[SOLVED] Windows Update multiple fails. Cryptographic service components are not registered

MichelleMcFarlin · Sep 1, 2015

Hello people.

I'm having a problem updating Windows 7 Home Premium SP1. Ran Windows Update Diagnostic and gives 3 errors.

Windows Update error 0x80070057 (2015-09-01-T-05-34-31P) Not Fixed
Cryptographic service components are not registered. Not Fixed
Service registration is missing or corrupt. Not Fixed

I’ve ran sfc /scannow and have logs.
Also ran SFCFix and have 1.06GB zip file of logs. Which hopefully will be uploading via script.
Screenshot of failing updates below.

Can anyone help?
Many Thanks

LogBot · Sep 1, 2015

Logfile submission from michellemcfarlin

Logfile submission from michellemcfarlin.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-09/6514.zip

Aura · Sep 3, 2015

Hi MichelleMcFarlin :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

MichelleMcFarlin · Sep 4, 2015

Many thanks.
Log attached.
View attachment CheckSUR.log

Aura · Sep 4, 2015

Alright follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

MichelleMcFarlin · Sep 4, 2015

As requested
View attachment CheckSUR.log

Aura · Sep 4, 2015

Awesome :) Now, let's run a SFC scan and see if there's anything to address in it.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

MichelleMcFarlin · Sep 4, 2015

Here you go.

https://www.dropbox.com/s/5rna5x2h69xr6kq/cbs.txt?dl=0

Aura · Sep 4, 2015

Alright the SFC scan returned a clean CBS.log. By curiosity, if you run the Windows Update Diagnostic again, does it reports anything as "Not fixed"?

MichelleMcFarlin · Sep 4, 2015

Screenshot attached.

Aura · Sep 4, 2015

Alright. Try to install only one update. If it fails, upload the two files below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

MichelleMcFarlin · Sep 4, 2015

Link below.
https://www.dropbox.com/s/9l32wtoc668tj92/Archive.zip?dl=0

Aura · Sep 4, 2015

Follow the instructions below please.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
Right-click on it, and select Send to... and choose Compressed (zipped) folder;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

MichelleMcFarlin · Sep 4, 2015

Cannot copy COMPONENT hive as its in use after reboot.

Aura · Sep 4, 2015

Follow the instructions below please.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
REG UNLOAD HKEY_LOCAL_MACHINE\COMPONENTS
```

Once done, follow the instructions in my last post once more.

MichelleMcFarlin · Sep 4, 2015

Rebooted PC and updates looks to have successfully installed. Should I continue with copying COMPONENTS hive.

Aura · Sep 4, 2015

Every updates? If you go in the Windows Update panel, and click on Check for updates in the left-pane, is there any new updates that are found? If so, what's their KB number?

MichelleMcFarlin · Sep 4, 2015

Aura said:
Every updates? If you go in the Windows Update panel, and click on Check for updates in the left-pane, is there any new updates that are found? If so, what's their KB number?

Yes, after a few reboots Windows Update is showing no new updates.
Many thanks for the assistance.

Aura · Sep 4, 2015

No problem Michelle, you're welcome :)

[SOLVED] Windows Update multiple fails. Cryptographic service components are not registered

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