[SOLVED] Windows Update Error Code c0000374

SeanA · Aug 2, 2015

Hello

What Operating System are you currently running windows 7/8/8.1/10 (technical preview)?
Windows 7 SP1
Do you get an error code? If yes please specify the exact error code.
Yes it is error code C0000374
How are you trying to upgrade to Windows 10? Is it through the 'Get Windows ten tray app' or by downloading the image from Microsoft.com?
Windows Upgrade with Get Windows App
Do you have the Windows 10 app in the system tray? If yes, please click on the icon, are there any error messages?
No error messages with App.

Simply put, I have a hand-me down computer that had/has bugs, through out the system. I have tried everything and search for all types of solutions, for every bug I have encountered. I am not certain how this Error Code affects the Update, considering all the info I have found on this code is for IE, which I have had so many problems with since I got this computer. Constant crashes from IE and some parts of Windows Explorer. I do understand everyone is busy with handling Update Problems and such, but if someone could reply and help me update this antiquated machine, it would be sincerely appreciated.

Aura · Aug 3, 2015

Hi SeanA :)

My name is Aura and I'll be assisting you with your issue. We'll see if we can repair that machine enough so it can upgrade to Windows 10. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

SeanA · Aug 4, 2015

I don't use Dropbox, Google Drive, or OneDrive. Would it be ok to just post the file here? I do have an edited version of a cbs.txt I created the last time I ran sfc. It is a list of all the errors that was reported.

Aura · Aug 4, 2015

If you are referring to the SFCDetails.txt method, we do not use that kind of cropped log for our analysis, since it's lacking a lot of information that can be useful for troubleshoot. Also, changes are that the CBS.log will be too big to attach it on Sysnative, but you can give it a try. The reason we ask you to upload your files on Dropbox, Google Drive or OneDrive is because sometimes, the logs can be over 50-75MB, which is over the limit of free upload hosts and forum attachment system. If you cannot upload it here, I suggest you to create a Dropbox account, it's the easiest to use.

SeanA · Aug 5, 2015

https://drive.google.com/file/d/0B_jVQXi9bo1bUGlyamFpTHY4Z0E/view?usp=sharing

I hope I did this right, but here is my latest sfc log

Aura · Aug 5, 2015

You did good Sean :) Let's fix the files reported as corrupt by SFC.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFix.zip

SeanA · Aug 5, 2015

Again I hope this ran right.

FCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-05 11:57:58.187
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Patricia Armolt\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802

Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\desktop.ini to C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\desktop.ini.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\Wildlife.wmv to C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\Wildlife.wmv.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Chrysanthemum.jpg to C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Chrysanthemum.jpg.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Desert.jpg to C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Desert.jpg.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\desktop.ini to C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\desktop.ini.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Hydrangeas.jpg to C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Hydrangeas.jpg.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Jellyfish.jpg to C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Jellyfish.jpg.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Koala.jpg to C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Koala.jpg.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Lighthouse.jpg to C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Lighthouse.jpg.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Penguins.jpg to C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Penguins.jpg.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\SampleRes.dll to C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\SampleRes.dll.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Tulips.jpg to C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Tulips.jpg.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\desktop.ini to C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\desktop.ini.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Kalimba.mp3 to C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Kalimba.mp3.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3 to C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Sleep Away.mp3 to C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Sleep Away.mp3.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\desktop.ini to C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\desktop.ini.
Successfully copied file C:\Users\Patricia Armolt\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\win7_scenic-demoshort_raw.wtv to C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\win7_scenic-demoshort_raw.wtv.

Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-08-05 11:58:15.191
Script hash: kD+0rNgt63IkJ5NvFz2DKjNk2V1TuGrhLmy9m7h9R+E=
----------------------EOF-----------------------

Aura · Aug 5, 2015

Good :) Now we'll run SFC again to see if the replacement worked.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

SeanA · Aug 5, 2015

I looks to have worked.

https://drive.google.com/file/d/0B_jVQXi9bo1bQTRPVVNMWUpxVXM/view?usp=sharing

Aura · Aug 5, 2015

The SFC returned a clean CBS.log :) We'll run SURT to make sure there's really nothing left to fix.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

SeanA · Aug 5, 2015

https://drive.google.com/file/d/0B_jVQXi9bo1bTndTSmE3bHFKams/view?usp=sharing

https://drive.google.com/file/d/0B_jVQXi9bo1bb0R0MzN5cU40TlE/view?usp=sharing

Wasn't sure which one you needed to see.

Aura · Aug 5, 2015

Alright your CheckSUR log is also clean :) Follow the instructions below.

SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the commands below one at the time (press Enter to send it);
- net stop wuauserv
- ren %SystemRoot%\SoftwareDistribution\Download DL.bak
- net start wuauserv
- wuauclt.exe /updatenow

This will trigger the Windows 10 upgrade via Windows Update. If the upgrade fails, upload the following files for me.

C:\Windows\Logs\CBS\CBS.log
C:\Windows\WindowsUpdate.log

SeanA · Aug 5, 2015

Took awhile, but it still failed.

https://drive.google.com/file/d/0B_jVQXi9bo1baVIyU243bGRMUjQ/view?usp=sharing

This one kept trying to hide from me.

https://drive.google.com/file/d/0B_jVQXi9bo1bQXBsbkZIR1hHSkE/view?usp=sharing

Aura · Aug 5, 2015

It's an exception code usually found in program crash. When did it fail exactly? At what step of the installation? Follow the instructions below please.

MiniToolBox

Download MiniToolBox and move the executable file to your Desktop;
Right-click on MiniToolBox.exe and select

Run as Administrator;
Check the following options:
- List Installed Programs;
- List Last 10 Event Viewer Errors;
Once this is done, click on Go and wait for the scan to complete;
Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

SeanA · Aug 5, 2015

It fails after Windows 10 starts installing, after the agreement page.

https://drive.google.com/file/d/0B_jVQXi9bo1bQ1RaRUJLTDFVZk0/view?usp=sharing

Aura · Aug 5, 2015

Install the following programs please.

Adobe Flash Player 16 ActiveX;
AVG PC TuneUp 2014 - PC Booster program, don't use them in the future - Undo the changes first: How to restore changes made to your computer by AVG PC TuneUp | FAQ | AVG
AVG Web TuneUp - Same as above, don't use them in the future;
Eusing Cleaner - Same as above;
Eusing Free Registry Cleaner - Registry Cleaners are dangerous, don't use them in the future;
Eusing Free Registry Defrag - Registry Cleaners are dangerous, don't use them in the future;

Let me know once they are uninstalled;

SeanA · Aug 5, 2015

OK, I can't seem to find the Adobe Flash Player 16 ActiveX. I have uninstalled AVG Tuneup, awhile ago. As for AVG Web Tuneup, and the Eusing products, I had to use IOBIT Uninstaller to uninstall them, but not certain if they are completely deleted. Is there a way to find them, since there seems to be quite a few files that are becoming hidden, including the WindowsUpdate file. I have not allowed or asked for them to be hidden. See, the comp has a bunch of bugs.

Aura · Aug 5, 2015

What you can do is to uninstall the programs you can see, and once done, send me a new MiniToolBox log so I can review it and see what's left.

SeanA · Aug 5, 2015

https://drive.google.com/file/d/0B_jVQXi9bo1bRTZyWmp4b3M1WnM/view?usp=sharing

Aura · Aug 5, 2015

Alright follow the instructions below please.

Registry - Export Uninstall Keys

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the following commands, one after the other. You'll know when you're ready to input the next command when a new line with a blinking cursor will appear under the precedent one:
Note: You can copy and paste these commands instead of typing them. To copy a command inside the command prompt, move your mouse over the blinking cursor, right-click and select Paste. You must have copied the command prior to that (via Ctrl + C or left-click and Copy).
- reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hklm_uninstall32.txt"
- reg query HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hklm_uninstall64.txt"
Once you're done running the commands, two files will have appeared on your desktop:
- hklm_uninstall32.txt
- hklm_uninstall64.txt
Create a new folder on your Desktop and move both files inside it. Once done, archive (.zip) the folder (right-click on it, select Send to... and select Compressed archive (.zip));
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

[SOLVED] Windows Update Error Code c0000374

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst