[SOLVED] Windows Update fails / Missing components and packages

AliensHive · Jun 26, 2015

Hi, my name is Thorsten and I got a lot of windows update fails and problems in turning windows functions on or off (window is empty).

I did run a sfc /scannow as well as running SUR, which gave me information about 800 package files or so missing.
I was able decrease the number by copying packages from another computer, but there are still a lot missing.
Then I did run SFCFix, but no result.

Here are fresh logs from CBS.log, CheckSUR.log and SFCFix.txt
http://alienshive.homeserver.com/download/help/CBS.zip
http://alienshive.homeserver.com/download/help/CheckSUR.zip
http://alienshive.homeserver.com/download/help/SFCFix.zip

It would be really really nice if someone could help me out of this mess :confused2::grin1:

AliensHive · Jun 28, 2015

My System is Windows 7 Professional

BrianDrab · Jun 29, 2015

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named Aura. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

AliensHive · Jun 30, 2015

Excellent :)

Aura · Jul 1, 2015

Hi AliensHive :)

My name is Aura and I'll be assisting you under Brian's supervision (like he explained already). We'll start by replacing all the files listed in your CheckSUR log. Follow the instructions below please.

System Update Readiness Tool (SURT) - Fix
Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

View attachment Packs.zip

AliensHive · Jul 2, 2015

44 packages fixed (yeah :) )
Here's the log:

http://alienshive.homeserver.com/download/help/CheckSUR_2.zip

Aura · Jul 3, 2015

Alright, there's a lot of errors coming from the Registry so we'll need a bit more information. Follow the instructions below please.

Step#1 - Export CBS Registry Key

Click on the Start

button and in the search box, type regedit
When you see regedit on the list, right-click on it and select Run as administrator
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*)
Name this file CBS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.

AliensHive · Jul 3, 2015

Okay

http://alienshive.homeserver.com/download/help/CBS_extract.zip

Aura · Jul 4, 2015

Sorry for the delay :) We'll start by fixing the errors reported SURT, and then we'll run it again to get a new log.

SFCFix - Fix Time
Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.txt and move the file to your Desktop;
Note: Make sure that the file is named SFCFix.txt, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

View attachment SFCFix.txt

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

AliensHive · Jul 5, 2015

SFCFix completely failed

A root key cannot be created under this hive.

Here are the logs:
http://alienshive.homeserver.com/download/help/SFCFix_result.zip
http://alienshive.homeserver.com/download/help/CheckSUR_3.zip

BrianDrab · Jul 5, 2015

That was my fault. I apologize. Please redo as follows.

SFCFix - Fix Time
Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCScript.txt and move the file to your Desktop;
Note: Make sure that the file is named SFCScript.txt, do not rename it.
Save any work you have open, and close every program;
Drag the SFCScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

AliensHive · Jul 5, 2015

Hi Aura,

I could slightly imagine what you tried to do, so I allowed myself to change all entries in SFCFix.txt named
HKEY_LOCAL_MACHINE\AliensHive_CBS\ComponentDetect\
to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\

I did run the SFCFix.txt again and afterwards SURT.

Here are the new results:
http://alienshive.homeserver.com/download/help/SFCFix_result2.zip
http://alienshive.homeserver.com/download/help/CheckSUR_4.zip

I hope I've done the right thing...

AliensHive · Jul 5, 2015

ooops, it seems you were 3 minutes faster than me :thumbsup2:

AliensHive · Jul 5, 2015

Okay,

after checking the SURTlog was clear, I did a full reboot and tried to add/remove some windows functions:

I'm happy! It works again

So I tried to do a normal Windows Update with these results (sorry, that it is in german):

Error Code 80073701
Error Code 80070103

I'll run SURT again...

AliensHive · Jul 5, 2015

SURT-log is still clear!

AliensHive · Jul 5, 2015

I did some effort to check out what's still missing. So I did

a reboot
running Windows Update Automated Troubleshooter (Fix Windows Update Error messages and other Windows Update issues)
reboot again
running Windows Update

I'm still getting this:

Error Code 80073701 for:
KB3063858
KB3068708

and
Error Code 80070103 for:
Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 - Intel(R) HD Graphics 3000
(which maybe is installed already, or some newer device driver)

SURT-Log is still clear !!!

I hope this helps :r1:

Aura · Jul 5, 2015

Alright, let's try to install one of these updates manually.

Manual Install
1. Please manually download and install KB3063858.
2. If it fails, please zip/send me the following two logs.
C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

AliensHive · Jul 5, 2015

It failed...

Here are the logs:
http://alienshive.homeserver.com/download/help/CBS.zip
http://alienshive.homeserver.com/download/help/WindowsUpdate.zip

Aura · Jul 6, 2015

It seems that you have an update preventing another one from being installed. Follow the instructions below please.

Remove Update Manually
1. Click on the Start

button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2922229

4. Let me know if it says it was successful or if there are any errors.

AliensHive · Jul 7, 2015

It seems KB292229 was successfully deinstalled. No error messages in the command console or in a message window appeared.

[SOLVED] Windows Update fails / Missing components and packages

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