I have been struggling with an apparent OS file corruption problem for a while now and need some expert help
The problem started when I was unable to open movies in windows media player. An online post suggested removing windows media from the windows features and reinstalling.
When I clicked on the windows feature button I would get an empty dialog saying please wait and it would stay that way for hours until I finally killed it. Later it had a similar problem opening folders under my documents. No crash, just sits forever.
I have AVG installed and ran the scan. Also ran Malwarebytes and found nothing and ran chckdsk as well.
Searching online someone suggested running sfc /scannow so I did that. It replied that it found some corrupted files but couldn't repair them.
Reading more on the internet I found the suggestion to run dism /Online /Cleanup-Image /RestoreHealth which I did. It would stop after a while with an error.
I next made a Windows 8.1 setup dvd in an attempt to run in repair mode. However, similar to the windows features, it would launch and say it was "getting ready" and still be in that state hours later.
Now when I run sfc /scannow it doesn't even return an error, it just sits there using 0% cpu. Running dism now stops at 40% as before.
I then found your site and downloaded SFCFix and ran it. It said something to the effect that based on what it found it would take 10-15 minutes to run. After an hour or so with no message, I gave up on it and collected the sfc and dism logs which I have attahed.
Hopefully the error messages will ring a bell.
thanks
Steve
summary of errors from dism logs:
2015-06-27 22:54:47, Error DISM DISM Package Manager: PID=6588 TID=12148 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80240021)
2015-06-27 22:54:47, Info DISM DISM Package Manager: PID=6588 TID=12372 Error in operation: (null) (CBS HRESULT=0x80240021) - CCbsConUIHandler::Error
2015-06-27 22:54:47, Error DISM DISM Package Manager: PID=6588 TID=12148 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x80240021)
2015-06-27 22:54:47, Error DISM DISM Package Manager: PID=6588 TID=12148 Failed to restore the image health. - CPackageManagerCLIHandler:
rocessCmdLine_CleanupImage(hr:0x80240021)
2015-06-27 22:54:47, Error DISM DISM Package Manager: PID=6588 TID=12148 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80240021)
2015-06-27 22:54:47, Info DISM DISM Package Manager: PID=6588 TID=12148 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2015-06-27 22:54:47, Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80240021
sfc logs:
2015-06-25 14:48:00, Error CBS Failed to parse package manifest: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy3\Windows\Servicing\Packages\Package_for_KB2918614~31bf3856ad364e35~amd64~~6.3.1.4.mum [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-06-25 14:48:00, Error CBS Failed to parse package manifest: \\?\C:\Windows\Servicing\Packages\Package_for_KB2918614~31bf3856ad364e35~amd64~~6.3.1.4.mum [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-06-27 13:00:33, Error CBS Failed to resolve package 'Package_for_KB2918614~31bf3856ad364e35~amd64~~6.3.1.4' [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]
2015-06-27 22:54:47, Error CBS Session: 30454108_2575288088 failed to perform store corruption detect and repair operation. [HRESULT = 0x80240021 - WU_E_TIME_OUT]
