KB2901983 and KB3001652 Error 643

kaitokaeru · Jul 31, 2015

These two updates are not installing. In the logs it states that it is failing to reserve space in %windir% even though this computer has 847GB free on the C drive. Please help me? I can't get Windows 10 because of these things. Thank you very much!

Aura · Aug 1, 2015

Hi kaitokaeru :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

MiniToolBox

Download MiniToolBox and move the executable file to your Desktop;
Right-click on MiniToolBox.exe and select

Run as Administrator;
Check the following options:
- List Installed Programs;
- List Last 10 Event Viewer Errors;
Once this is done, click on Go and wait for the scan to complete;
Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

kaitokaeru · Aug 2, 2015

Thank you very much for your assistance!

The following link is the cbs text file:
https://drive.google.com/file/d/0ByO_QxNwmX8GN3ZKUk02OWxjRzA/view?usp=sharing
This is the mtb text file as well:
https://drive.google.com/file/d/0ByO_QxNwmX8GS3pVVGxvaC0yMVU/view?usp=sharing
I hope these are both what is needed! ^^

Aura · Aug 2, 2015

I think I know what the issue might be, but we'll just run SURT first to make sure there's nothing wrong with your files. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

kaitokaeru · Aug 2, 2015

Okay! This is the checksur file:
https://drive.google.com/file/d/0ByO_QxNwmX8GejZhQWJCeGxicmc/view?usp=sharing
Do your best!

Aura · Aug 2, 2015

Alright the SURT log is clean. What I want you to do now, is to go in your Control Panel under your programs list (where you go to uninstall them). You're going to find the program below:

Code:

Microsoft .NET Framework 4.5.1

Right-click on it and select Modify. Then, you'll be given the option to repair the installation, do it. Once done, it'll ask you to restart your computer. Do it, and try to install the updates again.

kaitokaeru · Aug 2, 2015

They have both failed with error 643 again.

Aura · Aug 2, 2015

We'll install the first update manually. Download it from the link below.

Download Microsoft .NET Framework 4.5.2 (Offline Installer) for Windows Vista SP2, Windows 7 SP1, Windows 8, Windows 8.1, Windows Server 2008 SP2, Windows Server 2008 R2 SP1, Windows Server 2012 and Windows Server 2012 R2 from Official Microsoft Down

Install it, and if it fails, upload the following files for me.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

kaitokaeru · Aug 2, 2015

It failed, but here are the logs.
Windows Update log:
https://drive.google.com/file/d/0ByO_QxNwmX8GcGlqUzI4MTdjWmM/view?usp=sharing
CBS log:
https://drive.google.com/file/d/0ByO_QxNwmX8GN1lld0RlWTY0VmM/view?usp=sharing

Aura · Aug 2, 2015

We'll go with the official Microsoft solutions for this issue.

https://support.microsoft.com/en-us/kb/976982

Let's start with Method 1. Run the Fix-it, then try to reinstall the update manually.

kaitokaeru · Aug 2, 2015

The update failed again. I'm sorry for being so much trouble! ^^"

Aura · Aug 2, 2015

All good no worries :) I just noticed that you posted this first:

In the logs it states that it is failing to reserve space in %windir% even though this computer has 847GB free on the C drive

In which log did you see that? Can you attach it for me?

kaitokaeru · Aug 2, 2015

It was in a CBS log before posting this error to the website. It now shows multiple errors of other kinds. Mostly 0x800f080d. And there are no signs of the %windir% error now.

Aura · Aug 2, 2015

Alright, can you uninstall "Microsoft .NET Framework 4.5.1", then try to install the KB2901983 again manually?

kaitokaeru · Aug 2, 2015

https://drive.google.com/file/d/0ByO_QxNwmX8Gbk5BaHJsekJKNGs/view?usp=sharing
I found the log. It was one that the manual installer referred me to.
However, I will not have access to this computer for a long time. My aunt wanted me to do these repairs while visiting and I'm leaving now. I'm sorry for the trouble! However, I may end up with the same problem at my home computer...I hope not ^^" But thank you for everything!!

Also, the manual installer failed after doing what you said again. :|

Aura · Aug 2, 2015

No problem kaito, sorry that we weren't able to fix that issue. You are free to bump this thread shall you ever work on that computer again for this specific issue, alright? :)

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KB2901983 and KB3001652 Error 643

kaitokaeru

Member

Aura

Sysnative Staff, Security Analyst

kaitokaeru

Member

Aura

Sysnative Staff, Security Analyst

kaitokaeru

Member

Aura

Sysnative Staff, Security Analyst

kaitokaeru

Member

Aura

Sysnative Staff, Security Analyst

kaitokaeru

Member

Aura

Sysnative Staff, Security Analyst

kaitokaeru

Member

Aura

Sysnative Staff, Security Analyst

kaitokaeru

Member

Aura

Sysnative Staff, Security Analyst

kaitokaeru

Member

Aura

Sysnative Staff, Security Analyst