[SOLVED] Windows Update Fails

rayden77 · Jul 16, 2015

Hi guys,

My windows 7 system is failing to install a couple of updates. I ran sfc /scannow and SFCFix and errors were reported so the updates still fails. I've attached the CBS.log and SFCFix.txt for reference.

Your help with this would be appreciated.

Thanks in advance.

View attachment SFCFix.txt View attachment CBS.log

Aura · Jul 16, 2015

Hi rayden77 :)

My name is Aura and I'll be assisting you. It looks like you have a damaged manifest file. We'll try to identify it first before trying to fix anything else. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is: Windows 7 SP1 64-bit
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

rayden77 · Jul 17, 2015

Hi Aura,

thank you for helping me sort this out. Attached is the CheckSUR.log from Windows SURT as directed.

Kind Regards

Rayden77

Aura · Jul 17, 2015

Alright follow the instructions below please.

System Update Readiness Tool (SURT) - Fix
Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

rayden77 · Jul 18, 2015

Hi Aura,

I've completed the steps as outlined above and attached the resulting CheckSUR.log.

Thanks again for your help with this.

Kind Regards

Rayden77

Aura · Jul 18, 2015

rayden, are you sure that you followed the instructions above? Did you move the files like instructed?

Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages

rayden77 · Jul 19, 2015

Hi Aura,

perhaps I'm doing something wrong here so could you please clarify if the Packs.zip archive is meant to have an empty Manifest folder? I followed the above instructions again just in case and received the following CheckSUR.log. I navigated to and searched in windows\temp\checksur\winsxs\manifests & windows\temp\checksur\servicing\packages respectively to see if the files reported in the log were present to no avail.

Is there another archive that contains these files?

Thanks once again for your help with this.

Kind Regards

Rayden77

View attachment CheckSUR.log

Aura · Jul 19, 2015

Sorry about that rayden, it seems that I misformed the archive. This one will work :) Follow the instructions below.

System Update Readiness Tool (SURT) - Fix
Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

rayden77 · Jul 20, 2015

Thank you Aura!!

Problem solved!!

You're a rockstar!

Aura · Jul 20, 2015

No problem rayden, you're quite welcome :) Since this issue has been solved, I'll mark this thread as solved.

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[SOLVED] Windows Update Fails

rayden77

Member

Aura

Sysnative Staff, Security Analyst

rayden77

Member

Attachments

Aura

Sysnative Staff, Security Analyst

rayden77

Member

Attachments

Aura

Sysnative Staff, Security Analyst

rayden77

Member

Aura

Sysnative Staff, Security Analyst

rayden77

Member

Attachments

Aura

Sysnative Staff, Security Analyst