G galbicka Member Joined Aug 20, 2015 Posts 23 Aug 27, 2015 #1 I have 14 updates failing to install over and over. I have cleared the update folders and started from scratch a few times and the same updates download but fail to install. The last line in the update log follows: {A4DE678A-4AD6-4D87-BB38-D27BF1F9869B} 2015-08-27 09:29:55:556-0400 1 186 101 {04D91216-85D8-41A9-A18F-64A1EC461969} 202 8024000b AutomaticUpdates Success Content Install User cancelled the installation. The user is not canceling the install as reported though and the user does have full admin rights on this machine.
I have 14 updates failing to install over and over. I have cleared the update folders and started from scratch a few times and the same updates download but fail to install. The last line in the update log follows: {A4DE678A-4AD6-4D87-BB38-D27BF1F9869B} 2015-08-27 09:29:55:556-0400 1 186 101 {04D91216-85D8-41A9-A18F-64A1EC461969} 202 8024000b AutomaticUpdates Success Content Install User cancelled the installation. The user is not canceling the install as reported though and the user does have full admin rights on this machine.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Aug 30, 2015 #2 Hi and welcome. We don't have many tools in Windows XP but we'll give it a shot. Do you happen to have a Windows XP with SP3 CD? Please start with the following. Step#1 - Clear Application & System Event Logs 1. Click your Start button. 2. Right-Click on My Computer and select Manage. 3. Computer Management will open. Expand the Event Viewer and click on Application. 4. Right-click on Application and select Clear all Events. 5. When asked if you wish to save before clearing, please click No. 6. Repeat steps 3-5 for the System log. 7. Close the Computer Management window. Step#2 - System File Checker 1. Click the Start button in the lower left of your computer and choose Run. 2. Type cmd.exe and click OK. 3. You should now have a black window open that you can type in to. 4. Type sfc /scannow and hit enter to start the scan. Please notice the space between sfc and /scannow. You may be prompted for your CD. Use the XP SP3 CD if you are prompted. Step#3 - Viewing Results of System File Checker 1. Click your Start button. 2. Right-Click on My Computer and select Manage. 3. Computer Management will open. Expand the Event Viewer and click on System. 4. Right-click on System and select Properties. 5. Click the Filter tab at the top. 6. In the Event source drop-down, select Windows File Protection. 7. Click OK. 8. The Events that are now listed are the results of the System File Check (SFC) that we did. The oldest one will tell you that it started and the newest one should say finished successfully. All the ones in between should tell you what was replaced or if any errors occurred. Let me know what if anything was replaced and if there were any errors. Thanks.
Hi and welcome. We don't have many tools in Windows XP but we'll give it a shot. Do you happen to have a Windows XP with SP3 CD? Please start with the following. Step#1 - Clear Application & System Event Logs 1. Click your Start button. 2. Right-Click on My Computer and select Manage. 3. Computer Management will open. Expand the Event Viewer and click on Application. 4. Right-click on Application and select Clear all Events. 5. When asked if you wish to save before clearing, please click No. 6. Repeat steps 3-5 for the System log. 7. Close the Computer Management window. Step#2 - System File Checker 1. Click the Start button in the lower left of your computer and choose Run. 2. Type cmd.exe and click OK. 3. You should now have a black window open that you can type in to. 4. Type sfc /scannow and hit enter to start the scan. Please notice the space between sfc and /scannow. You may be prompted for your CD. Use the XP SP3 CD if you are prompted. Step#3 - Viewing Results of System File Checker 1. Click your Start button. 2. Right-Click on My Computer and select Manage. 3. Computer Management will open. Expand the Event Viewer and click on System. 4. Right-click on System and select Properties. 5. Click the Filter tab at the top. 6. In the Event source drop-down, select Windows File Protection. 7. Click OK. 8. The Events that are now listed are the results of the System File Check (SFC) that we did. The oldest one will tell you that it started and the newest one should say finished successfully. All the ones in between should tell you what was replaced or if any errors occurred. Let me know what if anything was replaced and if there were any errors. Thanks.
G galbicka Member Joined Aug 20, 2015 Posts 23 Sep 11, 2015 #3 Thanks for your help. I was on vacation but am back now and can work on this. I followed your directions and nothing was replaced and no errors were reported. The only entries in the system log were the start and successful completion.
Thanks for your help. I was on vacation but am back now and can work on this. I followed your directions and nothing was replaced and no errors were reported. The only entries in the system log were the start and successful completion.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Sep 11, 2015 #4 Are these updates preventing you from doing any work? The reason I ask is that Windows XP has reached end of life and no security updates are being pushed out for it anymore so it's very vulnerable as it is. My suggestion would be to simply disable the Automatic Updates service and not worry about these. Let me know.
Are these updates preventing you from doing any work? The reason I ask is that Windows XP has reached end of life and no security updates are being pushed out for it anymore so it's very vulnerable as it is. My suggestion would be to simply disable the Automatic Updates service and not worry about these. Let me know.
G galbicka Member Joined Aug 20, 2015 Posts 23 Sep 11, 2015 #5 I simply wanted to get it as current as possible. I figured this particular error would not be that hard to fix.
I simply wanted to get it as current as possible. I figured this particular error would not be that hard to fix.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Sep 11, 2015 #6 No problem. We can still give it a try. I just wanted to give you the option. Please try the following first and let me know the results. https://support.microsoft.com/en-us/kb/958040
No problem. We can still give it a try. I just wanted to give you the option. Please try the following first and let me know the results. https://support.microsoft.com/en-us/kb/958040
G galbicka Member Joined Aug 20, 2015 Posts 23 Sep 14, 2015 #7 Thanks. Tried that but it did not help. The updates fail to install and the wau log still shows the same error and then reports the same 14 updates ready for install. A few subsequent entries say an administrator should log on to install these updates but this user does have admin rights. Perhaps the user rights have gotten corrupted?
Thanks. Tried that but it did not help. The updates fail to install and the wau log still shows the same error and then reports the same 14 updates ready for install. A few subsequent entries say an administrator should log on to install these updates but this user does have admin rights. Perhaps the user rights have gotten corrupted?
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Sep 14, 2015 #8 Can you provide me a list of the updates that are failing? A few subsequent entries say an administrator should log on to install these updates but this user does have admin rights. Perhaps the user rights have gotten corrupted? Click to expand... You can always try to create a new administrative user on the machine and sign in with that user and try the updates. It would actually be great to know if there was any difference. Thanks.
Can you provide me a list of the updates that are failing? A few subsequent entries say an administrator should log on to install these updates but this user does have admin rights. Perhaps the user rights have gotten corrupted? Click to expand... You can always try to create a new administrative user on the machine and sign in with that user and try the updates. It would actually be great to know if there was any difference. Thanks.
G galbicka Member Joined Aug 20, 2015 Posts 23 Sep 15, 2015 #9 Updates failing: KB2936068 KB2909210 KB2878299 KB2901110 KB2901111 KB2898855 KB2930275 KB2929961 KB2825635 KB2964358 KB890830 KB2916036 KB2878303 KB2922229
Updates failing: KB2936068 KB2909210 KB2878299 KB2901110 KB2901111 KB2898855 KB2930275 KB2929961 KB2825635 KB2964358 KB890830 KB2916036 KB2878303 KB2922229
G galbicka Member Joined Aug 20, 2015 Posts 23 Sep 15, 2015 #10 Tried a different existing domain admin user and it didn't help. Tried the existing local admin user and it didn't help.
Tried a different existing domain admin user and it didn't help. Tried the existing local admin user and it didn't help.
G galbicka Member Joined Aug 20, 2015 Posts 23 Sep 15, 2015 #11 Tried leaving the domain then rejoining but that didn't help.
G galbicka Member Joined Aug 20, 2015 Posts 23 Sep 15, 2015 #12 Tried installing only one update out of the 14. Chose MS Software Removal Tool. It installed. Will work the list of updates one at a time to narrow it down and report back.
Tried installing only one update out of the 14. Chose MS Software Removal Tool. It installed. Will work the list of updates one at a time to narrow it down and report back.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Sep 15, 2015 #13 Tried installing only one update out of the 14. Chose MS Software Removal Tool. It installed. Will work the list of updates one at a time to narrow it down and report back. Click to expand... Sounds good.
Tried installing only one update out of the 14. Chose MS Software Removal Tool. It installed. Will work the list of updates one at a time to narrow it down and report back. Click to expand... Sounds good.
G galbicka Member Joined Aug 20, 2015 Posts 23 Sep 15, 2015 #14 KB2936068 is the problem. Got the other 13 installed finally after figuring this out. Never saw one update bomb a whole group of others before. Live and learn.
KB2936068 is the problem. Got the other 13 installed finally after figuring this out. Never saw one update bomb a whole group of others before. Live and learn.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Sep 15, 2015 #15 OK, I have several ideas we can try. Can you zip and provide the following log? C:\Windows\KB2936068-IE8.log
OK, I have several ideas we can try. Can you zip and provide the following log? C:\Windows\KB2936068-IE8.log
G galbicka Member Joined Aug 20, 2015 Posts 23 Sep 15, 2015 #16 attached Attachments KB2936068-IE8.zip 10 KB · Views: 5
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Sep 15, 2015 #17 I can see where the expected path diverges from the norm from the log. This appears to mean that an existing file is unable to be archived prior to the install of the new package. We need to find out which file. It may be a permissions issue. Code: 57.157: ArchiveFileForUninstall:ArchiveSingleFile Cancelled 57.594: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7 59.828: DeRegistering the Uninstall Program -> KB2936068-IE8, 2 59.828: KB2936068 Setup canceled. 59.828: Update.exe extended error code = 0xf00d Please do the following. Step#1 - Capture Process Monitor Trace 1. Download and run Process Monitor. Leave this running while you perform the next steps. 2. Attempt to install the update just like you have in the past. 3. Stop Process Monitor as soon a the update fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below. 4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine. 5. Zip up and attach the LogFile.PML file as well as a fresh copy of C:\Windows\KB2936068-IE8.log Note: If it's too large to attach to this forum (> ~7MB), please upload to a service such as SendSpace or Dropbox and simply provide the link.
I can see where the expected path diverges from the norm from the log. This appears to mean that an existing file is unable to be archived prior to the install of the new package. We need to find out which file. It may be a permissions issue. Code: 57.157: ArchiveFileForUninstall:ArchiveSingleFile Cancelled 57.594: DoInstallation:UpdSpCommitFileQueue for FileQueue Failed: 0x4c7 59.828: DeRegistering the Uninstall Program -> KB2936068-IE8, 2 59.828: KB2936068 Setup canceled. 59.828: Update.exe extended error code = 0xf00d Please do the following. Step#1 - Capture Process Monitor Trace 1. Download and run Process Monitor. Leave this running while you perform the next steps. 2. Attempt to install the update just like you have in the past. 3. Stop Process Monitor as soon a the update fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below. 4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine. 5. Zip up and attach the LogFile.PML file as well as a fresh copy of C:\Windows\KB2936068-IE8.log Note: If it's too large to attach to this forum (> ~7MB), please upload to a service such as SendSpace or Dropbox and simply provide the link.
G galbicka Member Joined Aug 20, 2015 Posts 23 Sep 16, 2015 #18 Logfile.zip link https://www.dropbox.com/s/0g40kxootcp0kst/Logfile.zip?dl=0
G galbicka Member Joined Aug 20, 2015 Posts 23 Sep 16, 2015 #19 KB log attached Attachments KB2936068-IE8.zip 10.3 KB · Views: 1
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Sep 16, 2015 #20 Found the culprits. Please do the following. Fix Permissions 1. Click your Start button and choose Run. 2. Type cmd in the run box and click OK. 3. Copy/Paste the following into the command-prompt window and hit enter. echo y| cacls "%CommonProgramFiles%\Microsoft Shared\VGX\vgx.dll" /P BUILTIN\Users:R "BUILTIN\Power Users:C" BUILTIN\Administrators:F "NT AUTHORITY\SYSTEM:F" 4. Now try the update again.
Found the culprits. Please do the following. Fix Permissions 1. Click your Start button and choose Run. 2. Type cmd in the run box and click OK. 3. Copy/Paste the following into the command-prompt window and hit enter. echo y| cacls "%CommonProgramFiles%\Microsoft Shared\VGX\vgx.dll" /P BUILTIN\Users:R "BUILTIN\Power Users:C" BUILTIN\Administrators:F "NT AUTHORITY\SYSTEM:F" 4. Now try the update again.