[SOLVED] Windows Update failures

LewAus · Aug 21, 2015

Cannot successfully install Windows Updates KB3071756 and KB3060716.
Have tried sfc scannow; have tried Fixit; have tried Windows Update Readiness tool.
Have tried manual install of them. Still no joy. Running Win7 Pro 64-bit.

checkSur.log showed lots of stuff like below:
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_118_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_118_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2.cat

While ferreting around in CBS.log found stuff like below:
\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy3\Windows\Servicing\Packages\Package_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2.mum [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]
2015-08-21 11:47:23, Info CBS Mark store corruption flag because of package: Package_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2. [HRESULT = 0x800f0900 - CBS_E_XML_PARSER_FAILURE]

Following your procedures here is result of sfcFix

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-21 23:34:09.130
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 55
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-21 23:37:20.310
----------------------EOF-----------------------

I have attempted to upload the CBS folder (zipped) but it has not been accepted (it may still be too large).
I can provide a link to it in my DropBox if that is acceptable.

Aura · Aug 21, 2015

Hi LewAus :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

LewAus · Aug 21, 2015

Downloaded and ran SURT as instructed'
log file attachedView attachment CheckSUR.log

Aura · Aug 22, 2015

Alright follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

LewAus · Aug 23, 2015

OK good to go - have attached the new checkSur.log here - View attachment CheckSUR.log
Hope it augurs well.

Aura · Aug 23, 2015

It seems like all the packages were replaced corrected :) Now let's see if SFC reports anything wrong before moving on.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

LewAus · Aug 23, 2015

So far so good. Ran sfc OK. The logfile is at https://dl.dropboxusercontent.com/u/10542634/cbs.txt
Large file size 295 Mb ...
thanks for being so quick in your responses

Aura · Aug 23, 2015

Sadly it seems that I cannot download this file. Can you right-click on cbs.txt on Dropbox.com, pick Share and copy/paste the URL it gives you here? :)

LewAus · Aug 23, 2015

The link I get is
https://dl.dropboxusercontent.com/u/10542634/cbs.txt
Not sure why it did not work before.

Aura · Aug 23, 2015

Now I'm getting a 404 link (page doesn't exist).

LewAus · Aug 23, 2015

Sorry - I did not mean to send that last message as I was checking that I had done all the dropbox stuff correctly but when testing that the link would work the cbs.txt file seemed to hang my firefox because it was trying to display the text file rather than allowing me to just download the file.
So I tried to delete it from dropbox and then put it back. (I had kept a copy of the file just in case).
Have done that and get the following link (for some reason the same as before)
https://dl.dropboxusercontent.com/u/10542634/cbs.txt
Hope that this now works.

Aura · Aug 23, 2015

I still only see it in a text format and I cannot read the bottom since it's all blacked out. Can you try uploading it somewhere else, like on Google Drive or OneDrive?

LewAus · Aug 23, 2015

I've tried to do it on Google Drive. Here is the link.
https://drive.google.com/file/d/0B8h1T8TzYl4xNjJjMUNWU204ZEk/view?usp=sharing
As I said the size is 285 MB which seems excessive.
Note: I checked the status of the current cbs.log and it is now some 545 MB .

Aura · Aug 23, 2015

It's normal for a CBS.log to be big. I've seen one that was 4GB of size. Once it gets to a certain size, Windows will automatically archive it and a new one will be created. Well this being said, SFC returned a clean CBS.log. Now can you try to install the updates again? If they fail, upload the following files for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

LewAus · Aug 24, 2015

I note that having shut down last night rebooting this morning allowed the update KB3060716 to install successfully.

Today's result is as follows

Succeeded: 8 updates
Failed: 1 update

Error
Code 8024200D

Failed update was KB3071756

Link to 1GB cbs.log
https://drive.google.com/file/d/0B8h1T8TzYl4xWEE2ZF84S3ZJX0k/view?usp=sharing

Link to Windowsupdate.log
https://drive.google.com/file/d/0B8h1T8TzYl4xTlpST2lhbWtlTE0/view?usp=sharing

Aura · Aug 24, 2015

So we only have one more update to take care of. Alright follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

LewAus · Aug 24, 2015

Did the SURT thing.
Attach log file here - View attachment CheckSUR.log
I'm ready for any next steps - but I'm off to bed now - its already tomorrow

Aura · Aug 24, 2015

Here's the next set of instructions.

Click on the Start Menu and enter cmd, then right-click on the cmd icon and select Run as Administrator;

In the command prompt, enter the following command:

Code:

dism /online /remove-package /packagename:Package_for_KB3071756~31bf3856ad364e35~amd64~~6.1.1.2

Let me know if the package was removed successfully or not.

LewAus · Aug 24, 2015

Gotta love the ol' command line.
The operation completed successfully

Aura · Aug 24, 2015

Awesome. We'll now try to install the update manually.

https://www.microsoft.com/en-us/download/details.aspx?id=48444

Download and install it. If it fails, upload the CBS.log and WindowsUpdate.log files for me again to review please.

[SOLVED] Windows Update failures

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