[SOLVED] I can not upgrade to windows 10 error 80240020

Solitario · Jul 29, 2015

Hello.
The error that gives me the Windows Update is the next 80240020. I have attached an image.
I hope I can help.

Thanks a lot.
Best regards.

zcomputerwiz · Jul 29, 2015

Try running the installer from here: https://www.microsoft.com/en-us/software-download/windows10

Solitario · Jul 29, 2015

Hello.
Thank you very much for the reply. Neither worked, he tells me something happened.
I already deleted all the files in the C:\Windows\SoftwareDistribution\Download route but I get another error C1900208. I have attached an image.

Thanks a lot.
Best regards.

zcomputerwiz · Jul 29, 2015

Make sure you have enough free space on your Windows drive, according to Microsoft you will need 20GB available.

What antivirus product do you have, if any?

Solitario · Jul 29, 2015

Hello.
Thank you very much for the reply. I have over 300 GB of space. I have no antivirus or firewall.
Greetings and thank you for your prompt response.

zcomputerwiz · Jul 29, 2015

Have you tried the Media Creation Tool again since then?

Solitario · Jul 30, 2015

Hello.
I enclose a picture with error when I update.

Greetings and thanks.

Solitario · Jul 30, 2015

I have received a notice as shown in the image.

Compatibility issue. Is there any way to fix it?

Thank you very much greetings.

zcomputerwiz · Jul 30, 2015

There is not a way to fix it, if you uninstall the Intel driver it will let you upgrade using the Microsoft basic display driver.
The downside is that the display resolution will be stuck at 800x600, which you do not want.

Intel says a new driver will be available soon:https://twitter.com/IntelSupport/status/626691582297817089
Check here when the new driver is announced:https://downloadcenter.intel.com/se...hics+Media+Accelerator+3150+(Intel®+GMA+3150)

Solitario · Jul 30, 2015

Thank you very much for the information. I uninstalled the driver but still throws error.

Greetings and thanks.

Solitario · Jul 30, 2015

Hello.
As additional information, I want to tell you that my machine is upgraded to win10 pro every day with errors.

Greetings and thanks.

Solitario · Jul 30, 2015

Why uninstalling the driver is it giving me error?
Thank you, greetings.

Solitario · Jul 30, 2015

And if you give me how uninstall the driver to be able to upgrade to win10?
Thanks a lot! =)

zcomputerwiz · Jul 30, 2015

What is the current error message?
Can you provide a screenshot of your display adapter in Device Manager?

Solitario · Jul 30, 2015

Hello.
I uninstall it but when you restart it then reinstall.

Best regards.

zcomputerwiz · Jul 30, 2015

Install Microsoft Basic Display Driver

Right click on your display adapter (Intel Graphics Media Accelerator ... ).
Click properties.
Click the driver tab.
Click the update driver button.
Choose browse my computer for driver software.
Choose let me pick from a list of device drivers on my computer.
Click on Microsoft Basic Display Adapter.
Click the next button.

Solitario · Jul 30, 2015

Hello.
I already have the basic driver of Microsoft.
Now how I proceed?
Greetings and thanks.

zcomputerwiz · Jul 30, 2015

Try to run the upgrade again, post back with any error message.

Solitario · Jul 31, 2015

Hello.
I downloaded the ISO and installed it without problems.
Thank you, greetings.

zcomputerwiz · Jul 31, 2015

Glad to hear it worked for you :thumbsup2:

I'll mark the thread as solved, post back if you encounter any problems.

[SOLVED] I can not upgrade to windows 10 error 80240020

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