f683d14aa0fa.manifest x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22736_en-us_5c82f683d14aa0fa
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22736_none_c635840018fe3efe.manifest x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22736_none_c635840018fe3efe
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22736_none_e9542fbc283bca25.manifest x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22736_none_e9542fbc283bca25
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22736_none_605ba822690a48d0.manifest x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22736_none_605ba822690a48d0
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22736_none_7f303f63d9f8fd45.manifest x86_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22736_none_7f303f63d9f8fd45
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22736_none_3d4a9da7f4234df6.manifest x86_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22736_none_3d4a9da7f4234df6
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22736_en-us_892526e20e099154.manifest x86_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22736_en-us_892526e20e099154
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22736_none_a8c7dd52d4397263.manifest x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22736_none_a8c7dd52d4397263
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22736_none_c9bfccdeefdbaee9.manifest x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22736_none_c9bfccdeefdbaee9
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18526_none_e8d560f70f161143.manifest x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18526_none_e8d560f70f161143
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18526_none_a8490e8dbb13b981.manifest x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18526_none_a8490e8dbb13b981
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22736_none_24939d9eccb110ee.manifest x86_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22736_none_24939d9eccb110ee
Summary:
Seconds executed: 1281
Found 38 errors
CSI Manifest All Zeros Total count: 12
CBS MUM Corrupt Total count: 13
CBS Catalog Corrupt Total count: 13
Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22736_en-us_5c82f683d14aa0fa.manifest
winsxs\manifests\x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22736_none_c635840018fe3efe.manifest
winsxs\manifests\x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22736_none_e9542fbc283bca25.manifest
winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22736_none_605ba822690a48d0.manifest
winsxs\manifests\x86_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22736_none_7f303f63d9f8fd45.manifest
winsxs\manifests\x86_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22736_none_3d4a9da7f4234df6.manifest
winsxs\manifests\x86_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22736_en-us_892526e20e099154.manifest
winsxs\manifests\x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22736_none_a8c7dd52d4397263.manifest
winsxs\manifests\x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22736_none_c9bfccdeefdbaee9.manifest
winsxs\manifests\x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18526_none_e8d560f70f161143.manifest
winsxs\manifests\x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18526_none_a8490e8dbb13b981.manifest
winsxs\manifests\x86_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22736_none_24939d9eccb110ee.manifest
servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_2_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_2_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_30_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_30_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_31_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_31_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_34_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_34_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_57_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_57_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_58_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_58_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_59_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_59_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_60_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_60_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum
servicing\packages\Package_for_KB2982378_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_for_KB2982378_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_2_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_2_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_30_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_30_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_31_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_31_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_34_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_34_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_57_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_57_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_58_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_58_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_59_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_59_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_60_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_60_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat
servicing\packages\Package_for_KB2982378_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_for_KB2982378_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat

The CBS zip file isn't attached as it is 26MB and your uploader only allows zip files of up to 7.15MB!

Any advice?
Thanks
Darren

darren1090 · Sep 21, 2015

Just as a correction to the above, those three Windows updates have been failing for a lot longer than 2 weeks, it's just that some others had succeeded and I needed to scroll down further to see the history.

I am now going to try and upload the CBS folder as per the further instructions I just found.

LogBot · Sep 21, 2015

Logfile submission from darren1090

Logfile submission from darren1090.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-09/6588.zip

Aura · Sep 21, 2015

Hi darren :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

View attachment Packs.zip

darren1090 · Sep 21, 2015

Hi,

Thank your for your prompt assistance. Here is the new log file, which looks promising. Does this mean all is well?

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-09-21 17:56
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_1_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_2_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_2_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_30_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_30_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_30_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_31_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_31_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_31_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_34_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_34_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_34_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_57_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_57_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_57_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_58_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_58_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_58_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_59_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_59_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_59_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_60_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_60_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_60_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2937610_SP1~31bf3856ad364e35~x86~~6.1.1.3.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2982378_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2982378_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2982378_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2982378~31bf3856ad364e35~x86~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22736_en-us_5c82f683d14aa0fa.manifest x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22736_en-us_5c82f683d14aa0fa
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22736_en-us_5c82f683d14aa0fa.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22736_none_c635840018fe3efe.manifest x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22736_none_c635840018fe3efe
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22736_none_c635840018fe3efe.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22736_none_e9542fbc283bca25.manifest x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22736_none_e9542fbc283bca25
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22736_none_e9542fbc283bca25.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22736_none_605ba822690a48d0.manifest x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22736_none_605ba822690a48d0
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22736_none_605ba822690a48d0.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22736_none_7f303f63d9f8fd45.manifest x86_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22736_none_7f303f63d9f8fd45
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22736_none_7f303f63d9f8fd45.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22736_none_3d4a9da7f4234df6.manifest x86_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22736_none_3d4a9da7f4234df6
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22736_none_3d4a9da7f4234df6.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22736_en-us_892526e20e099154.manifest x86_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22736_en-us_892526e20e099154
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22736_en-us_892526e20e099154.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22736_none_a8c7dd52d4397263.manifest x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22736_none_a8c7dd52d4397263
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22736_none_a8c7dd52d4397263.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22736_none_c9bfccdeefdbaee9.manifest x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22736_none_c9bfccdeefdbaee9
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22736_none_c9bfccdeefdbaee9.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18526_none_e8d560f70f161143.manifest x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18526_none_e8d560f70f161143
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18526_none_e8d560f70f161143.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18526_none_a8490e8dbb13b981.manifest x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18526_none_a8490e8dbb13b981
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18526_none_a8490e8dbb13b981.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22736_none_24939d9eccb110ee.manifest x86_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22736_none_24939d9eccb110ee
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22736_none_24939d9eccb110ee.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
Summary:
Seconds executed: 837
Found 25 errors
Fixed 25 errors
CSI Manifest All Zeros Total count: 12
Fixed: CSI Manifest All Zeros. Total count: 12
CBS MUM Corrupt Total count: 13
Fixed: CBS MUM Corrupt. Total count: 13
Fixed: CBS Paired File. Total count: 13

Regards
Darren

Aura · Sep 21, 2015

Good, the SURT fix worked :) Let's see if SFC have anything to report.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

darren1090 · Sep 21, 2015

Hi,

Thanks again for your help. I ran the instructions above, and the cbs.txt file is here (I zipped it up otherwise it would have taken several hours to upload):
https://www.dropbox.com/s/frjoc35sm9z7nua/cbs.zip?dl=0

Meanwhile, I ran another Windows update for some optional updates, and of the 10, 7 succeeded and 3 failed. So there is obviously still some problem in the system. I've just run SFCFix.exe again (after the generation of the cbs.log in your instructions above) and the output of this is now as follows:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-21 19:59:49.173
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.

AutoAnalysis::
WARNING: Manifest damage on component "x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18526_none_e8d560f70f161143". See CBS logfile for more details.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 6
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 25
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-09-21 20:04:30.684
----------------------EOF-----------------------

Aura · Sep 21, 2015

Try to install your Windows Update again. When they fail, let me know what error code you're getting, and also upload the following files for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

darren1090 · Sep 21, 2015

Hi,

I just selected one of the erroring Windows updates, as they all failed with the same error code last time.
The error code that the one selected update failed with this time is the same, 80070490.

The CBS.log file has been zipped and is available here: https://www.dropbox.com/s/frjoc35sm9z7nua/cbs.zip?dl=0
The WindowsUpdate.log is available here: https://www.dropbox.com/s/vr6h699lv3e828c/WindowsUpdate.log?dl=0

Thanks very much!

Aura · Sep 21, 2015

It's reporting a missing package that we replaced already. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

darren1090 · Sep 21, 2015

This is what it says - it can't find any errors!

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-09-21 22:42
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 780
No errors detected

darren1090 · Sep 22, 2015

Hi, do you have any other suggestions?
Thanks
Darren

Aura · Sep 23, 2015

Follow the instructions below please.

SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the commands below one at the time (press Enter to send it);
- net stop wuauserv
- ren %SystemRoot%\SoftwareDistribution\Download DL.bak
- ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
- net start wuauserv

darren1090 · Sep 27, 2015

Hi,

Thanks for your continued assistance.
I'm afraid that didn't make any difference. I followed the instructions above, went into Windows Update where all the history had disappeared (because of the renaming of the folders). I clicked on the "Check now" button, after a long while it showed me the four optional Windows updates that are outstanding. I ran one of them, and just like before, it failed, with the same error.

The SURT reports no errors still, and SFCFix reports this:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-27 21:49:19.421
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.

AutoAnalysis::
WARNING: Manifest damage on component "x86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18526_none_e8d560f70f161143". See CBS logfile for more details.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 6
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-09-27 21:55:06.116
----------------------EOF-----------------------

Aura · Sep 27, 2015

Can you give me the KB numbers of the four updates that needs to be installed? Also, follow the instructions below as well please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

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