[SOLVED] windows 7 64bit update failed code 80073712, KB3033889

miles5z · Aug 24, 2015

the windows 10 update failed after reboot. Error C1900101-20017. Btw, I uses a dual-boot OS, another OS is ubuntu, not sure if this would cause any issue?

Log files:
https://www.dropbox.com/sh/5odsm7dt3n5u7vf/AADF-7CS55mLJuHcgc77JqzHa?dl=0

Thanks

Aura · Aug 24, 2015

Honestly, this could be the issue. This error code is related to your BIOS settings (UEFI, Legacy/CMS, Secure Boot) and also your partitions. I wouldn't be surprised if Windows have an issue upgrading when there's another OS installed on the drive. Personally, I had a similar error on my desktop (the Recovery Environment partition couldn't be created), and I had to wipe my SSD, convert it to GPT and unplug my two hard drives to get it to install. It took me 3 evenings (because I tried to upgrade like 10 times using different methods and settings each time) to finally upgrade to Windows 10

Also, your GRUB might be removed by the upgrade so you would have to reinstall it.

miles5z · Aug 26, 2015

is it able to delete the ubuntu partition and restore the bootloader into windows only from within windows 7?

Aura · Aug 26, 2015

I know you can delete the Ubuntu partition from within Windows 7 (you just have to go in the Windows Disk Management console and delete the partition), and I'm sure it's the same for the bootloader too (since it should be another partition).

miles5z · Aug 26, 2015

Would master boot record be affected by doing so?

Aura · Aug 26, 2015

If you are using GRUB to load Windows, you won't be able to boot back. You would have to boot in the Recovery Environment from an installation media and run the bootrec /fixboot command to recreate the MBR.

miles5z · Sep 14, 2015

How do I merge the ubuntu partition that I have deleted and now showed up as "free space"?

Some website mentioned to select partition left-hand-side to the "free space" and select extend volume. However, for my case the 'extend volume' option is not available.

Aura · Sep 14, 2015

I think I know why, I'll need a screenshot of your Windows Disk Management window.

How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:

Press on the Win Key + R to open the Run box;
Enter SnippingTool and press on Enter;
The Snipping Tool will open, asking you to choose the area to take in the screenshot;
Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
Once done, release the left button to take the screenshot;
In the editing window, click on the File menu then Save As;
Save the screenshot in a folder that you can access easily;
Attach the screenshot in your next reply and post it;

miles5z · Sep 14, 2015

I managed to extend the volume now.

miles5z · Sep 14, 2015

I didn't delete the "free space" just now

miles5z · Sep 14, 2015

repeating the step of downloading windows 10 again...

Aura · Sep 14, 2015

Alright let me know how it goes :)

miles5z · Sep 14, 2015

windows 10 installed and looking great!! Thanks a lot!! :rofl12:

Aura · Sep 14, 2015

No problem miles, you're welcome! :)

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[SOLVED] windows 7 64bit update failed code 80073712, KB3033889

miles5z

Member

Aura

Sysnative Staff, Security Analyst

miles5z

Member

Aura

Sysnative Staff, Security Analyst

miles5z

Member

Aura

Sysnative Staff, Security Analyst

miles5z

Member

Aura

Sysnative Staff, Security Analyst

miles5z

Member

miles5z

Member

miles5z

Member

Aura

Sysnative Staff, Security Analyst

miles5z

Member

Aura

Sysnative Staff, Security Analyst