KB3045171 Failed Installation

TexasT · Jul 22, 2015

Hi all,

I have had no luck getting this patch to install. Was hoping that someone here could assist me. I have attached the CheckSUR and CBS.log. Any suggestions for a fix would be appreciated.

Aura · Jul 22, 2015

Hi TexasT :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Fix
Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

SFCFix - Run Only
Follow the instructions below to download and execute SFCFix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Right-click on SFCFix.exe and select

Run as Administrator;
Follow the instructions displayed in the console;
On completion, a log will open in Notepad. Copy and paste the content of that log in your next reply;
Note: The log (SFCFix.txt) will be created in the same directory where SFCFix is run if it doesn't open automatically on completion.

Therefore, your next reply should contain:

Copy/pasted content of the CheckSUR.log;
Copy/pasted content of the SFCFix log;

TexasT · Jul 23, 2015

Hi Aura,

Thanks for the prompt response. I cannot download the packs.zip because I get an error with IE and Firefox. Here's the one from Firefox:

Secure Connection Failed

An error occurred during a connection to Dropbox. security library: improperly formatted DER-encoded message. (Error code: sec_error_bad_der)

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Here's the one from IE:

Object not found!

The requested URL was not found on this server. If you entered the URL manually please check your spelling and try again.

:huh:

Aura said:
Hi TexasT :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Fix
Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;

Once it's downloaded, right-click on it and select Extract All...;

Check the Show extracted files when complete checkbox, and click on Extract;

On completion, a folder will open with two folders inside it, Manifests and Packages;

Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests

Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages

Run the System Update Readiness Tool (SURT) again;

On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

SFCFix - Run Only
Follow the instructions below to download and execute SFCFix, and provide the log.

Download SFCFix and move the executable on your Desktop;

Right-click on SFCFix.exe and select

Run as Administrator;

Follow the instructions displayed in the console;

On completion, a log will open in Notepad. Copy and paste the content of that log in your next reply;
Note: The log (SFCFix.txt) will be created in the same directory where SFCFix is run if it doesn't open automatically on completion.

Therefore, your next reply should contain:

Copy/pasted content of the CheckSUR.log;

Copy/pasted content of the SFCFix log;

Aura · Jul 23, 2015

Can you try the URL below?

https://www.dropbox.com/s/j5tr7myp5wws293/Packs.zip?dl=0

If it doesn't work, let me know.

TexasT · Jul 23, 2015

No, same error.

Aura · Jul 23, 2015

Here, I attached it on Sysnative, you can try now :)

View attachment Packs.zip

TexasT · Jul 23, 2015

That worked! Thank you Aura. I will get with my user now and be back soon.

TexasT · Jul 23, 2015

There was only the manifests folder in the Pack folder. Is that right?

Aura · Jul 23, 2015

Yes that's right. Since these are the two only manifests reported as corrupt by SURT.

TexasT · Jul 23, 2015

Okay got everything to run as your post instructed.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-23 14:01:39.629
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
WARNING: Manifest damage on component "amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18773_none_16d78c5bb157f63f". See CBS logfile for more details.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 4
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 2
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-07-23 14:03:51.652
----------------------EOF-----------------------

Aura · Jul 23, 2015

You should've ran SURT before SFCFix like it was instructed, but it's alright :) Next set of instructions.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

TexasT · Jul 23, 2015

Okie, dokie...thanks for your patience Aura. :) Here is the link to the CBS.log on Google Drive:

https://drive.google.com/file/d/0BwLMDRHhWGhfN3dGU2p4VE8zbkU/view?usp=sharing

Let me know if you have trouble accessing the file.

By the way, Windows Update and Big Fix now show that the patch has been applied successfully. Hmm...

Aura · Jul 23, 2015

Let's run SFCFix normally to see if it can create me a report easier to read, since there's still a lot of files missing.

SFCFix - Run Only
Follow the instructions below to download and execute SFCFix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Right-click on SFCFix.exe and select

Run as Administrator;
Follow the instructions displayed in the console;
On completion, a log will open in Notepad. Copy and paste the content of that log in your next reply;
Note: The log (SFCFix.txt) will be created in the same directory where SFCFix is run if it doesn't open automatically on completion.

Search

Search

KB3045171 Failed Installation

TexasT

Member

Attachments

Aura

Sysnative Staff, Security Analyst

TexasT

Member

Aura

Sysnative Staff, Security Analyst

TexasT

Member

Aura

Sysnative Staff, Security Analyst

TexasT

Member

TexasT

Member

Aura

Sysnative Staff, Security Analyst

TexasT

Member

Attachments

Aura

Sysnative Staff, Security Analyst

TexasT

Member

Aura

Sysnative Staff, Security Analyst