[SOLVED] Windows 7 64-bit Service Pack1 KB976932 Installation Failure, Error Code: 800736B3

Greg60 · Aug 23, 2015

Hi,

Trying to install Windows 7 Service Pack 1 for x-64 bit systems and I am getting an installation failure with an error code 800736B3.

Thank you for any help offered!

SFCFIX results:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-23 12:31:57.610
Microsoft Windows 7 - amd64
Not using a script file.

AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7600.16385_none_3de8def0db722996\autochk.exe
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-i..on-vistacompat-data_31bf3856ad364e35_6.1.7600.16385_none_97f679f8e61134f3\SortVistaCompat.nls
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\poqexec.exe

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 3
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-08-23 12:34:37.666
----------------------EOF-----------------------

zcomputerwiz · Aug 25, 2015

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Greg60 · Aug 25, 2015

Here you go...

Code:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-25 13:44:10.236
Microsoft Windows 7  - amd64
Using .zip script file at C:\Users\Greg\Desktop\SFCFix.zip [0]
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\poqexec.exe
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-i..on-vistacompat-data_31bf3856ad364e35_6.1.7600.16385_none_97f679f8e61134f3\SortVistaCompat.nls
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7600.16385_none_3de8def0db722996
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\poqexec.exe to C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\poqexec.exe.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-i..on-vistacompat-data_31bf3856ad364e35_6.1.7600.16385_none_97f679f8e61134f3\SortVistaCompat.nls to C:\Windows\WinSxS\amd64_microsoft-windows-i..on-vistacompat-data_31bf3856ad364e35_6.1.7600.16385_none_97f679f8e61134f3\SortVistaCompat.nls.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7600.16385_none_3de8def0db722996\autochk.exe to C:\Windows\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7600.16385_none_3de8def0db722996\autochk.exe.
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\poqexec.exe
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049\poqexec.exe
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-i..on-vistacompat-data_31bf3856ad364e35_6.1.7600.16385_none_97f679f8e61134f3\SortVistaCompat.nls
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-i..on-vistacompat-data_31bf3856ad364e35_6.1.7600.16385_none_97f679f8e61134f3\SortVistaCompat.nls
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7600.16385_none_3de8def0db722996
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7600.16385_none_3de8def0db722996
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-08-25 13:44:11.921
Script hash: P+qdYm2VRfg4iRK3DMT6SoL9Y9702ff1T/EtnS/ONgM=
----------------------EOF-----------------------

zcomputerwiz · Aug 26, 2015

Looks good.

Try checking for updates and install any that are offered.

Greg60 · Aug 26, 2015

Same update failure again. Looks like seven updates were completed successfully after being loaded yesterday, but Service Pack 1 failed again.

zcomputerwiz · Aug 26, 2015

System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

Greg60 · Aug 26, 2015

Okay... ran the System Update Readiness Tool. CheckSUR and CheckSUR.Persist logs attached.

Thanks!

zcomputerwiz · Aug 26, 2015

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

Run the SURT again - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

Greg60 · Aug 26, 2015

View attachment CheckSUR.log

Code:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-26 15:07:09.769
Microsoft Windows 7  - amd64
Using .zip script file at C:\Users\Greg\Desktop\SFCFix.zip [0]
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\poqexec.exe
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\poqexec.exe
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\poqexec.exe to C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\poqexec.exe.
Successfully copied file C:\Users\Greg\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\poqexec.exe to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\poqexec.exe.
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\poqexec.exe
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\poqexec.exe
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\poqexec.exe
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\poqexec.exe
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2015-08-26 15:07:11.142
Script hash: DZ/EENJ3mvVZD91lA9al3fLCgTJND9gR1dCxJ4zSIMo=
----------------------EOF-----------------------

Greg60 · Aug 26, 2015

Noob question... I see "Microsoft 7 - amd64" listed in SFCFIX above, yet the laptop has an Intel I3 CPU. Would this have any bearing on the problem or is it something to be disregarded?

zcomputerwiz · Aug 27, 2015

AMD64 is the CPU architecture. It is listed this way for any 64-bit version of Windows, even if you have an Intel processor (excluding Itanium server processors, but they are rare) :)

Your log looks good. Check for and install updates again.

Greg60 · Aug 28, 2015

Another Win7 SP1 update fail. Lots of other updates though.

zcomputerwiz · Aug 31, 2015

I'd like to see the CBS log, this script should automate the collection and upload:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

[sfcfixdownload]Download SFCFix[/sfcfixdownload] (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u...ts/~Generic/Collect/CBS/SFCFixScript.txt?dl=1

LogBot · Aug 31, 2015

Logfile submission from Greg60

Logfile submission from Greg60.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-09/6508.zip

Greg60 · Aug 31, 2015

Here it is:

Code:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-31 17:17:31.439
Microsoft Windows 7  - amd64
Using .txt script file at C:\Users\Greg\Desktop\SFCFixScript.txt [0]
 

Collect:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2015-08-31 17:17:46.041
----------------------EOF-----------------------

zcomputerwiz · Sep 1, 2015

Let's take a look at the components hive.

Read More:

Code:

2015-08-30 17:31:54, Info                  CSI     = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral2015-08-30 17:31:54, Info                  CSI    0000023c StageAndLockComponents failed to fetch Microsoft-Windows-IMM32, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral


2015-08-30 17:31:54, Error                 CSI    0000023d@2015/8/31:00:31:54.958 (F) d:\win7sp1_gdr\base\wcp\componentstore\com\store.cpp(3814): Error HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) originated in function Windows::COM::CComponentStore::IStore2_StageAndLockComponents expression: (null)
[gle=0x80004005]
2015-08-30 17:31:57, Error                 CSI    0000023e (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #867858# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_EnumMissingComponents(Flags = 0, ppe = NULL, disp = 0)[gle=0x800736b3]
2015-08-30 17:31:57, Error                 CSI    0000023f (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #867857# from Windows::ServicingAPI::CCSITransaction_ICSITransaction::EnumMissingComponents(flags = 0, enum = NULL, disp= 0)
[gle=0x800736b3]
2015-08-30 17:31:57, Info                  CBS    Failed to get enumerator for missing components. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-08-30 17:31:57, Error                 CBS    Failed to complete component closure [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-08-30 17:31:57, Info                  CSI    00000240@2015/8/31:00:31:57.750 CSI Transaction @0x21746b0 destroyed
2015-08-30 17:31:57, Info                  CBS    Perf: Resolve chain complete.
2015-08-30 17:31:57, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-08-30 17:31:57, Error                 CBS    Failed to process Multi-phase execution. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-08-30 17:31:57, Info                  CBS    WER: Generating failure report for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, status: 0x800736b3, failure source: Resolve, start state: Absent, target state: Staged, client id: SP Coordinater Engine
2015-08-30 17:31:57, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-08-30 17:31:57, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2015-08-30 17:31:57, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2015-08-30 17:31:57, Info                  CBS    Reboot mark refs: 0
2015-08-30 17:31:57, Info                  CBS    SQM: Reporting package change for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Staged, limit: Staged, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: SP Coordinater Engine, initiated offline: False, execution sequence: 227, first merged sequence: 227
2015-08-30 17:31:58, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, session id: 101457923, sample type: Standard
2015-08-30 17:31:58, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2015-08-30 17:31:58, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, current: Absent, original: Absent, target: Staged, status: 0x800736b3, failure source: Resolve, failure details: "(null)", client id: SP Coordinater Engine, initiated offline: False, execution sequence: 227, first merged sequence: 227
2015-08-30 17:31:58, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-30 17:31:58, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-30 17:31:58, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-08-30 17:31:59, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, session id: 101457924, sample type: Standard
2015-08-30 17:31:59, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2015-08-30 17:31:59, Info                  CBS    Enabling LKG boot option
2015-08-30 17:31:59, Info                  CBS    Restored system sleep block state: 0x80000000
2015-08-30 17:31:59, Info                  CBS    SPI: Error callback - 0x800736b3
2015-08-30 17:31:59, Info                  CBS    Exec: Processing complete.  Session: 30466944_3886996469, Package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-08-30 17:31:59, Error                 CBS    Failed to perform operation.  [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-08-30 17:31:59, Info                  CBS    Session: 30466944_3886996469 finalized. Reboot required: no [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-08-30 17:31:59, Error                 CBS    SPI: (CSPICbsClient::Finalize:737)Failed to finalize session hr=0x800736b3
2015-08-30 17:31:59, Error                 CBS    SPI: (CSPICbsClient::ChangeState:519)Failed to finalize CBS session to install package hr=0x800736b3
2015-08-30 17:31:59, Error                 CBS    SPI: (CSPCInstallTask::Execute:1010)Failed to install package with identity Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 hr=0x800736b3
2015-08-30 17:31:59, Info                  CBS    SPI: Reporting Failed package event
2015-08-30 17:31:59, Error                 CBS    Cannot finalize a session that has been finalized. [HRESULT = 0x800f0842 - CBS_E_SESSION_FINALIZED]
2015-08-30 17:31:59, Info                  CBS    Session: 30466944_3886996469 finalized. Reboot required: no [HRESULT = 0x800f0842 - CBS_E_SESSION_FINALIZED]
2015-08-30 17:31:59, Error                 CBS    SPI: (CSPICbsClient::Finalize:737)Failed to finalize session hr=0x800f0842
2015-08-30 17:35:53, Info                  CBS    SPI: Deleting directory: C:\df85cd34a6989c12841c476f583c93de\677fb86ab58aa193568cffbb75ec44c3\c97bb2465a3278509cf8.  ret=0
2015-08-30 17:35:53, Error                 CBS    SPI: (CSPInstall::Install:1583)Failed executing Install task hr=0x800736b3
2015-08-30 17:35:53, Info                  CBS    SPI: Ending SP Installation
2015-08-30 17:35:53, Error                 CBS    SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x800736b3
2015-08-30 17:35:53, Error                 CBS    SPI: (wmain:1105)Failed to perform SP installation hr=0x800736b3
2015-08-30 17:35:53, Info                  CBS    SPI: Reporting Failed event
2015-08-30 17:45:53, Info                  CBS    Reboot mark refs incremented to: 1
2015-08-30 17:45:53, Info                  CBS    Scavenge: Starts
2015-08-30 17:45:53, Info                  CSI    00000241@2015/8/31:00:45:53.724 CSI Transaction @0x21744a0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [10]"TI6.0_0:0/"

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

[sfcfixdownload]Download SFCFix[/sfcfixdownload] (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u...eric/Collect/COMPONENTS/SFCFixScript.txt?dl=1

LogBot · Sep 1, 2015

Logfile submission from Greg60

Logfile submission from Greg60.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-09/6518.zip

Greg60 · Sep 1, 2015

Re: Logfile submission from Greg60

Code:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-01 17:02:11.809
Microsoft Windows 7  - amd64
Using .txt script file at C:\Users\Greg\Desktop\SFCFixScript.txt [0]
 

Collect:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2015-09-01 17:02:44.429
----------------------EOF-----------------------

zcomputerwiz · Sep 3, 2015

Please try this:

Download Windows 7 SP1 for 64-bit systems here: http://download.microsoft.com/downl...AB78-7FB0D4461357/windows6.1-KB976932-X64.exe
Run windows6.1-KB976932-X64.exe once it has finished downloading.

If the installation fails, zip up and attach the following files:
C:\Windows\Logs\CBS\CBS.log
C:\Windows\setuperr.log
C:\Windows\setupact.log
C:\Windows\inf\setupapi.app.log
C:\Windows\inf\setupapi.dev.log

If the zip is too large to attach here (8MB) upload it to a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.

Greg60 · Sep 3, 2015

Install failed with error code 800736B3. setuperr.log is empty.

View attachment setupact.log View attachment setupapi.dev.log View attachment setupapi.app.log View attachment CBS.zip

[SOLVED] Windows 7 64-bit Service Pack1 KB976932 Installation Failure, Error Code: 800736B3

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