H huntastomsun Member Joined Aug 8, 2015 Posts 19 Aug 11, 2015 #21 is this normal behaviour for SURT?
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 12, 2015 #23 Alright, try to run SURT again, and as soon as it crashes, upload the following files for me please. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
Alright, try to run SURT again, and as soon as it crashes, upload the following files for me please. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
H huntastomsun Member Joined Aug 8, 2015 Posts 19 Aug 12, 2015 #24 Here are the logs :) CBS: https://drive.google.com/file/d/0B_eORAZdjY7zSEFtYXprcnlHVG8/view?usp=sharing WU: https://drive.google.com/file/d/0B_eORAZdjY7zSTJmMXN5dC10Um8/view?usp=sharing
Here are the logs :) CBS: https://drive.google.com/file/d/0B_eORAZdjY7zSEFtYXprcnlHVG8/view?usp=sharing WU: https://drive.google.com/file/d/0B_eORAZdjY7zSTJmMXN5dC10Um8/view?usp=sharing
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 12, 2015 #25 It looks like there's an issue with the BITS service. Follow the instructions below please. Windows Repair All-In-One NOTE: Before following to step below, please disable your Antivirus software or any other real-time security software that you have enabled. Boot in Safe Mode with Networking; Download the portable version of Windows Repair All-In-One; Move the file (archive) on your Desktop, and extract it there; Go in the tweaking.com_windows_repair_aio folder, then Tweaking.com - Windows Repair folder, right-click on Repair_Windows.exe and select Run as Administrator; From there, click on the Next button until you are presented with an Open Repairs button and click on it; Let the Registry back up complete, and move on to the check-list window; Click on the Unselect All button at the bottom, then check the following items: Repair Windows Update; Once done, click on the Start Repairs button and let the scan execute; If you are being prompted with a Security Warning, allow it to go through; Once the repair is complete, it'll ask you to restart your computer, please do it;
It looks like there's an issue with the BITS service. Follow the instructions below please. Windows Repair All-In-One NOTE: Before following to step below, please disable your Antivirus software or any other real-time security software that you have enabled. Boot in Safe Mode with Networking; Download the portable version of Windows Repair All-In-One; Move the file (archive) on your Desktop, and extract it there; Go in the tweaking.com_windows_repair_aio folder, then Tweaking.com - Windows Repair folder, right-click on Repair_Windows.exe and select Run as Administrator; From there, click on the Next button until you are presented with an Open Repairs button and click on it; Let the Registry back up complete, and move on to the check-list window; Click on the Unselect All button at the bottom, then check the following items: Repair Windows Update; Once done, click on the Start Repairs button and let the scan execute; If you are being prompted with a Security Warning, allow it to go through; Once the repair is complete, it'll ask you to restart your computer, please do it;
H huntastomsun Member Joined Aug 8, 2015 Posts 19 Aug 12, 2015 #27 that seems to have done the trick! I can get all updates now. Thank you very much for your help, Aura!!
that seems to have done the trick! I can get all updates now. Thank you very much for your help, Aura!!
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 12, 2015 #28 No problem huntastomsun, you're welcome :)