[SOLVED] KB3071756 x64 Won't Install - Appears to be preventing Windows 10 Upgrade

HarryM · Aug 15, 2015

Hello -

I am running Windows 7 64 bit Home Premium SP1 and am scheduled for a Windows 10 upgrade. All current Windows 7 updates are installed except KB3071756. I get error code 8007054F after each attempt. I have tried numerous times, after various treatments and fixes i.e. WindowsUpdateDiagnostic.diagcab, MicrosoftFixit50123 and most recently Windows6.1-KB947821-v34-x64.msu (see attached log for this last hotfix).

I believe that the Windows 10 upgrade fails because not all W7 updates are current/installed...

Any and all assistance, ideas appreciated...

Best,

Harry

HarryM · Aug 15, 2015

Hello -

here is the logfile for SFCFix:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-15 16:04:21.424
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-15 16:06:55.959
----------------------EOF-----------------------

zcomputerwiz · Aug 18, 2015

Please zip up and attach C:\Windows.~bt\Sources\Panther\SetupAct.log and SetupErr.log

HarryM · Aug 18, 2015

Hello

That directory (C:\Windows.~bt\Sources\Panther\) does not exist on my computer. Attached are the only instances of the log files (SetupAct.log and SetupErr.log) that exist.

zcomputerwiz · Aug 19, 2015

I'll take it the Widows 10 installation hasn't actually run yet.

Try installing Windows 10 with the Media Creation Tool: Installing Windows 10 using the media creation tool - Windows Help

If it fails, attach C:\$Windows.~bt\Sources\Panther\SetupAct.log and SetupErr.log

HarryM · Aug 19, 2015

Hello zcomputerwiz -

I tried the Windows 10 installation with the Media Creation Tool: Installing Windows 10 using the media creation tool - Windows Help and it too failed.

Attached are zipped files requested: C:\$Windows.~bt\Sources\Panther\SetupAct.log and SetupErr.log

Also, a screen shot of the failure message from the Media Creation Tool install

Thank you for your assistance,

Harry

zcomputerwiz · Aug 20, 2015

chkdsk /f

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

chkdsk /f
Reboot
Download ListChkdskResult.exe (by SleepyDude) from the link below:

https://dl.dropboxusercontent.com/u/12354842/My Tools/ListChkdskResult.exe
Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post please!

HarryM · Aug 20, 2015

Hello z.....

Here are the results as requested:

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 8/20/2015 1:23:32 PM >------
Category: 0
Computer Name: Microflex23B
Event Code: 1001
Record Number: 139641
Source Name: Microsoft-Windows-Wininit
Time Written: 08-20-2015 @ 20:17:42
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
434688 file records processed.

File verification completed.
3914 large file records processed.

0 bad file records processed.

0 EA records processed.

64 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
523080 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
434688 file SDs/SIDs processed.

Cleaning up 700 unused index entries from index $SII of file 0x9.
Cleaning up 700 unused index entries from index $SDH of file 0x9.
Cleaning up 700 unused security descriptors.
Security descriptor verification completed.
44197 data files processed.

CHKDSK is verifying Usn Journal...
37410408 USN bytes processed.

Usn Journal verification completed.
Windows has checked the file system and found no problems.

488094719 KB total disk space.
314645760 KB in 271015 files.
162876 KB in 44198 indexes.
0 KB in bad sectors.
557247 KB in use by the system.
65536 KB occupied by the log file.
172728836 KB available on disk.

4096 bytes in each allocation unit.
122023679 total allocation units on disk.
43182209 allocation units available on disk.

Internal Info:
00 a2 06 00 58 cf 04 00 8d a6 08 00 00 00 00 00 ....X...........
5d 92 00 00 40 00 00 00 00 00 00 00 00 00 00 00 ]...@...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: Microflex23B
Event Code: 1001
Record Number: 137654
Source Name: Microsoft-Windows-Wininit
Time Written: 08-17-2015 @ 01:09:44
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
427264 file records processed.

File verification completed.
4311 large file records processed.

0 bad file records processed.

0 EA records processed.

64 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
514688 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
427264 file SDs/SIDs processed.

Cleaning up 3581 unused index entries from index $SII of file 0x9.
Cleaning up 3581 unused index entries from index $SDH of file 0x9.
Cleaning up 3581 unused security descriptors.
Security descriptor verification completed.
43713 data files processed.

CHKDSK is verifying Usn Journal...
35199472 USN bytes processed.

Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

488094719 KB total disk space.
314616864 KB in 289570 files.
172748 KB in 43714 indexes.
0 KB in bad sectors.
547215 KB in use by the system.
65536 KB occupied by the log file.
172757892 KB available on disk.

4096 bytes in each allocation unit.
122023679 total allocation units on disk.
43189473 allocation units available on disk.

Internal Info:
00 85 06 00 ef 15 05 00 61 37 09 00 00 00 00 00 ........a7......
5a 92 00 00 40 00 00 00 00 00 00 00 00 00 00 00 Z...@...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------

zcomputerwiz · Aug 20, 2015

Try the Windows 10 upgrade again, include the error code(s) and attach the same two log files if it fails.

HarryM · Aug 20, 2015

zcomputerwiz,

I tried the Windows 10 upgrade again, it failed again and here are the error code(s) attached as requested

Thank you,

Harry

zcomputerwiz · Aug 21, 2015

Looks like it's failing to apply some updates to the Windows 10 image.

Let's try this:

Run Windows Repairs

Download Windows Repair (All-in-One) Portable to your desktop.
Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
Keep the defaults and click the Extract button.
A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
A backup of your registry will be made. After a few moments you will have many options from which you can choose.
Please click the Unselect All button and then click to enable only the following ones:

14 - Remove Temp Files
17 - Repair Windows Updates
Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

HarryM · Aug 21, 2015

Hello zcomputerwiz

Completed the requested steps and attached cbs.txt as requested. I had to zip the file due to its size...

Thank you for your assistance,

Harry

zcomputerwiz · Aug 21, 2015

Try running the upgrade via the Media Creation Tool again, do not check the box to download updates during installation.
If it fails again, attach the SetupAct and SetupErr logs again.

HarryM · Aug 24, 2015

zcomputerwiz -

I was unable to run the upgrade via the Media Creation Tool without downloading updates during installation. I attempted multiple times, using varied methods (i.e., running different tools such as Windows6.1-KB3071756-x64.msu, MicrosoftFixit50123.msi, WindowsUpdateDiagnostic.diagcab, stopping WUAUSERV, clearing/renaming SoftwareDistribution, restarting WUASERV in various order) to see if if the Media Creation Toll would then ask me about updates - it never did, it just charged on through with an attempt to upgrade to W10 and failed each time around the same place.

The attached SetupAct and SetupErr logs are from my last/most recent attempt.

zcomputerwiz · Aug 24, 2015

Sorry, I should have explained what I meant.

You will need to either create and burn the ISO file or a Windows 10 flash drive using the Media Creation Tool, then run setup from the flash drive or DVD that you created.

One of the options during the first couple steps of the installation will be a checkbox with something along the lines of download updates during installation, make sure that this checkbox is not checked.

HarryM · Aug 27, 2015

Hello zcomputerwiz

The upgrade to Windows 10, using a DVD, was ultimately successful. There were other issues with drivers and such, but the system is now reasonably stable. A word to anyone doing an upgrade: have a wired keyboard and mouse. I have a bluetooth connected keyboard an mouse and this made things much more difficult.

Thanks very much for all your assistance....

Harry

[SOLVED] KB3071756 x64 Won't Install - Appears to be preventing Windows 10 Upgrade

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