Windows 8.1 update error and DISM error 14090

ElHason · Jul 31, 2015

Ive been trying to download the attached updates, via windows update and I also attempted to do them manually to no avail.

i have gotten error 80073712.

I than ran the sfc /scannow and it stopped at 68% with the following message:

So then i went on with sfcfix and got this error:

when i run the dism command to restorehealth i also get the same error.

I have attached the DISM.log as well

Any help is greatly appreciated, thank you in advance!

Aura · Aug 1, 2015

Hi ElHason :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

ElHason · Aug 16, 2015

Hello Aura,

Thank you for assisting me. My apologies for not getting back sooner, but below is the link with the CBS log.

Microsoft services

Again thank you!

Aura · Aug 16, 2015

Good, follow the instructions below please.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
Let the scan run until the end (100%);
Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

ElHason · Aug 16, 2015

Aura said:
Good, follow the instructions below please.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);

On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;

Let the scan run until the end (100%);

Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;

Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

here is the file;

Microsoft servicesthank you!

Aura · Aug 16, 2015

I don't see anything in the DISM log alone, I also need the C:\Windows\Logs\CBS\CBS.log file as well.

ElHason · Aug 16, 2015

my apologies, forgot to zip that up.

Microsoft services

Aura · Aug 16, 2015

Alright, we have a few packages to replace! Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFix.zip

ElHason · Aug 16, 2015

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-16 19:08:03.445
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\ElHason\Desktop\SFCFix.zip [0]

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PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 75 datablocks.
Finish time: 2015-08-16 19:08:09.353
Script hash: 5z3BAh5tGTLsUnDkFK5Zpz2IHWr2pQ/qWlu39mN7sKc=
----------------------EOF-----------------------

Aura · Aug 16, 2015

Alright, let's run DISM again to see if the changes were accepted :)

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
Let the scan run until the end (100%);
Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

ElHason · Aug 16, 2015

unfortunately it does not seem to have worked, still got error 14090 The value of an attribute in an identity is not within the legal range.

Microsoft services

Aura · Aug 18, 2015

Sorry for the delay Hason, follow the instructions below please.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
Right-click on it, and select Send to... and choose Compressed (zipped) folder;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Exporting the CBS Registry Key
Follow the instructions below to export the CBS Key from the Registry and upload it.

On Windows 7, click on the Start Menu button, then enter Regedit, right-click on the icon that will appear and select Run as Administrator;
On Windows 8 and Windows 8.1, press on the Win key + S keys, enter Regedit, right-click on the icon that will appear and select Run as Administrator;
In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it:
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
Once the key is selected, click on the File menu and select Export...;
From there Save menu, change the Save as type: to Registry Hive Files (*.*);
Name the file CBS (without any file extension) and save it on your Desktop;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;

ElHason · Aug 18, 2015

I put both files together. thanks for the help, sorry for the delay.

Microsoft services

Aura · Aug 19, 2015

Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFixScript.txt and move the file to your Desktop;
Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

View attachment SFCFixScript.txt

ElHason · Aug 21, 2015

Aura,

My apologies on the delay, but last night when I was going to apply this fix, my PC upgraded to Windows 10. I haven't ran sfc /scannow after the upgrade, I intend on doing that this weekend to make sure all is good.

Is there something specific I can provide to in the event sfc /scannow still gives errors?

Thanks for all the help!

Aura · Aug 21, 2015

Well Hason, if you upgraded to Windows 10, your issue is probably not present anymore to be honest. Do you still have issues with Windows Update under it or not?

ElHason · Aug 21, 2015

I do not believe so, but I am not at that PC right now and I don't know if it has downloaded any updates. IE: cumulative update 1, 2, 3. I will report back either way to advise if there is any issue or not this weekend.

Aura · Aug 21, 2015

Alright :) Because a lot of users here and on other forums used to have issues with Windows Update, and when they upgraded, these issues went away since a new OS is installed.

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Windows 8.1 update error and DISM error 14090

ElHason

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Sysnative Staff, Security Analyst