[SOLVED] windows update error 0x80073712 windows 7

BrianDrab · Jul 20, 2015

Thank you. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - Clear Transactional Logfiles
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good, especially if the computer is not experiencing these exact issues. Do not attempt this fix unless instructed to do so. If you are after assistance, please start a thread of your own.

Reboot your computer before doing these steps. Immediately begin these procedures after the reboot.
Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it one at a time and press enter after eachone. Type Y and press enter if you are asked "Are you sure?" to any line. Ignore any failure messages, they are perfectly normal and nothing to worry about.

fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

Reboot and then give Windows Update another try and let me know how it performs.

sydeburnz · Jul 20, 2015

step 1:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-20 20:21:40.271
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\jpeters\Desktop\SFCScript.txt [0]

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND.
RegistryScript:: directive failed to complete successfully.

Failed to process all directives successfully.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-07-20 20:21:40.478
Script hash: y3W2/btEQgHdvzOr5VWy2/1EEli9mc+J87aTE0Dl/so=
----------------------EOF-----------------------

sydeburnz · Jul 20, 2015

command seems to have given me same errors.

however, the restart box seems to have went away.

images attached.

sydeburnz · Jul 20, 2015

also,i am not touching the updates at all until you give the go ahead.

on a side note, what is it that causes this? i have 4 computers in our office that are doing the same thing.

BrianDrab · Jul 20, 2015

I'm not certain we solved it yet. If we do, I'll tell you exactly what ended up being the solution.

Go ahead and try an update and let me know how it goes.

sydeburnz · Jul 20, 2015

BrianDrab · Jul 20, 2015

This is actually better I believe. Please do a Clean Boot of your machine and then try the updates again. If it fails, please zip and attach the following log.

C:\Windows\Logs\CBS\CBS.log

sydeburnz · Jul 21, 2015

alright! updates installed, rebooted and no more updates needed to install, but still have the annoying windows 10 reminder (no thanks microsoft)

so, it appears my 1 out of 4 or 5 computers is fixed, so can i get an explanation now? i am going to have to go through this a few times with the ones i already got, but would like to avoid any more.

thanks for the fix on this one, though. you are my hero.

BrianDrab · Jul 21, 2015

but still have the annoying windows 10 reminder (no thanks Microsoft)

If I were you I would reserve your copy of Windows 10. It's free for the 1st year. You aren't required to install it until you are ready but at least you will have it. If you really don't ever want it and want to get rid of the reminder, you can uninstall KB3035583.

Now for your issue. I suspect that Panda Management possibly played a role here. It appears an update was installed but the following key was never removed properly. The removal could have been blocked by this software. I can't be certain but that's my suspicion.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired]

So if you delete this key on one of the other machines and reboot I suspect you will be able to get updates. You may have to do a Clean Boot as you did in the prior step which will ensure that any 3rd party programs (such as Panda Management) don't load and try to block the attempt.

I'll go ahead and mark this one resolved. If you work on another machine and this doesn't work you can always open up a new thread and we can help you through it. Take care.

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[SOLVED] windows update error 0x80073712 windows 7

BrianDrab

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sydeburnz

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sydeburnz

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sydeburnz

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BrianDrab

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sydeburnz

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BrianDrab

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sydeburnz

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BrianDrab

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