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  1. #1

    SFC can't repair, DISM doesn't work, SFCFix finds nothing

    I tried these tools several times, rebooted, tried them in safe mode, rebooted, tried Windows Repair, rebooted...

    Using Windows 10 Pro on a Dell Notebook.

    I attached zip files with the logs and screenshots. Hope you can help me. Thanks!

    Attachment 16525
    DISM.zip
    Attachment 16527
    SFCFix.txt


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  2. #2

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    Ops. Forgot some info. Already edited the post.

  3. #3

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    4 days now, why no answer?

  4. #4

    Join Date
    Mar 2015
    Posts
    8,074

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    Hi juniorelson4 :)

    My name is Aura and I'll be assisting you with your issue. There's only one payload file that cannot be replaced, and this is what is causing the issue.

    Code:
    (p)	CSI Payload Corrupt			amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml
    Repair failed: Missing replacement payload.
    I do not have access to Windows 10 while at work, but I will once I get home in around two hours, so I'll post the fix then.

  5. #5

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    Ok. I'll wait. :)

  6. #6

    Join Date
    Mar 2015
    Posts
    8,074

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    Sorry for the delay, once again I need to write myself down a note when I push back something to when I get home, I forget easily :P

    SFCFix - Fix Time

    WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

    Follow the instructions below to download and execute a SFCFix fix, and provide the log.
    • Download SFCFix and move the executable on your Desktop;
    • Download the attached SFCFix.zip and move the archive to your Desktop;
      Note: Make sure that the file is named SFCFix.zip, do not rename it.
    • Save any work you have open, and close every programs;
    • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    • SFCFix will launch, let it complete;
    • Once done, a file will appear on your Desktop, called SFCFix.txt;
    • Open the file, then copy and paste its content in your next reply;

    SFCFix.zip

  7. #7

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    Here it goes:

    SFCFix version 2.4.5.0 by niemiro.
    Start time: 2015-09-26 13:20:26.539
    Microsoft Windows 8.1 - amd64
    Using .zip script file at C:\Users\jr_-_000\Desktop\SFCFix.zip [0]








    PowerCopy::
    Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml


    Successfully copied file C:\Users\jr_-_000\AppData\Local\niemiro\Archive\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml to C:\WINDOWS\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml.


    Successfully restored ownership for C:\WINDOWS\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml
    Successfully restored permissions on C:\WINDOWS\winsxs\amd64_prnokcl2.inf_31bf3856ad364e35_10.0.10240.16384_none_9dac93bcbb146c6c\OKV4ClassSMP_0000.xml
    PowerCopy:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 2.4.5.0 by niemiro has completed.
    Currently storing 1 datablocks.
    Finish time: 2015-09-26 13:20:27.370
    Script hash: GxjlBm5BHDaUEH1uaTGQYPzd0jHajnNEJX9WLyUwAks=
    ----------------------EOF-----------------------

  8. #8

    Join Date
    Mar 2015
    Posts
    8,074

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    Alright, now we'll run SFC to see if the replacement is accepted.

    System File Checker (SFC)
    Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
    • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
    • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
    • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
    • Enter the command below and press on Enter;
      Code:
      sfc /scannow
      Note: There's a space between "sfc" and "/scannow";
    • Once the scan is complete, enter the command below and press on Enter
      Code:
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

    Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

  9. #9

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing


  10. #10

    Join Date
    Mar 2015
    Posts
    8,074

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    SFC returned a clean log :) You can run DISM again if you want, but it'll say the same thing. Was there anything else?

  11. #11

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    Nope, thanks for helping solving this. For curiosity, what usually causes issues such as this? Can I prevent it from occurring again?

    I have another notebook from Dell which is also giving pretty much the same errors with the tools. Can I post its logs here or in another thread?

  12. #12

    Join Date
    Mar 2015
    Posts
    8,074

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    You can post the logs in this thread if you want :) Bad updates install/uninstall, corruption caused by the hard drive or RAM going bad, using any types of "cleaners", etc. can cause these issues.

  13. #13

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing


  14. #14

    Join Date
    Mar 2015
    Posts
    8,074

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    I'm not able to download your files from OneDrive. Can you re-upload them please? Delete the current copies and re-upload them.

  15. #15

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    I can't delete the current copies and upload the new ones, the process doesn't complete for some reason. I tried to upload them this time in Google Drive and Dropbox in one single zip file:---- https://www.dropbox.com/s/pl82fk7qq3...files.zip?dl=0 --------------- https://drive.google.com/file/d/0B4t...ew?usp=sharing -----------

  16. #16

    Join Date
    Mar 2015
    Posts
    8,074

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    That worked :) SFC doesn't report anything wrong. However, I don't see any traces of a DISM scan, so can you run one?

    DISM - Fixing Component Store Corruption
    Follow the instructions below to run a DISM operation on your system.
    • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
    • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
    • Enter the command below and press on Enter;
      Code:
      DISM /Online /Cleanup-Image /RestoreHealth
    • Let the scan run until the end (100%). Depending on your system, it can take some time;
    • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
    • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

    Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

  17. #17

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing


  18. #18

    Join Date
    Mar 2015
    Posts
    8,074

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    There's one corrupt payload. We'll replace it.
    Code:
    (p)	CSI Payload Corrupt			amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png
    Repair failed: Missing replacement payload.
    Follow the instructions below please.

    SFCFix - Fix Time

    WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

    Follow the instructions below to download and execute a SFCFix fix, and provide the log.
    • Download SFCFix and move the executable on your Desktop;
    • Download the attached SFCFix.zip and move the archive to your Desktop;
      Note: Make sure that the file is named SFCFix.zip, do not rename it.
    • Save any work you have open, and close every programs;
    • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    • SFCFix will launch, let it complete;
    • Once done, a file will appear on your Desktop, called SFCFix.txt;
    • Open the file, then copy and paste its content in your next reply;

    SFCFix.zip

  19. #19

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    SFCFix version 2.4.5.0 by niemiro.
    Start time: 2015-10-04 01:09:34.224
    Microsoft Windows 8.1 - amd64
    Using .zip script file at C:\Users\jr_-_000\Desktop\SFCFix.zip [0]








    PowerCopy::
    Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png


    Successfully copied file C:\Users\jr_-_000\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png to C:\WINDOWS\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png.


    Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png
    Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-microsoftedge_31bf3856ad364e35_10.0.10240.16463_none_19395c168acbadb5\MicrosoftEdgeSquare44x44.scale-125_contrast-white.png
    PowerCopy:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 2.4.5.0 by niemiro has completed.
    Currently storing 1 datablocks.
    Finish time: 2015-10-04 01:09:37.420
    Script hash: xoKa47SSRbau27JxPEBFKQXp/ckvW2KUzhghrgehR88=
    ----------------------EOF-----------------------

  20. #20

    Join Date
    Mar 2015
    Posts
    8,074

    Re: SFC can't repair, DISM doesn't work, SFCFix finds nothing

    Alright, let's run SFC again to apply the change.

    System File Checker (SFC)
    Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
    • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
    • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
    • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
    • Enter the command below and press on Enter;
      Code:
      sfc /scannow
      Note: There's a space between "sfc" and "/scannow";
    • Once the scan is complete, enter the command below and press on Enter
      Code:
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

    Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

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