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  1. #1

    [Win7SP1 x64] WU fail - KB3060716 and KB3071756

    Hello,

    I can't install the aformentioned updates. Tried to download them and install manually, but install fails. I ran System Update Readiness Tool, SFCfix and SFC. Logs are in the attachment.



    Help? :)

    Thank you in advance.
    Attached Files Attached Files


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  2. #2
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    Re: Windows updates fail - KB3060716 and KB3071756

    Hello and welcome

    Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

    Thank you very much for your understanding. We'll be with you very shortly.

  3. #3

    Re: Windows updates fail - KB3060716 and KB3071756

    Dear BrianDrab and LiquidTension, I really don't mind. I am very grateful for all your help. :)

  4. #4

    Re: Windows updates fail - KB3060716 and KB3071756

    BrianDrab, is there any problem with the reply?

    Thank you.

  5. #5
    Windows Update Junior Analyst
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    Re: Windows updates fail - KB3060716 and KB3071756

    Hello Geforcer,

    Please do the following:

    Export Registry Key

    • Click the Windows Start button. Type regedit in the search bar, right-click regedit and click Run as administrator.
    • On the left side, navigate to and select the following registry key:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

    • Once selected, click File, followed by Export....
    • Name the file CBS and save to your Desktop.
    • Right-click CBS, click Send to, followed by Compressed (zipped) folder. Attach this file in your next reply.
    • Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.

  6. #6

    Re: Windows updates fail - KB3060716 and KB3071756

    Here is the reg file you asked for, LiquidTension.
    Attached Files Attached Files

  7. #7
    Windows Update Junior Analyst
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    Re: Windows updates fail - KB3060716 and KB3071756

    Thank you -

    SFCFix Script (.txt)

    Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

    • Download SFCScript.txt and save this file to your Desktop.
    • Close all open windows.
    • SFCFix.exe and SFCScript.txt should both be present on your Desktop.
    • Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
    • SFCFix will now process the script. Upon completion, a file (SFCFix.txt) will be created on your Desktop.
    • Copy the contents of the file and paste in your next reply.

    After completing the above, please rerun SURT. Copy the contents of the new SURT log found at C:\Windows\Logs\CBS\CheckSUR.log and paste in your next reply.

  8. #8

    Re: Windows updates fail - KB3060716 and KB3071756

    It was done LiquidTension. Here is the contents of the CheckSUR.log now:

    Code:
    =================================Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-08-21 00:23
    
    
    Checking Windows Servicing Packages
    
    
    Checking Package Manifests and Catalogs
    
    
    Checking Package Watchlist
    
    
    Checking Component Watchlist
    
    
    Checking Packages
    (f)	CBS Registry Error	0x80070103	Package_38_for_KB3045999~31bf3856ad364e35~amd64~~6.1.1.1		failed to get owner for package.
    (f)	CBS Registry Error	0x80070002	Package_for_KB2913431_SP1~31bf3856ad364e35~amd64~~6.1.1.0		failed to get CurrentState
    (f)	CBS Registry Error	0x80070002	Package_for_KB2913431_SP1~31bf3856ad364e35~amd64~~6.1.1.0		failed to get Visibility
    
    
    Checking Component Store
    
    
    Summary:
    Seconds executed: 268
     Found 3 errors
      CBS Registry Error Total count: 3

  9. #9
    Windows Update Junior Analyst
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    Re: Windows updates fail - KB3060716 and KB3071756

    This should resolve the remaining three errors.

    SFCFix Script (.txt)

    Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

    • Download SFCScript.txt and save this file to your Desktop.
    • Close all open windows.
    • SFCFix.exe and SFCScript.txt should both be present on your Desktop.
    • Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
    • SFCFix will now process the script. Upon completion, a file (SFCFix.txt) will be created on your Desktop.
    • Copy the contents of the file and paste in your next reply.


    After completing the above, please rerun SURT. Copy the contents of the new SURT log found at C:\Windows\Logs\CBS\CheckSUR.log and paste in your next reply.

  10. #10

    Re: Windows updates fail - KB3060716 and KB3071756

    Thanks, LiquidTension. The errors are gone, but those two updates still won't install. They fail again with Code 80070490.

    Code:
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-08-22 14:53
    
    
    Checking Windows Servicing Packages
    
    
    Checking Package Manifests and Catalogs
    
    
    Checking Package Watchlist
    
    
    Checking Component Watchlist
    
    
    Checking Packages
    
    
    Checking Component Store
    
    
    Summary:
    Seconds executed: 264
     No errors detected

  11. #11
    Windows Update Junior Analyst
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    Re: Windows updates fail - KB3060716 and KB3071756

    Thank you for the information. Let's perform a fresh SFC scan and see what the log shows us.

    SFC /SCANNOW

    • Press the Windows Key + r on your keyboard at the same time. Type Notepad and click OK.
    • Copy the three bold lines below and paste into the Notepad document:

      sfc /scannow
      copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
      del %0

    • Click Format. Ensure Wordwrap is unchecked.
    • Click File, Save As and name the file sfcscannow.bat.
    • Select All Files as the Save as type. Save the file to your Desktop.
    • Locate sfcscannow.bat on your Desktop. Right-click the file and click Run as administrator.
    • Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.
    • Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.

  12. #12

    Re: Windows updates fail - KB3060716 and KB3071756

    Here is the SFC Scan log in the attachment.

  13. #13
    Windows Update Junior Analyst
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    Re: Windows updates fail - KB3060716 and KB3071756

    Hi Geforcer,

    Please try manually installing KB3060716 using the following link.

    If the update fails to install, please zip up and attach the following files immediately after.

    • C:\Windows\WindowsUpdate.log
    • C:\Windows\Logs\CBS\CBS.log


    Thank you.

  14. #14

    Re: Windows updates fail - KB3060716 and KB3071756

    Hello LiquidTension,

    Install failed. WindowsUpdate log is in the attachment. CBS log can be downloaded here: https://www.dropbox.com/s/404pw7gdha767k7/CBS24.zip
    Attached Files Attached Files

  15. #15
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    Re: Windows updates fail - KB3060716 and KB3071756

    Hi Geforcer,

    Thank you for the logs.


    • Click the Windows Start button. Type CMD in the search bar, right-click CMD and click Run as administrator.
    • Copy and paste (right-click the Window + Paste) the command below into the Command Prompt. Press Enter on your keyboard.

      wusa /uninstall /KB:2973351

    • Let me know if the command was successful, or if an error was returned.
    Geforcer says thanks for this.

  16. #16

    Re: Windows updates fail - KB3060716 and KB3071756

    The command was successful. It asked me if I wanted to unistall that update and I chose Yes.

  17. #17

    Re: Windows updates fail - KB3060716 and KB3071756

    I can't edit my post - the installation of KB3060716 and KB3071756 was now successful!

    Thank you very much, LiquidTension! You solved my problem. :)

  18. #18
    Windows Update Junior Analyst
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    Re: Windows updates fail - KB3060716 and KB3071756

    Excellent.

    Take care.

  19. #19

    Question Re: Windows updates fail - KB3060716 and KB3071756

    Hi Liquid,

    I just found this thread and I too, have the exact same issue. Both KB3060716 & KB3071756 repeatedly fails to install, with an Windows Update error code 80070005.

    When I found this discussion thread, I picked up the thread where you suggested to remove KB2973351; which I did. And attempted to re-apply the updates.

    Unfortunately, it still fails.

    Can you please help me?

    Thanks.

    Quote Originally Posted by LiquidTension View Post
    Excellent.

    Take care.

  20. #20
    Windows Update Junior Analyst
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    Re: Windows updates fail - KB3060716 and KB3071756

    Hi mxp,

    Please start your own topic in this section, and a helper will be along shortly to assist you.

    Thank you.

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