[SOLVED] Windows XP SP3 update error 8024000b

galbicka · Aug 27, 2015

I have 14 updates failing to install over and over. I have cleared the update folders and started from scratch a few times and the same updates download but fail to install. The last line in the update log follows:

{A4DE678A-4AD6-4D87-BB38-D27BF1F9869B} 2015-08-27 09:29:55:556-0400 1 186 101 {04D91216-85D8-41A9-A18F-64A1EC461969} 202 8024000b AutomaticUpdates Success Content Install User cancelled the installation.

The user is not canceling the install as reported though and the user does have full admin rights on this machine.

BrianDrab · Aug 30, 2015

Hi and welcome. We don't have many tools in Windows XP but we'll give it a shot. Do you happen to have a Windows XP with SP3 CD? Please start with the following.

Step#1 - Clear Application & System Event Logs
1. Click your Start button.
2. Right-Click on My Computer and select Manage.

3. Computer Management will open. Expand the Event Viewer and click on Application.
4. Right-click on Application and select Clear all Events.

5. When asked if you wish to save before clearing, please click No.
6. Repeat steps 3-5 for the System log.
7. Close the Computer Management window.

Step#2 - System File Checker
1. Click the Start button in the lower left of your computer and choose Run.
2. Type cmd.exe and click OK.
3. You should now have a black window open that you can type in to.
4. Type sfc /scannow and hit enter to start the scan. Please notice the space between sfc and /scannow.

You may be prompted for your CD. Use the XP SP3 CD if you are prompted.

Step#3 - Viewing Results of System File Checker

1. Click your Start button.
2. Right-Click on My Computer and select Manage.

3. Computer Management will open. Expand the Event Viewer and click on System.
4. Right-click on System and select Properties.
5. Click the Filter tab at the top.
6. In the Event source drop-down, select Windows File Protection.
7. Click OK.
8. The Events that are now listed are the results of the System File Check (SFC) that we did. The oldest one will tell you that it started and the newest one should say finished successfully. All the ones in between should tell you what was replaced or if any errors occurred. Let me know what if anything was replaced and if there were any errors. Thanks.

galbicka · Sep 11, 2015

Thanks for your help. I was on vacation but am back now and can work on this. I followed your directions and nothing was replaced and no errors were reported. The only entries in the system log were the start and successful completion.

BrianDrab · Sep 11, 2015

Are these updates preventing you from doing any work? The reason I ask is that Windows XP has reached end of life and no security updates are being pushed out for it anymore so it's very vulnerable as it is. My suggestion would be to simply disable the Automatic Updates service and not worry about these.

Let me know.

galbicka · Sep 11, 2015

I simply wanted to get it as current as possible. I figured this particular error would not be that hard to fix.

BrianDrab · Sep 11, 2015

No problem. We can still give it a try. I just wanted to give you the option. Please try the following first and let me know the results.

https://support.microsoft.com/en-us/kb/958040

galbicka · Sep 14, 2015

Thanks. Tried that but it did not help. The updates fail to install and the wau log still shows the same error and then reports the same 14 updates ready for install. A few subsequent entries say an administrator should log on to install these updates but this user does have admin rights. Perhaps the user rights have gotten corrupted?

BrianDrab · Sep 14, 2015

Can you provide me a list of the updates that are failing?

A few subsequent entries say an administrator should log on to install these updates but this user does have admin rights. Perhaps the user rights have gotten corrupted?

You can always try to create a new administrative user on the machine and sign in with that user and try the updates. It would actually be great to know if there was any difference. Thanks.

galbicka · Sep 15, 2015

Updates failing:
KB2936068
KB2909210
KB2878299
KB2901110
KB2901111
KB2898855
KB2930275
KB2929961
KB2825635
KB2964358
KB890830
KB2916036
KB2878303
KB2922229

galbicka · Sep 15, 2015

Tried a different existing domain admin user and it didn't help. Tried the existing local admin user and it didn't help.

galbicka · Sep 15, 2015

Tried leaving the domain then rejoining but that didn't help.

galbicka · Sep 15, 2015

Tried installing only one update out of the 14. Chose MS Software Removal Tool. It installed. Will work the list of updates one at a time to narrow it down and report back.

BrianDrab · Sep 15, 2015

Tried installing only one update out of the 14. Chose MS Software Removal Tool. It installed. Will work the list of updates one at a time to narrow it down and report back.

Sounds good.

galbicka · Sep 15, 2015

KB2936068 is the problem. Got the other 13 installed finally after figuring this out. Never saw one update bomb a whole group of others before. Live and learn.

BrianDrab · Sep 15, 2015

OK, I have several ideas we can try. Can you zip and provide the following log?

C:\Windows\KB2936068-IE8.log

galbicka · Sep 15, 2015

attached

BrianDrab · Sep 15, 2015

I can see where the expected path diverges from the norm from the log. This appears to mean that an existing file is unable to be archived prior to the install of the new package. We need to find out which file. It may be a permissions issue.

Code:

57.157: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
57.594: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7 
59.828: DeRegistering the Uninstall Program -> KB2936068-IE8, 2
59.828: KB2936068 Setup canceled.
59.828: Update.exe extended error code = 0xf00d

Please do the following.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Attempt to install the update just like you have in the past.
3. Stop Process Monitor as soon a the update fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

11908d1430506241-windows-updates-fail-repeatedly-stop-jpg

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as a fresh copy of C:\Windows\KB2936068-IE8.log

Note: If it's too large to attach to this forum (> ~7MB), please upload to a service such as SendSpace or Dropbox and simply provide the link.

galbicka · Sep 16, 2015

Logfile.zip link
https://www.dropbox.com/s/0g40kxootcp0kst/Logfile.zip?dl=0

galbicka · Sep 16, 2015

KB log attached

BrianDrab · Sep 16, 2015

Found the culprits.

Please do the following.

Fix Permissions
1. Click your Start button and choose Run.
2. Type cmd in the run box and click OK.
3. Copy/Paste the following into the command-prompt window and hit enter.
echo y| cacls "%CommonProgramFiles%\Microsoft Shared\VGX\vgx.dll" /P BUILTIN\Users:R "BUILTIN\Power Users:C" BUILTIN\Administrators:F "NT AUTHORITY\SYSTEM:F"

4. Now try the update again.

[SOLVED] Windows XP SP3 update error 8024000b

Member

Emeritus

Member

Emeritus

Member

Emeritus

Member

Emeritus

Member

Member

Member

Member

Emeritus

Member

Emeritus

Member

Attachments

Emeritus

Member

Member

Attachments

Emeritus