Windows Update no longer working on Windows 8.1

DianeInSpain · Aug 18, 2015

Windows Update alternates between giving an error and just 'stuck' on the download (I have left it running for 12 hours!! but was still got stuck at 5%)

I have run the Windows Update Troubleshooter which reports a Fix but to no avail.

I have run sfc /scannow - first time thru it reported errors that could only be fixed on a reboot. Update still failed.
Second time sfc was run it reported unfixable errors.

I have run DISM.exe /Online /Cleanup-image /Scanhealth which reported reparable errors BUT
DISM.exe /Online /Cleanup-image /Restorehealth reported a source file missing (I can't now remember the exact message)

I have tried

net stop wuauserv
net stop bits
net stop cryptsvc
ren %systemroot%\System32\Catroot2 Catroot2.old
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
clean boot state (8.1) services & startup
restart
windows update - it still failed

DianeInSpain · Aug 18, 2015

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-18 08:09:15.012
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 20
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-18 09:31:03.800
----------------------EOF-----------------------

Have just run the SFCFixScript.txt option to upload large files

DianeInSpain · Aug 18, 2015

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-18 11:54:55.174
Microsoft Windows 8.1 Update 3 - amd64
Using .txt script file at C:\Users\laptop\Desktop\SFCFixScript.txt [0]

Collect:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-18 12:05:02.529
----------------------EOF-----------------------

BrianDrab · Aug 19, 2015

Hi and welcome to Sysnative. Please do the following (even if you have done it previously as I need fresh logs).

SFC Scan
1. Right-click on the Start

button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

DianeInSpain · Aug 28, 2015

As requested Log from sfc

BrianDrab · Aug 28, 2015

Thank you. I have the info I need from this log. Please do the following now (even though you have done previously).

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

DianeInSpain · Aug 28, 2015

Just in case you meant dism.txt I have included that too.

BTW -my intention is - eventually - to upgrade to Windows 10 but I think the update that I'm 'stuck' on is for the upgrade.

BrianDrab · Aug 28, 2015

Since your intent is to upgrade to Windows 10, have you tried using the Media Creation Tool to download/install Windows 10? Your computer should be healthy enough for the upgrade. Let me know. Thanks.

DianeInSpain · Aug 28, 2015

I will try this as soon as I have access to a writeable CD. Will let you know how it goes. Thanks for the help.

BrianDrab · Aug 28, 2015

You don't need a writable CD. You can simply download the Media Creation Tool to your desktop and run it. It will download and upgrade your system automatically.

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Windows Update no longer working on Windows 8.1

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