J juniorelson4 Member Joined Dec 26, 2014 Posts 15 Sep 19, 2015 #1 I tried these tools several times, rebooted, tried them in safe mode, rebooted, tried Windows Repair, rebooted... Using Windows 10 Pro on a Dell Notebook. I attached zip files with the logs and screenshots. Hope you can help me. Thanks! View attachment 16525 View attachment DISM.zip View attachment 16527 View attachment SFCFix.txt
I tried these tools several times, rebooted, tried them in safe mode, rebooted, tried Windows Repair, rebooted... Using Windows 10 Pro on a Dell Notebook. I attached zip files with the logs and screenshots. Hope you can help me. Thanks! View attachment 16525 View attachment DISM.zip View attachment 16527 View attachment SFCFix.txt
J juniorelson4 Member Joined Dec 26, 2014 Posts 15 Sep 19, 2015 #2 Ops. Forgot some info. Already edited the post.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 25, 2015 #4 Hi juniorelson4 :) My name is Aura and I'll be assisting you with your issue. There's only one payload file that cannot be replaced, and this is what is causing the issue. Code: (p) CSI Payload Corrupt amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml Repair failed: Missing replacement payload. I do not have access to Windows 10 while at work, but I will once I get home in around two hours, so I'll post the fix then.
Hi juniorelson4 :) My name is Aura and I'll be assisting you with your issue. There's only one payload file that cannot be replaced, and this is what is causing the issue. Code: (p) CSI Payload Corrupt amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml Repair failed: Missing replacement payload. I do not have access to Windows 10 while at work, but I will once I get home in around two hours, so I'll post the fix then.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 25, 2015 #6 Sorry for the delay, once again I need to write myself down a note when I push back something to when I get home, I forget easily SFCFix - Fix Time WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to download and execute a SFCFix fix, and provide the log. Download SFCFix and move the executable on your Desktop; Download the attached SFCFix.zip and move the archive to your Desktop; Note: Make sure that the file is named SFCFix.zip, do not rename it. Save any work you have open, and close every programs; Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it; SFCFix will launch, let it complete; Once done, a file will appear on your Desktop, called SFCFix.txt; Open the file, then copy and paste its content in your next reply; SFCFix.zip
Sorry for the delay, once again I need to write myself down a note when I push back something to when I get home, I forget easily SFCFix - Fix Time WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to download and execute a SFCFix fix, and provide the log. Download SFCFix and move the executable on your Desktop; Download the attached SFCFix.zip and move the archive to your Desktop; Note: Make sure that the file is named SFCFix.zip, do not rename it. Save any work you have open, and close every programs; Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it; SFCFix will launch, let it complete; Once done, a file will appear on your Desktop, called SFCFix.txt; Open the file, then copy and paste its content in your next reply; SFCFix.zip
J juniorelson4 Member Joined Dec 26, 2014 Posts 15 Sep 26, 2015 #7 Here it goes: SFCFix version 2.4.5.0 by niemiro. Start time: 2015-09-26 13:20:26.539 Microsoft Windows 8.1 - amd64 Using .zip script file at C:\Users\jr_-_000\Desktop\SFCFix.zip [0] PowerCopy:: Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml Successfully copied file C:\Users\jr_-_000\AppData\Local\niemiro\Archive\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml to C:\WINDOWS\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml. Successfully restored ownership for C:\WINDOWS\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml Successfully restored permissions on C:\WINDOWS\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml PowerCopy:: directive completed successfully. Successfully processed all directives. SFCFix version 2.4.5.0 by niemiro has completed. Currently storing 1 datablocks. Finish time: 2015-09-26 13:20:27.370 Script hash: GxjlBm5BHDaUEH1uaTGQYPzd0jHajnNEJX9WLyUwAks= ----------------------EOF-----------------------
Here it goes: SFCFix version 2.4.5.0 by niemiro. Start time: 2015-09-26 13:20:26.539 Microsoft Windows 8.1 - amd64 Using .zip script file at C:\Users\jr_-_000\Desktop\SFCFix.zip [0] PowerCopy:: Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml Successfully copied file C:\Users\jr_-_000\AppData\Local\niemiro\Archive\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml to C:\WINDOWS\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml. Successfully restored ownership for C:\WINDOWS\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml Successfully restored permissions on C:\WINDOWS\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml PowerCopy:: directive completed successfully. Successfully processed all directives. SFCFix version 2.4.5.0 by niemiro has completed. Currently storing 1 datablocks. Finish time: 2015-09-26 13:20:27.370 Script hash: GxjlBm5BHDaUEH1uaTGQYPzd0jHajnNEJX9WLyUwAks= ----------------------EOF-----------------------
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 26, 2015 #8 Alright, now we'll run SFC to see if the replacement is accepted. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
Alright, now we'll run SFC to see if the replacement is accepted. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
J juniorelson4 Member Joined Dec 26, 2014 Posts 15 Sep 26, 2015 #9 Ok: https://onedrive.live.com/redir?res...0438&authkey=!AKu08kUQ8xqSsn8&ithint=file,txt
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 26, 2015 #10 SFC returned a clean log :) You can run DISM again if you want, but it'll say the same thing. Was there anything else?
SFC returned a clean log :) You can run DISM again if you want, but it'll say the same thing. Was there anything else?
J juniorelson4 Member Joined Dec 26, 2014 Posts 15 Sep 26, 2015 #11 Nope, thanks for helping solving this. For curiosity, what usually causes issues such as this? Can I prevent it from occurring again? I have another notebook from Dell which is also giving pretty much the same errors with the tools. Can I post its logs here or in another thread?
Nope, thanks for helping solving this. For curiosity, what usually causes issues such as this? Can I prevent it from occurring again? I have another notebook from Dell which is also giving pretty much the same errors with the tools. Can I post its logs here or in another thread?
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 26, 2015 #12 You can post the logs in this thread if you want :) Bad updates install/uninstall, corruption caused by the hard drive or RAM going bad, using any types of "cleaners", etc. can cause these issues.
You can post the logs in this thread if you want :) Bad updates install/uninstall, corruption caused by the hard drive or RAM going bad, using any types of "cleaners", etc. can cause these issues.
J juniorelson4 Member Joined Dec 26, 2014 Posts 15 Sep 28, 2015 #13 Thanks! Here are the logs of the other Dell notebook:CBS.zip - https://onedrive.live.com/redir?res...ey=!AE30IdDtTbSTMp8&ithint=file,zipSFCFix.txt - https://onedrive.live.com/redir?res...hkey=!APiGge3NNDlHy3c&ithint=file,txtDISM.zip - https://onedrive.live.com/redir?res...0439&authkey=!AKVxQihmFU-bE_c&ithint=file,zip Attachments DISM.zip 4.3 KB · Views: 1
Thanks! Here are the logs of the other Dell notebook:CBS.zip - https://onedrive.live.com/redir?res...ey=!AE30IdDtTbSTMp8&ithint=file,zipSFCFix.txt - https://onedrive.live.com/redir?res...hkey=!APiGge3NNDlHy3c&ithint=file,txtDISM.zip - https://onedrive.live.com/redir?res...0439&authkey=!AKVxQihmFU-bE_c&ithint=file,zip
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 28, 2015 #14 I'm not able to download your files from OneDrive. Can you re-upload them please? Delete the current copies and re-upload them.
I'm not able to download your files from OneDrive. Can you re-upload them please? Delete the current copies and re-upload them.
J juniorelson4 Member Joined Dec 26, 2014 Posts 15 Oct 2, 2015 #15 I can't delete the current copies and upload the new ones, the process doesn't complete for some reason. I tried to upload them this time in Google Drive and Dropbox in one single zip file:---- https://www.dropbox.com/s/pl82fk7qq32drq0/files.zip?dl=0 --------------- https://drive.google.com/file/d/0B4tiewt2jSujeXN6UzlONU1fRkU/view?usp=sharing -----------
I can't delete the current copies and upload the new ones, the process doesn't complete for some reason. I tried to upload them this time in Google Drive and Dropbox in one single zip file:---- https://www.dropbox.com/s/pl82fk7qq32drq0/files.zip?dl=0 --------------- https://drive.google.com/file/d/0B4tiewt2jSujeXN6UzlONU1fRkU/view?usp=sharing -----------
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 2, 2015 #16 That worked :) SFC doesn't report anything wrong. However, I don't see any traces of a DISM scan, so can you run one? DISM - Fixing Component Store Corruption Follow the instructions below to run a DISM operation on your system. On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: DISM /Online /Cleanup-Image /RestoreHealth Let the scan run until the end (100%). Depending on your system, it can take some time; Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
That worked :) SFC doesn't report anything wrong. However, I don't see any traces of a DISM scan, so can you run one? DISM - Fixing Component Store Corruption Follow the instructions below to run a DISM operation on your system. On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: DISM /Online /Cleanup-Image /RestoreHealth Let the scan run until the end (100%). Depending on your system, it can take some time; Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
J juniorelson4 Member Joined Dec 26, 2014 Posts 15 Oct 3, 2015 #17 Here it goes: https://www.dropbox.com/s/snpwhpq3j04mzy2/Compressed .zip?dl=0
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 3, 2015 #18 There's one corrupt payload. We'll replace it. Code: (p) CSI Payload Corrupt amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png Repair failed: Missing replacement payload. Follow the instructions below please. SFCFix - Fix Time WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to download and execute a SFCFix fix, and provide the log. Download SFCFix and move the executable on your Desktop; Download the attached SFCFix.zip and move the archive to your Desktop; Note: Make sure that the file is named SFCFix.zip, do not rename it. Save any work you have open, and close every programs; Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it; SFCFix will launch, let it complete; Once done, a file will appear on your Desktop, called SFCFix.txt; Open the file, then copy and paste its content in your next reply; SFCFix.zip
There's one corrupt payload. We'll replace it. Code: (p) CSI Payload Corrupt amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png Repair failed: Missing replacement payload. Follow the instructions below please. SFCFix - Fix Time WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly. Follow the instructions below to download and execute a SFCFix fix, and provide the log. Download SFCFix and move the executable on your Desktop; Download the attached SFCFix.zip and move the archive to your Desktop; Note: Make sure that the file is named SFCFix.zip, do not rename it. Save any work you have open, and close every programs; Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it; SFCFix will launch, let it complete; Once done, a file will appear on your Desktop, called SFCFix.txt; Open the file, then copy and paste its content in your next reply; SFCFix.zip
J juniorelson4 Member Joined Dec 26, 2014 Posts 15 Oct 4, 2015 #19 SFCFix version 2.4.5.0 by niemiro. Start time: 2015-10-04 01:09:34.224 Microsoft Windows 8.1 - amd64 Using .zip script file at C:\Users\jr_-_000\Desktop\SFCFix.zip [0] PowerCopy:: Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png Successfully copied file C:\Users\jr_-_000\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png to C:\WINDOWS\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png. Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png PowerCopy:: directive completed successfully. Successfully processed all directives. SFCFix version 2.4.5.0 by niemiro has completed. Currently storing 1 datablocks. Finish time: 2015-10-04 01:09:37.420 Script hash: xoKa47SSRbau27JxPEBFKQXp/ckvW2KUzhghrgehR88= ----------------------EOF-----------------------
SFCFix version 2.4.5.0 by niemiro. Start time: 2015-10-04 01:09:34.224 Microsoft Windows 8.1 - amd64 Using .zip script file at C:\Users\jr_-_000\Desktop\SFCFix.zip [0] PowerCopy:: Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png Successfully copied file C:\Users\jr_-_000\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png to C:\WINDOWS\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png. Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png PowerCopy:: directive completed successfully. Successfully processed all directives. SFCFix version 2.4.5.0 by niemiro has completed. Currently storing 1 datablocks. Finish time: 2015-10-04 01:09:37.420 Script hash: xoKa47SSRbau27JxPEBFKQXp/ckvW2KUzhghrgehR88= ----------------------EOF-----------------------
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Oct 4, 2015 #20 Alright, let's run SFC again to apply the change. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
Alright, let's run SFC again to apply the change. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.