[SOLVED] Win 7 update error 80070663 when installing update KB2596787

dxc0chappie · Sep 17, 2015

Hi Experts,

Can anyone advise/help with a persistent problem preventing KB2596787 from installing? Logs attached (CBS to follow).

Thanks in advance.

-----------------------------------------------------------
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-17 12:14:08.602
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
WARNING: SURT execution needed due to manifest damage on component "amd64_ce04cba7a7e0e0a9e7af131a0166138e_b03f5f7f11d50a3a_6.1.7601.18523_none_8b14c35459e54735". See CBS logfile for more details.

CORRUPT: C:\Windows\winsxs\msil_system.servicemodel_b77a5c561934e089_6.1.7601.18532_none_7948dbe54746ce4e\System.ServiceModel.dll

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 5
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-09-17 12:22:57.067
----------------------EOF-----------------------

LogBot · Sep 17, 2015

Logfile submission from dxc0chappie

Logfile submission from dxc0chappie.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-09/6574.zip

Aura · Sep 17, 2015

Hi dxc0chappie :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

dxc0chappie · Sep 18, 2015

Hi Aura, thanks for assisting. File is here: https://onedrive.live.com/redir?resid=EDD2B4820F956BC0!1760&authkey=!ALb6L48d18QKn9w&ithint=file,txt

Aura · Sep 18, 2015

SFC reports only one file as corrupt, so we'll replace it.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

View attachment SFCFix.zip

dxc0chappie · Sep 22, 2015

Hi, I ran SFCFix with results below. Update still fails. Any ideas?

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-18 14:51:02.834
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Dermot\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\msil_system.servicemodel_b77a5c561934e089_6.1.7601.18532_none_7948dbe54746ce4e\System.ServiceModel.dll

Successfully copied file C:\Users\Dermot\AppData\Local\niemiro\Archive\winsxs\msil_system.servicemodel_b77a5c561934e089_6.1.7601.18532_none_7948dbe54746ce4e\System.ServiceModel.dll to C:\Windows\winsxs\msil_system.servicemodel_b77a5c561934e089_6.1.7601.18532_none_7948dbe54746ce4e\System.ServiceModel.dll.

Successfully restored ownership for C:\Windows\winsxs\msil_system.servicemodel_b77a5c561934e089_6.1.7601.18532_none_7948dbe54746ce4e\System.ServiceModel.dll
Successfully restored permissions on C:\Windows\winsxs\msil_system.servicemodel_b77a5c561934e089_6.1.7601.18532_none_7948dbe54746ce4e\System.ServiceModel.dll
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-09-18 14:51:03.941
Script hash: ou7x5b34AEurBn7cW8SU+qUDR/FC9MWxW2SgauK1iJU=
----------------------EOF-----------------------

Aura · Sep 22, 2015

When we replace a file using SFCFix, we need to run SFC to see if the replacement is accepted or not :)

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

dxc0chappie · Sep 22, 2015

Sorry, forgot to include CBS.txt - file is here: Microsoft services

Aura · Sep 22, 2015

Alright SFC returned a clean log. Let's make sure it's the same for SURT.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

dxc0chappie · Sep 22, 2015

Hi, CheckSUR.log here and below. Update still fails with this screenshot. Windows update log also here.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-09-22 14:19

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2427
No errors detected

Aura · Sep 22, 2015

Can you give me the KB number of the update you're trying to install?

Edit: Is it still the KB2596787?

dxc0chappie · Sep 22, 2015

Yes it's KB2596787.

Aura · Sep 22, 2015

I assume that you have Office 2007 installed then?

dxc0chappie · Sep 22, 2015

Yes correct.

Aura · Sep 22, 2015

Alright download the update from the link below.

https://www.microsoft.com/en-us/download/details.aspx?id=45823

Once done, try to install it. If it fails, upload the two files below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

dxc0chappie · Sep 23, 2015

Hi, kb2596787 update wouldn't install, error message is here.
I re-ran sfc /scannow and CBS.log is here.
WindowsUpdate.log is here.

Aura · Sep 23, 2015

It seems like this is a specific error to that update. Follow the solution below please (have your product key for Office 2007 ready just in case).

https://answers.microsoft.com/en-us...80070663/133d4b82-084a-48c9-a148-20dddbad53c1

Error code 80070663
What I did to remedy this situation with Windows Vista home basic:
Open Windows Explorer and navigate to c:/users/Allusers/Microsoft/Office/data
and rename the opa12.dat file to opa12old.dat
When I restarted Microsoft Office 2007 and attempted to open one of my saved files, it asked me to activate
Microsoft Office. I selected the activate online and shortly thereafter, the program was activate (thank you for activating this copy of Office).
I then attempted to run the 7 updates to Microsoft office I was having problems with and all 7 went through.

dxc0chappie · Sep 23, 2015

Nope. Still didn't work. I'll resort to uninstall/reinstall MS Office 2007. :-(

Aura · Sep 23, 2015

That was my next suggestion. Either reinstall it, or run a Repair on it.

dxc0chappie · Sep 23, 2015

An uninstall, disk clean and reinstall seems to have sorted it now. KB259787 install now succeeds (along with about 20 others) and system is up to date.
Thanks for the assistance.

[SOLVED] Win 7 update error 80070663 when installing update KB2596787

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