[SOLVED] Can't upgrade to Windows 10 from Win 7 Ultimate (error code 8007005)

sukh · Aug 20, 2015

First of all thanks for the efforts of all the helpers here in the forum who are helping people like me.

I am running Windows 7 Ultimate SP1 64 bits

I reserved Windows 10 Upgrade when it was offered by Microsoft. Today Aug 19 2015 I got notification to upgrade to Windows 10. It started downloading Windows 10 and when prompted I tried to update. It started like Getting setup files/preparing for installation/checking requirements and then it said

Windows 10 could not be installed
Failed: 1 update
Error(s) found:

Code 80070005 Windows Update encountered and unknown error.

I ran SFCFix file version 2.4.5.0 by niemiro, it gave the following result

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-19 23:02:01.045
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-19 23:12:35.758
----------------------EOF-----------------------

I followed all the steps mentioned under error code 0x80070005 in the thread

https://www.sysnative.com/forums/wi...ation-windows-update-validation-problems.html

and got the CBS log report, which is attached here as a zip file.

I don't have too much knowledge about computers, any help will be highly appreciated.

Thanks

zcomputerwiz · Aug 21, 2015

Try the Windows 10 Upgrade using this: Installing Windows 10 using the media creation tool - Windows Help
If it fails, attach C:\$Windows.~bt\Sources\Panther\SetupAct.log and SetupErr.log

sukh · Aug 21, 2015

I downloaded the Media creation tool 64 bit, saved it on desktop, but when tried to run it as administrator it didn't even run.

There is no folder named Panther under C:\$Windows.~bt\Sources\ as media creation tool didn't run.

zcomputerwiz · Aug 21, 2015

Download MiniToolBox here: MiniToolBox Download
Check the box for Last 10 eventvwr errors and click GO
Copy and paste the result with your reply.

sukh · Aug 21, 2015

MiniToolBox by Farbar Version: 25-07-2015 01
Ran by Administrator (administrator) on 21-08-2015 at 19:43:08
Running from "C:\Users\Administrator\Desktop"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Model: AU992AA-ABL e9262f Manufacturer: HP-Pavilion
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/20/2015 06:35:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: WINHTTP.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ca23
Exception code: 0xc0000005
Fault offset: 0x0000000000001376
Faulting process id: 0x910
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

zcomputerwiz · Aug 22, 2015

Please save the System Update Readiness Tool to your Desktop from here: Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014] from Official Microsoft Download Center

Once the download is complete, run the file. When it completes, zip and attach C:\Windows\Logs\CBS\CheckSUR.log and C:\Windows\Logs\CBS\CBS.log
You may need to use a file sharing service such as DropBox, OneDrive, SendSpace, etc.

sukh · Aug 22, 2015

Both files zipped together

C:\Windows\Logs\CBS\CheckSUR.log and
C:\Windows\Logs\CBS\CBS.log

https://onedrive.live.com/redir?resid=16DE11BFEFE3C96E!107&authkey=!AOkZw5sGIIsTtlo&ithint=file,zip

zcomputerwiz · Aug 22, 2015

Looks like the SURT repaired the problems it found.

Reboot, then try running the Windows 10 upgrade with the Media Creation Tool again.

sukh · Aug 22, 2015

Ok will try and let you know.

sukh · Aug 22, 2015

Rebooted and tried with media creation tool.............application didn't even run

Tried with windows update.....same result as posted earlier

Windows 10 could not be installed
Failed: 1 update
Error(s) found:

Code 80070005 Windows Update encountered and unknown error.

zcomputerwiz · Aug 22, 2015

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Note: If the file is too large to attach, please right-click cbs.txt, point to Send to, and then click Compressed (zipped) folder and upload the cbs.zip file instead.

azroach · Aug 22, 2015

Don't use windows update to upgrade to windows 10. Google the media creation tool for windows 10 and download it, run it, and then choose "upgrade now."

sukh · Aug 22, 2015

azroach said:
Don't use windows update to upgrade to windows 10. Google the media creation tool for windows 10 and download it, run it, and then choose "upgrade now."

I tried to run Media Creation Tool "as administrator" so many times, but that application doesn't even open.

azroach · Aug 22, 2015

You probably cant upgrade from the ultimate version since there is no ultimate version of windows 10

So install pro version of 7 or 8 or 8.1

sukh · Aug 22, 2015

here is result of sfc /scannow

sukh · Aug 22, 2015

azroach said:
You probably cant upgrade from the ultimate version since there is no ultimate version of windows 10

So install pro version of 7 or 8 or 8.1

Windows update page

Installing Windows 10 using the media creation tool - Windows Help

says under run the tool heading

Windows 7 Ultimate will be upgraded to Windows 10 Pro.

zcomputerwiz · Aug 23, 2015

Looks like there are more corrupt files. I'd like to make sure the filesystem is consistent before continuing.

chkdsk /f

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

chkdsk /f
Reboot
Download ListChkdskResult.exe (by SleepyDude) from the link below:

https://dl.dropboxusercontent.com/u/12354842/My Tools/ListChkdskResult.exe
Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post.

sukh · Aug 23, 2015

ListChkdskresult attached as instructed

zcomputerwiz · Aug 23, 2015

That looks ok.

Run the SURT again and attach CheckSUR.log

sukh · Aug 23, 2015

Both files zipped together

C:\Windows\Logs\CBS\CheckSUR.log and
C:\Windows\Logs\CBS\CBS.log

[SOLVED] Can't upgrade to Windows 10 from Win 7 Ultimate (error code 8007005)

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