A AliensHive Member Joined Jun 26, 2015 Posts 15 Location Germany Jun 26, 2015 #1 Hi, my name is Thorsten and I got a lot of windows update fails and problems in turning windows functions on or off (window is empty). I did run a sfc /scannow as well as running SUR, which gave me information about 800 package files or so missing. I was able decrease the number by copying packages from another computer, but there are still a lot missing. Then I did run SFCFix, but no result. Here are fresh logs from CBS.log, CheckSUR.log and SFCFix.txt http://alienshive.homeserver.com/download/help/CBS.zip http://alienshive.homeserver.com/download/help/CheckSUR.zip http://alienshive.homeserver.com/download/help/SFCFix.zip It would be really really nice if someone could help me out of this mess :confused2::grin1:
Hi, my name is Thorsten and I got a lot of windows update fails and problems in turning windows functions on or off (window is empty). I did run a sfc /scannow as well as running SUR, which gave me information about 800 package files or so missing. I was able decrease the number by copying packages from another computer, but there are still a lot missing. Then I did run SFCFix, but no result. Here are fresh logs from CBS.log, CheckSUR.log and SFCFix.txt http://alienshive.homeserver.com/download/help/CBS.zip http://alienshive.homeserver.com/download/help/CheckSUR.zip http://alienshive.homeserver.com/download/help/SFCFix.zip It would be really really nice if someone could help me out of this mess :confused2::grin1:
A AliensHive Member Joined Jun 26, 2015 Posts 15 Location Germany Jun 28, 2015 #2 My System is Windows 7 Professional
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jun 29, 2015 #3 Hello and welcome Due to the precise nature of your corruption, you will receive help from a user named Aura. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself. Thank you very much for your understanding. We'll be with you very shortly.
Hello and welcome Due to the precise nature of your corruption, you will receive help from a user named Aura. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself. Thank you very much for your understanding. We'll be with you very shortly.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Jul 1, 2015 #5 Hi AliensHive :) My name is Aura and I'll be assisting you under Brian's supervision (like he explained already). We'll start by replacing all the files listed in your CheckSUR log. Follow the instructions below please. System Update Readiness Tool (SURT) - Fix Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT); Download the attached archive file, Packs.zip and save it on your Desktop; Once it's downloaded, right-click on it and select Extract All...; Check the Show extracted files when complete checkbox, and click on Extract; On completion, a folder will open with two folders inside it, Manifests and Packages; Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages Run the System Update Readiness Tool (SURT) again; On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply; View attachment Packs.zip
Hi AliensHive :) My name is Aura and I'll be assisting you under Brian's supervision (like he explained already). We'll start by replacing all the files listed in your CheckSUR log. Follow the instructions below please. System Update Readiness Tool (SURT) - Fix Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT); Download the attached archive file, Packs.zip and save it on your Desktop; Once it's downloaded, right-click on it and select Extract All...; Check the Show extracted files when complete checkbox, and click on Extract; On completion, a folder will open with two folders inside it, Manifests and Packages; Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages Run the System Update Readiness Tool (SURT) again; On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply; View attachment Packs.zip
A AliensHive Member Joined Jun 26, 2015 Posts 15 Location Germany Jul 2, 2015 #6 44 packages fixed (yeah :) ) Here's the log: http://alienshive.homeserver.com/download/help/CheckSUR_2.zip
44 packages fixed (yeah :) ) Here's the log: http://alienshive.homeserver.com/download/help/CheckSUR_2.zip
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Jul 3, 2015 #7 Alright, there's a lot of errors coming from the Registry so we'll need a bit more information. Follow the instructions below please. Step#1 - Export CBS Registry Key Click on the Start button and in the search box, type regedit When you see regedit on the list, right-click on it and select Run as administrator When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing Once selected, click File > Export.... Change the Save as type: to Registry Hive Files (*.*) Name this file CBS (with no file extension) and save it to your Desktop. Once done please upload this file via Dropbox or One Drive or SendSpace.
Alright, there's a lot of errors coming from the Registry so we'll need a bit more information. Follow the instructions below please. Step#1 - Export CBS Registry Key Click on the Start button and in the search box, type regedit When you see regedit on the list, right-click on it and select Run as administrator When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing Once selected, click File > Export.... Change the Save as type: to Registry Hive Files (*.*) Name this file CBS (with no file extension) and save it to your Desktop. Once done please upload this file via Dropbox or One Drive or SendSpace.
A AliensHive Member Joined Jun 26, 2015 Posts 15 Location Germany Jul 3, 2015 #8 Okay http://alienshive.homeserver.com/download/help/CBS_extract.zip
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Jul 4, 2015 #9 Sorry for the delay :) We'll start by fixing the errors reported SURT, and then we'll run it again to get a new log. SFCFix - Fix Time Follow the instructions below to download and execute a SFCFix fix, and provide the log. Download SFCFix and move the executable on your Desktop; Download the attached SFCFix.txt and move the file to your Desktop; Note: Make sure that the file is named SFCFix.txt, do not rename it. Save any work you have open, and close every programs; Drag the SFCFix.txt file over the SFCFix.exe executable and release it; SFCFix will launch, let it complete; Once done, a file will appear on your Desktop, called SFCFix.txt; Open the file, then copy and paste its content in your next reply; View attachment SFCFix.txt System Update Readiness Tool (SURT) - Scan Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log; Download the right version of SURT for your system; Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes); On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log; Attach this log in your next reply; Last edited: Jul 4, 2015
Sorry for the delay :) We'll start by fixing the errors reported SURT, and then we'll run it again to get a new log. SFCFix - Fix Time Follow the instructions below to download and execute a SFCFix fix, and provide the log. Download SFCFix and move the executable on your Desktop; Download the attached SFCFix.txt and move the file to your Desktop; Note: Make sure that the file is named SFCFix.txt, do not rename it. Save any work you have open, and close every programs; Drag the SFCFix.txt file over the SFCFix.exe executable and release it; SFCFix will launch, let it complete; Once done, a file will appear on your Desktop, called SFCFix.txt; Open the file, then copy and paste its content in your next reply; View attachment SFCFix.txt System Update Readiness Tool (SURT) - Scan Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log; Download the right version of SURT for your system; Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes); On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log; Attach this log in your next reply;
A AliensHive Member Joined Jun 26, 2015 Posts 15 Location Germany Jul 5, 2015 #10 SFCFix completely failed A root key cannot be created under this hive. Click to expand... Here are the logs: http://alienshive.homeserver.com/download/help/SFCFix_result.zip http://alienshive.homeserver.com/download/help/CheckSUR_3.zip
SFCFix completely failed A root key cannot be created under this hive. Click to expand... Here are the logs: http://alienshive.homeserver.com/download/help/SFCFix_result.zip http://alienshive.homeserver.com/download/help/CheckSUR_3.zip
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jul 5, 2015 #11 That was my fault. I apologize. Please redo as follows. SFCFix - Fix Time Follow the instructions below to download and execute a SFCFix fix, and provide the log. Download SFCFix and move the executable on your Desktop; Download the attached SFCScript.txt and move the file to your Desktop; Note: Make sure that the file is named SFCScript.txt, do not rename it. Save any work you have open, and close every program; Drag the SFCScript.txt file over the SFCFix.exe executable and release it; SFCFix will launch, let it complete; Once done, a file will appear on your Desktop, called SFCFix.txt; Open the file, then copy and paste its content in your next reply; System Update Readiness Tool (SURT) - Scan Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log; Download the right version of SURT for your system; Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes); On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log; Attach this log in your next reply; Attachments SFCScript.txt 343.6 KB · Views: 4
That was my fault. I apologize. Please redo as follows. SFCFix - Fix Time Follow the instructions below to download and execute a SFCFix fix, and provide the log. Download SFCFix and move the executable on your Desktop; Download the attached SFCScript.txt and move the file to your Desktop; Note: Make sure that the file is named SFCScript.txt, do not rename it. Save any work you have open, and close every program; Drag the SFCScript.txt file over the SFCFix.exe executable and release it; SFCFix will launch, let it complete; Once done, a file will appear on your Desktop, called SFCFix.txt; Open the file, then copy and paste its content in your next reply; System Update Readiness Tool (SURT) - Scan Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log; Download the right version of SURT for your system; Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes); On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log; Attach this log in your next reply;
A AliensHive Member Joined Jun 26, 2015 Posts 15 Location Germany Jul 5, 2015 #12 Hi Aura, I could slightly imagine what you tried to do, so I allowed myself to change all entries in SFCFix.txt named HKEY_LOCAL_MACHINE\AliensHive_CBS\ComponentDetect\ to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\ I did run the SFCFix.txt again and afterwards SURT. Here are the new results: http://alienshive.homeserver.com/download/help/SFCFix_result2.zip http://alienshive.homeserver.com/download/help/CheckSUR_4.zip I hope I've done the right thing...
Hi Aura, I could slightly imagine what you tried to do, so I allowed myself to change all entries in SFCFix.txt named HKEY_LOCAL_MACHINE\AliensHive_CBS\ComponentDetect\ to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\ I did run the SFCFix.txt again and afterwards SURT. Here are the new results: http://alienshive.homeserver.com/download/help/SFCFix_result2.zip http://alienshive.homeserver.com/download/help/CheckSUR_4.zip I hope I've done the right thing...
A AliensHive Member Joined Jun 26, 2015 Posts 15 Location Germany Jul 5, 2015 #13 ooops, it seems you were 3 minutes faster than me :thumbsup2:
A AliensHive Member Joined Jun 26, 2015 Posts 15 Location Germany Jul 5, 2015 #14 Okay, after checking the SURTlog was clear, I did a full reboot and tried to add/remove some windows functions: I'm happy! It works again So I tried to do a normal Windows Update with these results (sorry, that it is in german): Error Code 80073701 Error Code 80070103 I'll run SURT again...
Okay, after checking the SURTlog was clear, I did a full reboot and tried to add/remove some windows functions: I'm happy! It works again So I tried to do a normal Windows Update with these results (sorry, that it is in german): Error Code 80073701 Error Code 80070103 I'll run SURT again...
A AliensHive Member Joined Jun 26, 2015 Posts 15 Location Germany Jul 5, 2015 #15 SURT-log is still clear!
A AliensHive Member Joined Jun 26, 2015 Posts 15 Location Germany Jul 5, 2015 #16 I did some effort to check out what's still missing. So I did a reboot running Windows Update Automated Troubleshooter (Fix Windows Update Error messages and other Windows Update issues) reboot again running Windows Update I'm still getting this: Error Code 80073701 for: KB3063858 KB3068708 and Error Code 80070103 for: Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 - Intel(R) HD Graphics 3000 (which maybe is installed already, or some newer device driver) SURT-Log is still clear !!! I hope this helps :r1:
I did some effort to check out what's still missing. So I did a reboot running Windows Update Automated Troubleshooter (Fix Windows Update Error messages and other Windows Update issues) reboot again running Windows Update I'm still getting this: Error Code 80073701 for: KB3063858 KB3068708 and Error Code 80070103 for: Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 - Intel(R) HD Graphics 3000 (which maybe is installed already, or some newer device driver) SURT-Log is still clear !!! I hope this helps :r1:
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Jul 5, 2015 #17 Alright, let's try to install one of these updates manually. Manual Install 1. Please manually download and install KB3063858. 2. If it fails, please zip/send me the following two logs. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
Alright, let's try to install one of these updates manually. Manual Install 1. Please manually download and install KB3063858. 2. If it fails, please zip/send me the following two logs. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
A AliensHive Member Joined Jun 26, 2015 Posts 15 Location Germany Jul 5, 2015 #18 It failed... Here are the logs: http://alienshive.homeserver.com/download/help/CBS.zip http://alienshive.homeserver.com/download/help/WindowsUpdate.zip
It failed... Here are the logs: http://alienshive.homeserver.com/download/help/CBS.zip http://alienshive.homeserver.com/download/help/WindowsUpdate.zip
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Jul 6, 2015 #19 It seems that you have an update preventing another one from being installed. Follow the instructions below please. Remove Update Manually 1. Click on the Start button and in the search box, type Command Prompt 2. When you see Command Prompt on the list, right-click on it and select Run as administrator 3. When command prompt opens, copy and paste the following command into it, press enter wusa /uninstall /KB:2922229 4. Let me know if it says it was successful or if there are any errors.
It seems that you have an update preventing another one from being installed. Follow the instructions below please. Remove Update Manually 1. Click on the Start button and in the search box, type Command Prompt 2. When you see Command Prompt on the list, right-click on it and select Run as administrator 3. When command prompt opens, copy and paste the following command into it, press enter wusa /uninstall /KB:2922229 4. Let me know if it says it was successful or if there are any errors.
A AliensHive Member Joined Jun 26, 2015 Posts 15 Location Germany Jul 7, 2015 #20 It seems KB292229 was successfully deinstalled. No error messages in the command console or in a message window appeared.
It seems KB292229 was successfully deinstalled. No error messages in the command console or in a message window appeared.