Can't update .NET or Silverlight

netster · Jul 12, 2015

First, thanks to everyone here for all the help.
Just found this site searching for a solution to the Windows Update issue.

I've tried many times to update .NET (2 updates) and Silverlight.
They download and try to install, then a "failed error 656 / 8007490" message appears.
The updates immediately reappear to install.
I ran the MS Fix-It tool but no joy.

Here is the log from the utility:
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-12 16:26:26.800
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
FIXED: Corruption at C:\windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23072_none_fe5f78f236dc8149\utc.app.json.
FIXED: Corruption at C:\windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.ASM-WindowsDefault.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23072_none_fe5f78f236dc8149\telemetry.ASM-WindowsDefault.json.

SUMMARY: All detected corruptions were successfully repaired.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-07-12 17:47:52.724
----------------------EOF-----------------------

netster · Jul 14, 2015

Forgot to mention that I tried every fix out there on multiple MS sites and others...
Also tried uploading the requested CBS.zip file but the uploader keeps starting over.

netster · Jul 14, 2015

Forgot to mention that I tried every fix out there on multiple MS sites and others...
Also tried uploading the requested CBS.zip file but the uploader keeps starting over with a blank screen.

BrianDrab · Jul 15, 2015

Hi and welcome to Sysnative. Sorry for the delay. .NET Framework issues are amongst the hardest to solve but we can give it a go. If you are still in need of assistance, please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

netster · Jul 16, 2015

Thanks for getting back--I know you all are extremely busy and really appreciate the help.
I will do all the above when I get home tonight.
Jon

netster · Jul 17, 2015

The install was looking good, then the dreaded error "The following updates were not installed: Hotfix for Windows (KB947821).
I tried again with the same results, even in Safe Mode.
Rats--another step?
Thanks,
Jon

BrianDrab · Jul 17, 2015

OK, please do the following. That's very odd.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

netster · Jul 19, 2015

Had a big storm and power outage.
Here's the file:

https://www.sendspace.com/file/ez2ihp

BrianDrab · Jul 19, 2015

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt

netster · Jul 19, 2015

Here's the SFC file (ran all the way!):

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-19 15:15:11.803
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Ilona\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\windows\winsxs\x86_netfx-mscorlib_tlb2_b03f5f7f11d50a3a_6.1.7601.18523_none_d2af3f263696f8e0\mscorlib.tlb

Successfully copied file C:\Users\Ilona\AppData\Local\niemiro\Archive\winsxs\x86_netfx-mscorlib_tlb2_b03f5f7f11d50a3a_6.1.7601.18523_none_d2af3f263696f8e0\mscorlib.tlb to C:\windows\winsxs\x86_netfx-mscorlib_tlb2_b03f5f7f11d50a3a_6.1.7601.18523_none_d2af3f263696f8e0\mscorlib.tlb.

Successfully restored ownership for C:\windows\winsxs\x86_netfx-mscorlib_tlb2_b03f5f7f11d50a3a_6.1.7601.18523_none_d2af3f263696f8e0\mscorlib.tlb
Successfully restored permissions on C:\windows\winsxs\x86_netfx-mscorlib_tlb2_b03f5f7f11d50a3a_6.1.7601.18523_none_d2af3f263696f8e0\mscorlib.tlb
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-07-19 15:15:13.158
Script hash: NcBfYgCTdXif4p/08Fp5Oir0LbdFY3A8pCiXEG1uHfA=
----------------------EOF-----------------------
Here's the CBS file:
Microsoft services

Thanks again,
Jon

BrianDrab · Jul 19, 2015

Good, that corruption was fixed. Now please try the following again.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

netster · Jul 19, 2015

Rats--same error "The following updates were not installed--Hotfix for Windows...

I tried WU and actually installed many updates that were hiding over the past few weeks, but not those pesky 3 .NETs and Silverlight

BrianDrab · Jul 19, 2015

Are you able to go to Add/Remove programs and uninstall the .NET framework and Silverlight that are listed? Please try. If we're able to then we can re-install.

netster · Jul 20, 2015

Both seem pretty sticky to uninstall, but I've done research and downloaded repair/cleanup/uninstall utilities.
Will report back after checking it all out...
Thanks.

netster · Jul 21, 2015

I'm seeing network issues since the changes.
And after reading a few horror stories about .NET uninstalls and how it affects other programs, I reluctantly need to leave things as is for now to fix the network.
A least WU is working a lot better, and I sincerely appreciate all you've done Brian!
Thanks again,
Jon

BrianDrab · Jul 21, 2015

I'm seeing network issues since the changes.

I wonder if it's from the power outage?

When you are ready to continue (take your time) please do the following.

Linked here is an article which details how to enable or disable verbose Windows Installer logging. http://support.microsoft.com/kb/223300

I want you to:
1) Enable verbose Windows Installer logging (use the Fix-It at the above link)
2) Try to install the .NET updates that keep failing.
3) Run collect.exe and copy to Desktop, zip up & upload both %temp%\vslogs.cab & C:\Windows\Logs\CBS folder. See here for details: Instructions to collect .NET Framework 4 and Visual Studio 2010 setup logs - VarunGupta - Site Home - MSDN Blogs
4) Disable verbose Windows Installer logging using the matched pair Fix-It from the link I provided.

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