Cannot unistall Windows Xplorer 9 on Vista Service Pack 2

JerryA13 · Sep 2, 2015

I have a fujitsu Notebook N6420 with Vista (service Pack 2). I have tried multiple time to run a windows update to explorer 9 but it always fails. I thought I might uninstall Internet Explorer 9 and then reinstall, but control panel (programs and features shows nothing under programs and nothing under updates, or Windows features. I ran SFCFix and got the following results

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 2
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-09-02 14:39:12.395

Can anyone help get out of this mess.
Thanks in advance for your help.

BrianDrab · Sep 7, 2015

Hi and welcome to Sysnative. Sorry for the delay. If you are still in need of assistance, please do the following.

Step#1 - SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

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Cannot unistall Windows Xplorer 9 on Vista Service Pack 2

JerryA13

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BrianDrab

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