[SOLVED] Problems with KB2976978 and corrupted files

katienova · Aug 9, 2015

Hi - here is content of SFCFix.txt:

Code:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-09 21:43:10.992
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Katie\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.16408_none_f69b3570131077ec
Successfully took permissions for file or folder C:\WINDOWS\servicing\Packages

Successfully copied file C:\Users\Katie\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.16408_none_f69b3570131077ec\dwmcore.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.16408_none_f69b3570131077ec\dwmcore.dll.
Successfully copied file C:\Users\Katie\AppData\Local\niemiro\Archive\servicing\Packages\package_1_for_kb2976978~31bf3856ad364e35~amd64~~6.3.7.7.cat to C:\WINDOWS\servicing\Packages\package_1_for_kb2976978~31bf3856ad364e35~amd64~~6.3.7.7.cat.
Successfully copied file C:\Users\Katie\AppData\Local\niemiro\Archive\servicing\Packages\package_1_for_kb2976978~31bf3856ad364e35~amd64~~6.3.7.7.mum to C:\WINDOWS\servicing\Packages\package_1_for_kb2976978~31bf3856ad364e35~amd64~~6.3.7.7.mum.
Successfully copied file C:\Users\Katie\AppData\Local\niemiro\Archive\servicing\Packages\package_2_for_kb2976978~31bf3856ad364e35~amd64~~6.3.7.7.cat to C:\WINDOWS\servicing\Packages\package_2_for_kb2976978~31bf3856ad364e35~amd64~~6.3.7.7.cat.
Successfully copied file C:\Users\Katie\AppData\Local\niemiro\Archive\servicing\Packages\package_2_for_kb2976978~31bf3856ad364e35~amd64~~6.3.7.7.mum to C:\WINDOWS\servicing\Packages\package_2_for_kb2976978~31bf3856ad364e35~amd64~~6.3.7.7.mum.
Successfully copied file C:\Users\Katie\AppData\Local\niemiro\Archive\servicing\Packages\package_for_kb2976978_rtm_gm~31bf3856ad364e35~amd64~~6.3.7.7.cat to C:\WINDOWS\servicing\Packages\package_for_kb2976978_rtm_gm~31bf3856ad364e35~amd64~~6.3.7.7.cat.
Successfully copied file C:\Users\Katie\AppData\Local\niemiro\Archive\servicing\Packages\package_for_kb2976978_rtm_gm~31bf3856ad364e35~amd64~~6.3.7.7.mum to C:\WINDOWS\servicing\Packages\package_for_kb2976978_rtm_gm~31bf3856ad364e35~amd64~~6.3.7.7.mum.
Successfully copied file C:\Users\Katie\AppData\Local\niemiro\Archive\servicing\Packages\package_for_kb2976978_rtm~31bf3856ad364e35~amd64~~6.3.7.7.cat to C:\WINDOWS\servicing\Packages\package_for_kb2976978_rtm~31bf3856ad364e35~amd64~~6.3.7.7.cat.
Successfully copied file C:\Users\Katie\AppData\Local\niemiro\Archive\servicing\Packages\package_for_kb2976978_rtm~31bf3856ad364e35~amd64~~6.3.7.7.mum to C:\WINDOWS\servicing\Packages\package_for_kb2976978_rtm~31bf3856ad364e35~amd64~~6.3.7.7.mum.
Successfully copied file C:\Users\Katie\AppData\Local\niemiro\Archive\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.7.7.cat to C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.7.7.cat.
Successfully copied file C:\Users\Katie\AppData\Local\niemiro\Archive\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.7.7.mum to C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.7.7.mum.

Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.16408_none_f69b3570131077ec
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.16408_none_f69b3570131077ec
Successfully restored ownership for C:\WINDOWS\servicing\Packages
Successfully restored permissions on C:\WINDOWS\servicing\Packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 8 datablocks.
Finish time: 2015-08-09 21:43:42.074
Script hash: kItCmE7zA2nL4WE+I0cz+W3PevS/t80a2cEfDnNgPF0=
----------------------EOF-----------------------

Aura · Aug 9, 2015

Alright good, follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

katienova · Aug 10, 2015

Here is link for CBS.txt

https://drive.google.com/file/d/0B6HQoY7LWQJKekdZWnJxWVNXMDA/view?usp=sharing

Aura · Aug 10, 2015

Alright SFC now returns a clean CBS.log, let's run DISM one more time and see if it's the same for it.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
Let the scan run until the end (100%);
Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

katienova · Aug 10, 2015

Hi - it looks like my problems are resolved - thank you very much! Here is log to make sure (both the DISM folder and the CBS Log file are in the zip)

https://drive.google.com/file/d/0B6HQoY7LWQJKVE9ST09ldldyVUU/view?usp=sharing

Katie

Aura · Aug 11, 2015

Your logs are indeed clean katie :) Were you able to install the updates correctly?

katienova · Aug 11, 2015

Yes, all updates have installed. Thanks for all the help!

Aura · Aug 11, 2015

No problem katie, you're welcome! :)

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[SOLVED] Problems with KB2976978 and corrupted files

katienova

Member

Aura

Sysnative Staff, Security Analyst

katienova

Member

Aura

Sysnative Staff, Security Analyst

katienova

Member

Aura

Sysnative Staff, Security Analyst

katienova

Member

Aura

Sysnative Staff, Security Analyst