WIndows Cannot Update - Error 80073701

4everyone · Aug 14, 2015

HI Team,

Cannot install windows sp1. Contacted Microsoft and they asked to do Repair installation. Which sounds Stupid. I've seen you guys helping many with windows Update issues. I got what you guys needed to analyze my system. Kindly have a look at it and help me if you can.

Thanks.

All logs attached.

Aura · Aug 15, 2015

Hi 4everyone :)

My name is Aura and I'll be assisting you with your issue. You have over 2,700 errors in your CheckSUR.log, all of them are in the Registry. This is quite bad. There's good chances that one of your hardware component: RAM, CPU or HDD is failing. Therefore, before we work on a fix, I'll make you run tests for these three components to be sure that they don't need to be replaced, alright? Before we do that, I would like you to upload your COMPONENTS Hive for me please.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
Right-click on it, and select Send to... and choose Compressed (zipped) folder;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

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WIndows Cannot Update - Error 80073701

4everyone

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Aura

Sysnative Staff, Security Analyst